TAWONNA G POWELL

*** ******** ****

Clarksville, TN 37043

615-***-****

adzpep@r.postjobfree.com

AREAS OF KNOWLEDGE

Human Resources: Hiring, interview potential candidates for job search. Experience coaching employees in areas need improvement

Supervision: Strong communication and interpersonal skills. Experienced in coaching, directing, and monitoring workers to achieve goals.

Accounting: Strong knowledge of Accounting Principles, auditing accounts, tax levies, and garnishments. Knowledge of credit reports for Equifax and background checks. Experience with W9 and 1099 tax forms.

Organizational: Attention to detail. Multi-tasking skills, business analyst.

PROFESSIONAL EXPERIENCE

2018-2023 CVS HEALTH-Franklin, TN

Senior Consultant Business Analyst-Licensing and Contracting

Analyze Agent contracting team hierarchies with recommendations on how to correct potential error

Performed data clean up with various sequel queries to capture potential errors

Performed various support jobs for Contracting and Commission teams

Process agents appointments and contracts to have agents appointed to sale products for company

Research, analysis, solve why agents are not paid commissions

2011-2018 AETNA SENIOR SUPPLEMENTAL INSURANCE- Franklin, TN

Senior Consultant Business Analyst-Licensing and Contracting

Production Support-represent Licensing and Contracting areas in day to day systems management to include testing, training, issue management

Project initiatives for both internal and external vendors

Project Support-represent Licensing and Commissions areas in project systems life cycle to include technical and functional requirements management through implementation support.

Interaction with end users, Leadership, vendors, IT and Business Support team throughout our Business Release Life Cycle.

Tawonna Powell

Page 2

Senior Customer Service Rep/Accounting Analyst

Managed staff in the absence of the Manager

Ensure accuracy and timeliness of payments on debit accounts

Perform weekly commission analysis

Validation of commission payments

User of SQL Management to validate payments

Perform monthly Reconciliation with Finance Department

Knowledge of Tax Levies and Garnishment procedures

Preform Audits on accounts

Resolve complex issues submitted via email, mail, and fax in a timely manner, and escalates more complex issues as appropriate

Answer incoming calls to the department, trouble-shoot, research and resolve issues related to payroll services

Process manual adjustments for payroll in timely manner

Calculate payments and perform other complex calculations and analysis

Analyze problems and identify alternative solutions

Perform testing of new system upgrades that will benefit department

Research payments due for debit balances

Post payments to general ledger

Calculate payments overcharged or not paid correctly

2005 – 2011 GENWORTH FINANCIAL SERVICES - Brentwood, TN

Transaction Management Rep

Handle processing responsibilities for payroll for weekly and monthly payroll

Research and resolve payroll related issues

Make corrections on agent’s accounts

Request adjustments for agent’s accounts

Audit active and inactive payrolls monthly

Perform data entry, including inputting W9 and 1099-Misc information

Assist in testing of new computer programs and system function

Balance checks at end of day with applications processed

2000-2005 CONTINENTAL LIFE INSURANCE - Brentwood, TN

Commission Accounting Assistant

Prepared monthly and weekly Agent payroll

Data Entry applications

Open and Sort mail on daily basis

Prepared training manual for department for policies to be processed

Preformed EFT coding on checks

Supervised department when Manger was on personal time or sick leave

Tawonna Powell

Page 3

2000-2000 EAS STAFFING-Nashville, TN

Patient Referral- Heritage Medical Associates

Insurance Verification and authorization.

Pre-certifications and referrals when mandated by insurance company

Check patients in for their appointment; provide assistance when needed

Screen telephone calls for referral to physicians

Assists with scheduling of tests and treatment, referrals to specialists and ancillary providers

1992 - 2000 LOURDES HOMECARE - Paducah, KY

Medical Records Manager

Managed medical records department of 450+ patient records

Transcribed Physical, Speech and Occupational Therapists notes

Performed data entry for Billing department

Performed time entry for medical associates

Prepared orders for physicians’ approval/signature

Audit patient medical records with itemized bills for charge errors

EDUCATION

2012 BETHEL UNIVERSITY- Nashville, TN

Master of Business Administration

2010BETHEL UNIVERSITY - Nashville, TN

Bachelor of Science-Management and Organizational Development

2008DRAUGHONS JUNIOR COLLEGE - Nashville, TN

Associates Degree - Accounting

Cum Laude

References upon request

REFERENCES FOR TAWONNA POWELL

Clarksville, TN 37043 615-***-**** adzpep@r.postjobfree.com

Maren Wilker

Sr Manager, Business Information Management & Analytics

Aetna/CVS Health

615-***-****

adzpep@r.postjobfree.com

Doug Fillmore

Exec. Director, Project/Program Delivery Experience

Aetna/CVS Health

615-***-****

adzpep@r.postjobfree.com

Priya Wadhawan

Lead Director, Broker Experience

Aetna/CVS Health

615-***-****

adzpep@r.postjobfree.com

Malika Womack

Realtor/Advisor/Renovation Manager

Marshall Reddick Real Estate

931-***-****

adzpep@r.postjobfree.com

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