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Customer Service Support

Location:
Gravel Springs, GA, 30519
Posted:
September 14, 2023

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Resume:

Chinenye C. Okafor

**** *** ***** **

Buford, GA 30519

678-***-****

adzpf9@r.postjobfree.com

Objective

My career objective is to work hard to gain as many opportunities as possible to apply my education and acquired skills to perform all tasks. I aim to challenge myself in the work field and broaden my talents beyond just the basics. Along with daily improvement & driven performance tactics, I strive to continually build habits of coming into each day ready to learn, ready to lead, be ready to produce, & build relationships. Highly experienced in sales, department management, marketing administration, leadership development, working individually & with teams along with customer support practices.

Education

Kennesaw State University (August 2013-May 2017)

• Related Coursework: EDUC 2110 (Critical & Contemporary Issues in Education), EDUC 2120 (Socio-Cultural Perspectives on Diversity), EDUC 2130 (Teaching & Learning) SOCI 1101 (Introduction to Sociology), Communications in Speech/Public Speaking & Business/Community Outreach Methods, Integrated Studies

Georgia Gwinnett College (June 2012-August 2013)

• Related coursework: ITEC 1001 (Introduction to Computing), ITEC 2110 (Digital Media & Programming), ECON 2100 (Introduction to Economics)

Skills

• Proficient in technology/software: MS Office (Word, Excel, PPT), SEO (Search Engine Optimization), SEM (Search Engine Marketing), CRM

(Customer Relationship Management), CMS (Content Management System), Reynolds & Reynolds ERA-IGNITE efficiency (Retail management system used for processing sales & financial data).

• Bookkeeping: Sales reports, pipeline communications, monetary upkeep (monthly & annually), funding projections & reports from $350,000+ annually ($30,000-$100,000 monthly).

• Data Collection/Research & Visualization, comparing monthly metrics of sales.

• Product marketing, media & advertising skills, promotion. Administering sales, effective negotiation skills, sales strategies & reporting.

• Digital, Content & Email Marketing: Business/brand building & expansion, product placement, design/display marketing, product expertise, complex product portfolio display, digital communications, social media & customer service oriented.

• Creative ideology, soft skills, problem solving, analytical, critical & strategic thinking, & customer engagement.

• Leadership Sales & Development: Project Management & leadership skills, able to lead & direct others. professionally communicate & organize tasks/groups accordingly.

• Teamwork & Collaborations: Works well with others (both large & small teams).

• Event Management & Planning: Large workloads, event organization & execution, multitasking projects & assignments.

• Speech Communication: Public speaking, community outreach, able to diversify & adapt quickly, actively listen and apply interpersonal skills with empathy. Primary independent work management & group administration.

• Customer support & Service training: Client management, satisfactory experience, maintenance of positive business & customer relationships, excellent verbal/written communication skills.

• Acting with integrity, confidentially, trustworthy & ethical mindset. Experience

Hendrick Automotive Group (Gwinnett Place Honda)

April 2018 – Present

Duluth, GA

Manager: Vehicle Personalization Specialist

Manager: Vehicle Acquisition Specialist, Kelley Blue Book ICO Coordinator Tasks Include: Sole management & leadership role in department, Marketing & Displaying Products for Sale, Customer Support Role/Service needs, Bookkeeping & data tracking, weekly & monthly metric reports, Navigation of CRM, CMS, SEO, & SEM. Multitasking large workloads & small tasks, communications & follow up, compliance trainings, etc. Primrose Schools (Duluth West, Bells Ferry)

January 2015 – April 2018

Duluth, GA & Kennesaw, GA

Co-Lead Teacher

Tasks Include: Administering educational practices based on school curriculum, caretaking after children ages infancy to 6 years including Special Education & Speech Direction, along with after school co-lead teaching (elementary & middle school students), aligning with Georgia state compliances and safety practices for education requirements. Creating multiple and diverse methods for teaching practices, one on one & group activity lead assignments and projects. Parent, teacher, and child communications throughout school day about childcare, health, and quality education assurance.

Kohl’s Retailers

October 2012 – January 2015

Lawrenceville, GA

Retail Associate, Customer Service Junior Manager

Tasks Include: Retail cashier, POS sales, customer service/support, team leadership rotations, creative ideology, event coordination and set up for team building & staff events, junior manager training and direction methods Grand Royale Events Center

Event Coordinator/Organizer, Intern Associate

August 2011 – December 2015

Tasks Include: Event Vendors, Event Set Up & Organization, Usher & greeter duties with staff & guests. References:

Precious Nkwocha - 678-***-****

Chip Adibe - 678-***-****

Teamer Tibebu - 404-***-****



Contact this candidate