As a highly efficient, motivated and extremely organized individual with legal, office experience, along with time management, I try to maintain a positive attitude, as I take on new career challenges.

The previous and current positions, I have held has enhanced my interpersonal, team building and analytical skills, to resolve issues, while meeting work schedule timelines, resulting in raising the bar of excellence for others to emulate.

During my years in the workforce, I have earned a solid reputation for realizing corporate objectives, being a team player and also have been assigned to special independent projects.

My enclosed resume will give you a better understanding of my background and skills. Please feel free to call at any time to discuss the requirements of this position.

Sincerely,

Abbelen Maxius

347-***-****

adzpig@r.postjobfree.com

Highlights

Over 10 years Office experience

Track record for meeting deadlines and exceeding expectations.

Skilled in multitasking, project completion and client satisfaction.

Exceptional Time Management Skills

Knowledgeable in Excel, Word, Access, Outlook, PowerPoint, Pacer, Acris, E-track, E-Clinical Works.

New York State Notary

55/WPM

Education/Certificate

2011 CUNY KINGSBOROUGH Brooklyn, New York

Major-Nursing

2010 PRO DATA INC New York, New York

Administrative Assistant Certificate

Course Included: Excel, Power point, Access, Word, Outlook, QuickBooks, One Note

2007 SHEEPSHEAD BAY HIGHSCHOOL Brooklyn, New York

Regents Diploma

Professional History

Oct 2021- Present ABT ASSOCIATES

Call Center Representative New York, NY

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items

Collaborate with other call center professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies

Nov 2015-Sept 2021 MOUNT SINAI BETH ISRAEL

Risk Management Assistant New York, New York

Acceptance of Summons, Subpoenas for employed defendants (MDs, PAs, RNs and the Medical Center.

Assisting Vice Presidents, Chairman's and Attorneys with malpractice claims.

Creating STL document for FOJP (HRA) upon receipt of summons

Creating credentialing sheets for named defendants as requested by investigating attorneys.

Handled the organization, maintenance, and proper handling of corporate and other legal documents.

Process of OPMC request for MDs departmental/credentialing records.

Maintaining summonses received on data and print out of monthly case synopsis

Processing COI request as needed

Processing medical malpractice insurance and Hospital’s property insurance.

Notarizing Legal/Medical related documents, Correspondence liability claims filing, Alerts, Referrals, LOC's, ARL's as needed.

Coordinating the department

operating, capital budget for approval,

monitoring and reconciling of

electronic records database.

Annual Employee Health Compliance Compliance with Federal/State/Employee/

Codes of Conduct and Medical Center

Policies

Assignments from the Director of the department when needed

Jan 2010 – June 2012 / SILBERZWEIG & SZNITKEN., ESQS

Paralegal/Legal Assistant Brooklyn, New York

Investigate the facts of a case.

Conduct research on relevant laws, regulations and legal articles.

Gather and arrange evidence and other legal

documents for attorney reviews and case preparation.

Write reports to help attorney prepare for

trials

Prepare and process legal documents and

papers such as Summons and Complaint Contracts, Subpoenas, Appeals, Motions and Pre-

Trial Agreements.

Get Affidavits and other formal statements to prepare for Court.

File documents at Supreme and Civil Courts.

Call clients, witnesses, lawyers and outside

vendors to schedule meeting and depositions.

Make photocopies of Correspondence

documents, and other printed matter.

Organize and maintain law libraries, documents and case files.

Law: Personal Injury, Commercial Real Estate, Residential Real Estate, Loan Modifications, Foreclosure, Short Sale, Deed Transfers, Power of Attorney, Title Claims, Wills, Insurance Claims, Liability, Matrimonial, Criminal Law and Bankruptcy.

July 2007 – Sept 2009 / MEDICAL CENTER

Medical Assistant Brooklyn, New York

Executing doctor's orders on to reports sheets and patient charts.

Directing and coordinating front desk Office duties including answering calls, faxing, emailing, typing, receiving and sending mail.

Updating patient information.

Creating appointments.

Patient care follow-up calls.

Medical Supplies management and monitoring.

Placing specimen in the accurate laboratory boxes.

Contact this candidate