Accounts Payable Administrative Assistant

Crystal Lake, IL *****

Phone 773-***-****

Email *********@*****.***

Antoinette L. Washington

Experience

American Water, Naperville, IL 04/2021-Present

Accounts Payable Specialist

Manage full-cycle accounts payable, including receiving, processing, and verifying 1300+ invoices a month, averaging $5.2 million.

Reconcile processed invoices to insure 100% accuracy by verifying entries and comparing system reports to balances.

Responsible for handling incoming customer reimbursements requests from start to finish

Validate daily NHS wire payment and exceptions.

Distribute payments to vendors, monitoring discount opportunities and resolving discrepancies in payments, and invoices.

Assist with inquiries regarding claim status and general product information with internal and external customers.

Familia Dental, Schaumburg, IL 12/2020-04/2021

Cash Applications Clerk-Contract

•Post all Medicaid and Insurance payments to our patient accounts, using Eaglesoft software.

•Write off/adjust accounts as needed.

•Make sure all postings match workorders.

Option Care, Addison IL 09/2017-04/2020

Office Clerk

•Completes data entry projects and other office assignments as given.

•Copies, faxes and files paperwork as needed.

•File incoming materials and records for patients according to the file system.

•Search for and investigate information contained in files, keep files current and supply information from file data or remove files upon request.

•Process invoices for remittance, in a timely manner.

•Completes payment process in data system accurately. Works with subcontract agencies to reconcile cash and tracks liabilities.

•Maintains confidentiality of patient and proprietary information.

Documentation Coordinator

•Tracks documentation for completion by patient/physician billing, verifies for accuracy and completeness once returned.

•Monitors unbilled for tickets that are missing documentation and expedites obtaining documentation to ensure claims are billed in a timely manner.

•Works with Reimbursement department to resolve any intake, authorization or documentation issues as appropriate.

•Organizes documentation in advance of claim preparation, notifies reimbursement of missing documentation, monitors unbilled for missing documentation.

Reimbursement Specialist

•Follows up on invoices submitted to ensure prompt and timely payment and escalates issues as necessary.

•Evaluates payments/denials received for correctness and ensures that they are applied properly.

•Identifies bad debt write-offs and A/R adjustments. Initiates write-off and adjustments in accordance with policies and procedures.

•Ensures that secondary bills and patient billing invoices are accurately generated and submitted on a timely basis.

ScanStat/Edwards Hospital, Naperville, IL 02/2017-09/2017

Release of Information Specialist-Contract

•Handling all request and inquiries for patient information; dispersing it with accountability to all

regulatory entities.

•Maintaining information flow accord to the facility’s established guidelines.

•Meeting one-on-one with patients to facilitate the coordination of their health information.

•Perform quality reviews according to the quality improvement policies and procedures to ensure patient satisfaction.

•Demonstrate a complete understanding of the release information process.

•Answer incoming and make outgoing calls for request of patient records in a timely fashion.

Northwestern Medicine, St. Charles, IL 05/2016-01/2017

Release of Information Specialist-Contract

•Process release of information request in timely and efficient manner in Epic.

•Answers in and make outbound calls to respond to basic questions of requests and ensure that they are resolved in a timely manner.

•Ensure accuracy and provide customers with the highest quality product and customer service.

•Scan medical records accurately and transmit daily, according to company policy and HIPPA regulations.

•Date stamps all request and highlight pertinent data to facilitate processing.

•Preform quality checks on all work to assure accuracy of release, confidentiality, and proper invoicing.

•Maintains working knowledge of the existing state laws and fee structure.

•Training of new employees on the logging, and processing authorizations.

Connect Hearing, Naperville, IL 09/2015-11/2015

Benefits and Authorization Specialist-Contract

•Contacted insurance companies and verified insurance eligibility.

•Entered/updated patient demographics of verified insurance benefits.

•Submitted patient billing claims for payment.

•Re-submitted denied claims and determined reasons for denials.

•Researched, identified and corrected coding errors and managed appropriate modifications.

•Knowledge of ICD-10 billing and coding.

Medulla LLC. Oak Brook, IL 10/2014 -09/2015

Patient Benefits Coordinator

•Provided billing reimbursement support to group specializing in chiropractic health.

•Billed for patient invoicing directly.

•Obtained all appropriate information for the pre-certification of patients.

•Contacted insurance companies to obtain certifications to provide patient health services.

•Reviewed all accumulated charges prior to entry into the system.

•Entered information into system and produced billing documents/records.

•Reviewed and verified insurance claims.

•Followed up with insurance companies to ensure and verify paid claims.

•Re-submitted insurance claims that received no response, denials, etc. with appropriate information.

United Parcel Service, Elk Grove Village, IL 06/2012 - 05/2014

Administrative/Accounting Assistant

•Processed daily payrolls and postings for drivers.

•Generated & maintained invoices for all vehicle maintenance utilizing Oracle System.

•Tracked/recorded daily inventory of transportation miles on fuel charge cards & receipts.

•Scheduled maintenance of all vehicles.

•Monitored and ensured all vehicles had proper and current documents and licenses.

•Provided administrative and clerical office support for operation.

Central DuPage Hospital, Downers Grove, IL 09/2011 - 04/2012

Billing Processor/Administrative Assistant-Contract

•Processed patient billings directly to insurance companies.

•Posted payments and performed other cash applications.

•Managed third party reimbursement claims via Epic.

•Updated and maintained patient demographic information and data collection systems.

•Monitored unpaid claims, initiated tracers.

•Provided administrative support to HR team, maintained employment files, HR Intranet.

•Updated organizational charts and spreadsheet reports.

•Verified employee information for insurance benefits.

Professional Skills

Accounts Receivable

Prepared mail and electronic invoices for 50+ customers and vendors each day and documented account updates.

Set up new contracts within accounting system and input correct terms for future payments.

Calculated discounts, percentage allocations and credits and spearheaded process improvements to secure prompt and regular receipts for organization.

Communication

Answered 20+ in-bound calls daily pertaining to reconciliation of delinquent accounts.

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

Maintained good communication with clients and vendors to cultivate loyalty and satisfaction.

Problem Solving

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Minimized paper output by process 60% of invoices digitally.

Conferred with clients to identify billing errors and enacted prompt resolutions.

Summary of Qualifications

Skilled in building clients and vendor rapport and managing accounts to reduce outstanding balances.

Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy and invoicing.

Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.

Education

University of Washington, D.C.

Business Administration and Computer Science

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