Reliability

Customer satisfaction

Logic planning

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

DANTE C. CIPRIANO

PROFESSIONAL SUMMARY

SKILLS

Program development

Problem resolution

Driver

Carpenter

Welder

Strong communication

Security verification

EXPERIENCE

San Jose del Monte City, Philippines

+639-***-***-***

adzpfn@r.postjobfree.com

Customer Service Representative:

Website Support:

Customer Service Desk:

Baggage Calls:

Frequent Flyer Program:

CSR is the Frontline of the Airline Account which sets up reservations, makes changes as requested by the passenger, advises applicable charges, fees and information about the reservation and also provides assistance at the airport

Helps clients to navigate and maximize the use of website on making reservations, changing reservations, printing boarding passes which will be used to board on their flights. Printing of itineraries and obtaining receipts for accounting purposes

CSD is also as help desk for the account which provides assistance for the CSR when having problems, making and changing reservations, providing accurate information and gives options to the passenger when they are not amenable with the charges for the changes they wish to make, handles escalation calls, implements rules and regulation for the Airline, provides waiver for fees when applicable for a reasonable scenario with consistency

Takes calls for baggage assistance which provides help and information for bags lost or delayed and damaged, gives updates on how where the owner should proceed and file about their baggage Provides help and updates for Frequent Flyers on how to obtain such status and how to use their miles effectively.

CUSTOMER SERVICE REPRESENTATIVE

Alorica Makati City, Philippines

CUSTOMER CARE REPRESENTATIVE

Attended customer's need via phone call

Assisted them in terms of account maintenance or

Update information, checking status of their

international or Domestic remittances and follow up with our international partner Bank or Correspondent RIA Money Transfer Makati City, Philippines

EDUCATION BACKGROUND

High School

San Jose National Trade School, San Jose del Monte, Philippines April 1990 Auto Diesel Mechanic

Guzman Institute of Technology College (GIT) April 1991 Computer Programming and Operations

Systems Technology Institute of College (STI) April 2000 AFFILIATIONS

Allan James Acusin

FIS Global Solutions Inc Team Leader

Cell.#: 639**-***-****

Bennet James Carlos

Alorica Team Leader

Cell #: 639**-***-****

Eiji Yokoyama

FIS Global Solutions Inc Team Leader

Cell #: 0998-981- 8108

Concentrix Quezon City, Philippines

CUSTOMER SERVICE REPRESENTATIVE

Attending to customers’ technical queries, assists them with trouble-shooting techniques and walks

them through an instructional guide to resolve their Phone issues like call and text and roaming issues, attending to their billing concerns.

CUSTOMER SERVICE REPRESENTATIVE

Responsible for handling customer credit card,

attending to their billing concerns, providing account registration and account maintenance.

Responsible for handling Credit Prepaid Account,

Review customer transactions in detail

Evaluate and analyze account information and

recommend tailored solutions

Deliver extraordinary care by promptly and accurately responding to customer inquiries

Online step by step /walk through

Taking Escalation Call

CUSTOMER SERVICE REPRESENTATIVE

FIS Global Solutions Inc Makati City, Philippines Afni Quezon City, Philippines

CUSTOMER SERVICE REPRESENTATIVE

WEST Contact Services Inc Makati City, Philippines Responsible for attending to customers’ needs in

terms of billing inquiries, technical and account

services and upselling based on the customer’s car radio need.

Assisted in deploying new hires to production by floor walking and making sure their queries are addressed. Taking escalation call.

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