Customer Service Contract Role
Resume:
Shannon Sneid
Stone Mountain,Georgia 30088
************@*****.***
TECHNICAL SKILLS:
SAP, Dun and Bradstreet, AS400, Great Plains, Microsoft Suite (excel pivot tables and V-lookups), Basic 10 Key,
PROFESSIONAL EXPERIENCE:
Siemens Industries July-2019- Current
Accounts Receivable Specialist ( contract role)
Maintains accuracy and completeness of the receivable portfolio.
Resolve billing disputes
Place collection calls to customer in assigned queue
Prepare bi-weekly and monthly financial reports for assigned area
Adjust transactions,credits,write-off bad debt
BeavEx February-2019-May 2019
Collection Analyst ( contract role)
Evaluate AR portifolio and implement collection strategies.
Research any billing issue and disputes.
Timely communication to Customer on all inquires and customer related issue.
Identifies accounts that requires credit holds and release.
US Security & Associates August 2018 – January 2019
Billing Specialist (contract role)
Managed the accurate billing, invoicing and revenue generation for assigned portfolio.
Researched billing and client disputes and inquiries.
B2B Collections.
Perform special assignments/projects,
Kauffman Tire, Ellenwood, GA September 2008 – January 2018
Billing Verification Specialist March 2016- January 2018
Successfully managed a $1M portfolio consisting of 5K+ accounts per month.
Used Dun and Bradstreet to run credit reports on customers as well as to increase and update credit lines.
Made 20+ credit decisions per week.
Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar
Resolve and track billing issues as they arise while working with the sales customer support to fix the root cause problems
Process billing adjustments timely and accurately to customer account making sure that the proper levels of authorization and documents are in place
Inventory Specialist February 2014 - March 2016
Review and audit daily count results
Develop and implement warehouse receiving procedure
Monitor the items and supplies available
Managing the approval for the required material from the warehouse managers
Account Receivable Specialist September 2008 - February 2014
Employee of the Month on multiple occasions
Daily management of high risk accounts and credit hold accounts.
Used SAP to help make better financial decisions within a timely manner.
Reduce aging percentage, write-offs and manage bad debt.
Maintained a high degree of integrity and consistently met or exceed monthly quotas.
Emphasize on premier customer service, attention to detail and motivation actions.
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Automatic Data Processing, Atlanta, GA
Issue Resolution Specialist / Senior Collection Specialist January 2005 - September 2008
Ambassador for ADP
Letter of Appreciation from the Vice President of Equifax
Certificate of Achievement for completion of Effective Negotiating Skills
Award Certificate for Completion of Essentials of Payroll
Successfully managed a $4.5M dollar portfolio consisting of 8K to 10K accounts per month.
Used Dun and Bradstreet to run credit reports for customers.
Reconciles and resolve client disputed billing.
Used SAP to help make better financial decisions within a timely manner.
Recommend and implements ways to reduce charge backs and credits.
Researched, investigated and audited delinquent accounts.
Prepared and distributed standardized reports on collection status.
Coordinated the W-2 billing process for terminated clients.
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