Customer Service Inventory Management

Alexandria Blackstock

****************@*****.*** 434-***-**** Danville, VA

Summary

Eager to seek new career path leveraging 15 years of superior customer service experience in the hospitality industry. Proven ability in promptly addressing customer needs, fostering a welcoming atmosphere, and managing multiple tasks simultaneously. Strong knowledge of upselling techniques and effective inventory management, coupled with a keen ability to work collaboratively with team members. Work Experience

Frank's Italian Restaurant

Bartender Danville, Virginia Jul 2017 - Jul 2022

• Provided exemplary customer service, promptly addressing guest needs and fostering a welcoming atmosphere to encourage repeat patronage.

• Mastered comprehensive knowledge of cocktail recipes, garnishes, and presentation techniques to create a diverse range of beverages.

• Implemented efficient inventory management procedures, reducing waste and maintaining optimal stock levels to meet customer demand.

• Cooperated with team members to streamline bar operations, demonstrating effective prioritization and multitasking during peak times.

Lone Star Steakhouse

Server Danville, Virginia Aug 2016 - Mar 2017

• Delivered high-quality customer service, including prompt greetings, precise order taking, and swift food and beverage delivery to improve overall dining experience.

• Exhibited robust multitasking abilities by effectively juggling multiple tables, accurately handling payments, and maintaining a clean, organized workspace.

• Partnered with kitchen personnel to guarantee accurate order preparation, prompt delivery, and compliance with guest's dietary restrictions and special requests.

• Increased sales through the implementation of upselling techniques, promoting daily specials and additional menu items to guests.

Highlander Irish Pub

Bartender Danville, VA Oct 2013 - Nov 2015

• Providing excellent customer service by promptly serving beverages and food, accurately processing payments, and maintaining a clean and safe bar environment.

• Demonstrated expertise in mixing, garnishing, and serving drinks in accordance with recipes or personal judgment, while adhering to all safety and sanitation protocols.

• Key role in inventory management, ensuring optimal levels of stock were maintained at all times.

• Strong interpersonal skills to build rapport with customers, promoting a positive bar atmosphere and ensuring customer satisfaction.

Red Lobster

Server/Bartender/Trainer Danville, VA Apr 2008 - Oct 2013

• Delivered high-quality customer service, including prompt greetings, precise order taking, and swift food and beverage delivery to improve overall dining experience.

• Exhibited robust multitasking abilities by effectively juggling multiple tables, accurately handling payments, and maintaining a clean, organized workspace.

• Partnered with kitchen personnel to guarantee accurate order preparation, prompt delivery, and compliance with guest's dietary restrictions and special requests.

• Increased sales through the implementation of upselling techniques, promoting daily specials and additional menu items to guests.

Education

Danville Community College

Associates, Nursing Danville, Virginia May 2020

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