Lori Ann Kuemper

Very detailed oriented, pays attention to all details, very well with time management. And most importoanly I give superb top of the line customer service to each and every client.

• Very attentive to patrons and co-workers

• Very fast learner, dependable, time management skilled

• Know my way around windows, excel, note

• Able to multitask

Authorized to work in the US for any employer

Work Experience

CSR II

OpenTech Alliance - Phoenix, AZ

September 2022 to Present

• Answered on average 65+ incoming calls

• Assisted buyer’s and Tenants with questions about storage units

• Processed Private Seller applications

• Processed payments for bidder’s

• Answered emails and voicemails thru Zendesk

CSR - Customer Service Representative

Premium Retail Services - Phoenix, AZ

February 2022 to Present

• Provided excellent customer service

• Assisted customers in person

• Created customer appointments

• Opened new phone accounts

• Explained products and benefits

• Operated the cash drawer

• Sold wireless electronics to new and existing customers

• Processed credit application for potential customers Cheif crew lead

IHOP - Phoenix, AZ

August 2019 to November 2021

• Responsible for each and every customer that came in and out had excellent customer service.

• Responsible for taking their food order making sure that it was right when it comes out of the kitchen checking up on them make sure they didn’t need anything refilling drinks and just again most importantly their customer service experience that will detail if they come back to the restaurant again Executive Administrative Assistant

Econo Air - Phoenix, AZ

May 2014 to July 2019

• Answering 75+ calls on a average day. Answered questions about their h-vac systems

• Set appointments for technicians to respond, see what it needs and if I needed to order parts.

• Took care of warranty problems if they arise.

• Balanced the monthly books, did payroll, paid our vendors, went above and beyond what was expected of me all while doing it with exceptional customer service. Head Bartender

Manuel's Mexican Restaurant - Phoenix, AZ

March 2006 to September 2013

• Open, closed, balanced daily deposits, took inventory and place’s orders.

• Greeted patrons, carded for age, made drink’s for front of house and boh, served food, prepared daily prep and stocked and made sure we had back up’s.

• Took catering deliveries

Education

High school diploma

Skills

• Bartending

• Serving Experience

• Banquet Experience

• Restaurant Experience

• Restaurant Management

• Busser

• Host/Hostess

• Catering

• POS

• Upselling

• Retail Sales

• Cash Handling

• Inventory Control

• Food Safety

• Merchandising

• Sales

• Customer service

• Forklift

• Payroll

• Office Management

• Calendar Management

• Event Planning

• Personal Assistant Experience

• Microsoft Outlook

• Microsoft Powerpoint

• Basic math

• Communication skills

• Computer skills

• Microsoft Excel

• Customer relationship management

• Guest Services

• Administrative Experience

• Microsoft Office

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