*** ****** ****

Gardners, PA. *****

Cell: 717-***-****

adzpf2@r.postjobfree.com

Irene Roberts

Objective

To pursue excellence in a challenging position, while utilizing my customer service and computer skills.

Experience

20 years’ experience in a customer service-related position

Manage and execute promotional pricing plans

Analyze support and resolve store concerns

Bilingual fluent in both English and Spanish

Provide associate training and assistance

Maintain new data entry into database, report and documents

Pricing and validating entry in promotional entry system

Work History

Americomm LLC

2022-2023 Field Services Coordinator (Utility Specialist)

●Organizes the activities of technical service technicians that are working on site.

●Dispatching personnel to the customer's job site.

●Communicating with clients, and providing guidance to the field service techs.

●Tracks and documents change orders to ensure proper billing at project completion.

●Manages procurement process and ensures material is ordered and sent to job sites on time.

●On occasion acts as sales lead for field service work to develop business.

●Responsible for direction and management of on-site field service crews.

●Works with field service crews to ensure all aspects of job are complete.

●Ensures all safety requirements are met.

●Ensures all DOT requirements are adhered to.

Randstad Office Professionals Carlisle, Pennsylvania

2022-2022 Administrative Assistant (Administrative Technician)

Cumberland County/Perry Drug and Alcohol Commission

●Serves as primary administrative support to the Prevention Unit and Student Assistance Unit.

●Reviews for accuracy, corrects and enters weekly prevention staff service data into a State prevention data system, WITS. Prepares and reviews quarterly reports.

●Reviews for accuracy, corrects and enters student assistance-related service data for Cumberland and Perry Counties, including staff log data and student screening and assessment information, into specialized Microsoft Access and Microsoft Excel databases. Queries specialized databases and generates customized service reports. Prepares a variety of quarterly and monthly reports that track service delivery and outcomes, including SAP referrals to outpatient treatment.

●Serves as primary administrative support to the Associate Director for Substance Abuse Prevention Coalition and Adolescent Provider meetings. This includes managing meeting logistics, attending meetings, composing minutes, distributing meeting materials, and communicating with participants.

●Emails referral packets and logs referrals to school-based treatment providers.

●Serves as first contact for members of the public (clients, family members, gatekeepers, community members) seeking prevention, intervention, treatment, case management, and recovery support services. Prescreens and routes incoming telephone calls on multiple lines. Refers to contracted providers and other agencies, as appropriate. Greets and responds to individuals coming into the office for information or services. Provides printed materials, as appropriate.

●Collects Court Reporting Network (CRN) screening fees from DUI offenders and logs payments in CRN Access database.

●Maintains staff training files and enters information into department’s training database.

●Successful completion of targeted training will be required to gain proficiency with the following Microsoft Office applications: Word, Excel, Access, Outlook and Publisher. Completion of all mandated training for the State prevention data system (WITS) will also be required.

Ahold USA By Giant Food Stores Carlisle, Pennsylvania

2011- 2022 Execution Promotional Pricing Administrator

●Planning product ranges and preparing sales plans with buyers; liaising with stores suppliers and distributors

●Working closely with visual display staff to decide how goods should be displayed to maximize customer interest and sales

●Utilized computer software

●Identifying production and supply difficulties and dealing with any problems or delays as they arise

● Promotions and maintaining store pricing systems

●Coordinate and execute price point or item updates to the weekly ad circular

●Manage the day-to-day activities associated with the approved promotion plan

●Coordinate with advertising and the category team’s special activity items, retails, stores, versions, etc.

●Training new associates promotional pricing and ad circular execution for non-perishables

The Fairfield Inn By Marriott International Chambersburg, Pennsylvania

2010 – 2011 Bilingual Front Desk Representative

●Greet and welcome guests.

●Operate cash drawer, handles cash, checks and credit card payments.

●Balance guest accounts, maintain room availability.

●Make and confirms reservations via telephone and in person.

●Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities, arrange transportation.

●Collect and distribute messages for guests.

●Balance revenue at the end of shift.

Express Professional Personnel Greencastle, Pennsylvania

2010 – 2010 Bilingual Customer Service Representative

●Answer calls directly from English and Spanish speaking customers

●Log all calls and/or emails taken either from customers or co-workers.

●Answer emails and faxes in Spanish.

●Completed all assigned training classes, webinars, university courses, etc. as assigned.

●Complete outbound calling campaigns as assigned for specific projects.

●Complete New Sale Training Sessions if assigned.

DES Child Care Administration Tucson, Arizona

2009 - 2010 Bilingual Clerical intern

●Taking Incoming calls, multi-line system

●Greeting clients and visitors

●Sort and distribute mail to the appropriated destination

●Review childcare applications for completeness

Education

Business Computer Training Institute Certificate 1994-1995

Computer Skills

Microsoft Works 7.0 Ten Key 200 kmp Act 2.8 Aces 2.0

Word Perfect 11 Typing 60 wpm File Maker Pro 4.0 Data Entry

Microsoft Access 2.0 Multi-line Phone Microsoft Power Point 98 Illustrator 10

Microsoft Excel 4.0 Database Concepts Acrobat Reader 6.0 Demand Tec

Microsoft Word 2000 Filing skills Barcode for Windows 32 Mainframe

Word for Windows 98 Quattro Pro 6.0 FORS for Windows Race

Item Master Dashboard Mini Mic

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