DELANEY DAY

Costa Mesa, CA ***** 949-***-**** adzpgy@r.postjobfree.com

PROFESSIONAL SUMMARY

Proven project leader with a knack for spearheading development, marketing initiatives, new service creation, and lead generation campaigns. Adept at collaborating within cross-functional teams, optimizing department organization, and maintaining brand reputation. Consistently recognized among top-performing associates, showcasing a dedication to excellence in customer service and sales success.

SKILLS

Client Relationship Management

Customer Service Excellence

Product Knowledge Acquisition

Lead Generation

Project Management

International Client Development

Market Trend Analysis

Microsoft Office Suite, Excel, Google Digital Garage, Atlassian Jira, Figma, Trello, Shopify, Facebook

Admob, Sales Force, CRMs and various POS systems

WORK HISTORY

Account Manager, 03/2023 - Current

Wve Labs – Costa Mesa

● Managed sales and business development activities as Account Manager, overseeing internal product execution and client-facing project delivery.

● Lead project development, marketing initiatives, new service creation, and lead generation efforts.

● Defined project scopes for new clients and cultivated pre-engagement client relationships, ensuring clear communication.

● Coordinated cross-functional teams encompassing designers, software engineers, marketers, and branding experts to ensure project success.

● Acted as primary client contact throughout the project lifecycle, effectively bridging technical aspects between development team and clients.

Client Advisor, 08/2022 - 02/2023

Louis Vuitton – Costa Mesa

● Recruited as a client advisor for the number one Louis Vuitton store in the US.

● One of seven employees selected nationwide to pilot an international client development program.

● Demonstrated prowess in selling luxury items, effectively driving client purchases and cultivating brand loyalty.

● Proactively initiated outreach efforts, resulting in the generation of valuable sales leads.

● Diligently followed up with each client, ensuring personalized attention and maximizing sales opportunities.

● Thrived in a high-pressure, competitive environment, consistently achieving and surpassing sales targets. Personal Stylist, 06/2021 - 08/2022

Nordstrom – Mission Viejo

● Handpicked as one of eight stylists from a pool of 150 sales associates for a personalized role.

● Curated expert, tailored services for Nordstrom's top local clients and newcomers seeking styling advice.

● Consistently drove increased store revenue by delivering exceptional styling expertise.

● Expanded customer base by attracting new clients through superior styling services. Sales Associate, 06/2018 - 08/2022

Nordstrom – Mission Viejo

● Maintained a consistent ranking within the top 15% of all sales associates.

● Rapidly acquired and implemented comprehensive product knowledge to excel in larger-scale sales.

● Ensured Nordstrom's distinguished customer service standing by delivering personalized experiences. EDUCATION

High School Diploma: 05/2017

St Stephens School of Rome - Rome, Italy