Customer Service High School

Nawab Meskienyar

**** ****** **** #***, **********, CA 94588 925-***-**** ***************@*****.***

EDUCATION

Tracy High School, Tracy, CA

High School Diploma June 2011

WORK EXPERIENCES:

Victra- Verizon Authorized Retailer, Sales Manager Aug. 2016- Present

Achieved highest rate of return costumers per yelp reviews

Solely obtained 60% of store pay period sales goals

Orchestrated strategies to consistently surpass established sales goals

Managed team of employees to ensure a well-structured working environment

Arranged schedules and ensured coverage for absent employees

Selected to manage alternate locations to improve store performances

Cultivated an increase in sales revenue by 15% by connecting and servicing clients.

Spearheaded meetings and exercised leadership in making decisions regarding the store and sales outcomes

Vonage, Manager July 2014- Aug. 2016

Maintained solid knowledge in products and all other aspects of customer services.

Acted as a liaison between customers and management.

Assisted in completing price changes within the department.

Administered and answered phone calls, planned scheduling, and organized billing.

Effectively developed and coached employees to help them with streamline their career paths.

Scheduled and directed staff in daily work assignments to maximize productivity.

Watch Station, Lead Retail Consultant Nov. 2012- July 2013

Recommend, select and help locate or obtain merchandise based on customer needs and desires.

Resolved customer concerns that resulted in the satisfaction of clients.

Ensured that each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every individual customer’s needs.

SUMMARY OF QUALIFICATIONS

Multilingual: Fluent in English and Farsi.

Ranked within Top 5 salesmen in the East Bay District for Victra for 6 consecutive months

9 years of sales and customer service experience.

Excellent interpersonal and communication skills.

Motivated and positive learning style: Able to multitask and adapt to a changing work dynamic and new techniques.

Proficient with Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook and Internet.

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