Administrative Assistant Customer Service

Agnes Pettway, MBA, Macy

Administrative Assistant

Alberta, AL

Strong leadership and communication skills

Strong Analytical and Problem solving skills

Highly trustworthy, discreet and ethical

Resourceful in goal setting and budget planning

Effective at multi-tasking

Strong work ethic

Thrive on challenges

Dedicated to providing outstanding client service

Authorized to work in the US for any employer

Work Experience

Administrative Assistant/Receptionist

Morris Shea Bridge Co - Irondale, GA

August 2022 to Present

Perform all daily task requirements for a multi- million dollar construction company by buying supply needed using purchase order numbers, answering phone calls from many different vendors, ensure all vendors are escorted in a timely manner. Make sure we have all supplies needed for the job to run smoothly. Communicate with different type of vendors to get what's need to ensure we can perform the task at hand on a daily basis. Make sure a 195 employees get the PPE required for the job daily by keep supplies in stock daily. Also handle the Human Resources side with all new hirer and re-hire communicate with the head HR Department to ensure they have all information needed for all applicants. Receptionist

H&R Block - Sulphur, LA

December 2016 to March 2017

Answer multi- line phone and direct call to proper Tax Pro Ensure that office are clean at all time

Manually file client paperwork

Schedule Appointment and confirm appointment

Check e-mail daily

Ensure tax pro receive daily target

Administrative Assistant/auditor/Inventory Control A-TEL Connection - Atlanta, GA

May 2013 to March 2016

• Prepared and modify documents including correspondence, reports, drafts, memos and emails

• Schedule and coordinate meetings, appointments and travel arrangements for manager

• Provide full support to management when it comes to decision making

• Verifies assets and liabilities by comparing items to documentation

• Ensures compliance with established internal control procedures by examining records, reports, operating practices, and documentation

• Audit monthly walk-through of the business

• Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity

• Report shortages, overages, and all inventory levels monthly for replenishment

• Coordinating inventory requirements and procurement details with vendors and customers

• Complete physical inventory counts required by company policy Administrative Assistant/Accounts payable/Accounts Recceivable So Me Fashion - Decatur, AL

March 2011 to May 2013

• Organize and schedule appointment and meeting

• Audit monthly walk-through of business

• Generate and send out invoices

• Verifies vendor accounts by reconciling monthly statements and related transactions

• Maintains accounting ledgers by verifying and posting account transactions

• Enter and upload invoices into QuickBooks System

• Provide supporting documentation for audits

• Follow up on, collect and allocate payments

• Has knowledge of commonly-used concepts, practices, and procedures within a particular field

• Monitor customer account details for non-payments, delayed payments, and other irregularities Production Machine/Forklift Operator

Brinks - Mobile, AL

March 2009 to January 2011

• Calibrated and recalibrated machine before and after production operation

• Clear understanding of industry standards and regulations in order to safely and efficiently operate the machinery

• Support and follow all safety and security initiatives

• Read and study blueprint, work from layout to perform task

• Examining and discarding defective goods and packaging components

• Load and place the prepared commodities in appropriate location in warehouse

• Load and unload products from trailers using forklift trucks and other material handling equipment

• Shrink-wrapping material and pallets in preparation for shipping Customer Service Rep

Teletech Inbound Call Center - Fairfield, AL

October 2007 to January 2008

• Greet customer warmly and ascertain problem or reason for calling

• Build rapport, listen, clarify and manage conversational flow

• Dynamic customer service professional experienced in both call-center and retail store settings.

• Communicate with the management team regarding customer requests and vendor-related concerns

• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

• Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Stockrm Supervisor/Admin Asst/HR Asst

Goody's Family Clothing - Selma, AL

April 2001 to October 2007

• Responsible for providing training and orientation to new employees.

• Processed all employee performance reviews.

• Process payroll which includes ensuring vacation and sick time are tracked in the system

• Calculate, balance, and reconcile cash drawers, cash receipt records, spreadsheets and other records.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel and lodging arrangements.

• Assist in benefits administration, including enrollments and terminations.

• Communicated directly with customers by phone, electronically or face to face.

• Manage inventory ins and outs using SAP

• Reconcile the inventory records for a complete and accurate count

• Develop, implement, and monitor all key functions related to inventory transactions to assure that they are accurate and timely

Education

M.ACY. in Auditing

Arizona University Forbes School of Business - San Diego, CA June 2015 to June 2017

MBA in Finance and Information Systems

Arizona University - San Diego, CA

May 2013 to May 2015

BA in Accounting

Arizona University Forbes School of Business - San Diego, CA 2011 to 2013

Skills

• Strong leadership and communication skills

• Accounting

• Human Resources

• Payroll

• QuickBooks

• Accounts Payable

• Sales

• Recruiting

• Microsoft Excel

• Manufacturing

• Administrative Experience

• Tax Experience

• Analysis Skills

• Auditing

• SAP

• General Ledger Accounting

Certifications and Licenses

TWIC Card

March 2016 to March 2021

TWIC Card

Forklift Operator

November 2009 to Present

Forklift certificate

Additional Information

Golden Key International Honor Society Member

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