GLORIA ONORIODE ODION

+234-***-****-***

adzpj2@r.postjobfree.com CBQ 86, Flat 31, Ikeja Military Cantonment, Lagos, Nigeria

PROFESSIONAL OBJECTIVE

Dedicated and accomplished professional with a proven track record as a receptionist and secretary, transitioning seamlessly to lead a successful leasing company as CEO. Offering a unique blend of administrative expertise, leadership acumen, and strategic vision to drive organizational growth and excellence.

WORK EXPERIENCE

Chief Executive Officer Jan 2007 - Present

Covenant Leasing Company Nigeria Ltd • Lagos, Nigeria

Spearheaded company's transformation by implementing innovative strategies that resulted in a [X]% increase in revenue within [X] years.

Streamlined operations, optimizing leasing processes, and enhancing customer experiences, leading to improved client retention and positive feedback.

Developed and executed business plans, including expansion initiatives that opened [X] new markets and increased the company's market share by [X]%.

Oversaw financial management, budgeting, and forecasting, resulting in consistent profitability and fiscal responsibility.

Built and nurtured a high-performing team, fostering a culture of collaboration, accountability, and professional growth.

Secretary Jan 2005 - Dec 2006

Hands on Institute of Information and Technology •Kano, Nigeria

Provided accurate information on health plans, coverage, and benefits while answering customer calls, emails, and chats in a timely and professional manner

Maintained customer base by resolving customer complaints and concerns, escalating complex issues to senior management as needed

Ensured compliance with HMO regulatory requirements and company policies and procedures

Ensured seamless delivery of healthcare services by collaborating with other departments, such as claims processing and member services

Ensured timely and appropriate delivery of care, including scheduling appointments and referrals by coordinating with healthcare providers

Receptionist Jan 2000 - Dec 2004

Nigerian National Assembly •FCT, Abuja, Nigeria

Welcomed visitors and clients, provided exceptional customer service, and ensured a positive first impression of the company.

Managed phone calls and inquiries, directing them to appropriate personnel and departments, resulting in improved communication flow.

Provided exceptional customer service to visitors and clients, addressing their inquiries, needs, and concerns with a courteous and helpful attitude.

Assisted clients in a prompt and efficient manner, creating a lasting positive impression and enhancing their overall experience with the company.

EDUCATION

Diploma in Mass Communication 2005

University of Jos • Jos, Plateau State, Nigeria

Diploma in Computer Application 2002

Hands on Institute of Information Technology • Kano State, Nigeria.

Executive Diploma in Healthcare Administration. 2023

La Plage Meta Verse. Lagos Nigeria.

SKILLS

Teamwork

Conflict Resolution.

Adaptability and Flexibility

Strategic Planning and Execution

Leadership and Team Management

Customer Relationship Management

Time Management and Prioritization

Financial Management and Budgeting

Communication and Interpersonal Skills

Problem Solving and Decision Making

Process Improvement and Optimization

Problem-solving and Critical thinking skills

REFERENCE

Available On Request.

Contact this candidate