Customer Service Operations Manager

Fridnel Lerick

***** ** ***** ** **, Homestead, FL 33002 857-***-**** adzpdx@r.postjobfree.com

Work History

General Manager - Abello Bar Resto, La Vega, DR – May 2018 – July 2023

Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes. Controlling operational costs and identifying ways to cut waste. Interacting with guests to get feedback on product quality and service levels. Responsible for adhering to budgets, placing orders for products and supplies and helping waiters complete their job duties during understaffed shifts.

Operations Manager - FedEx Ground, Quincy, MA – October 2019 – August 2021

Plan and organized day to day operations, Analyzed and observed operational performances, and ensured compliance with FXG policies and procedures. Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures. Participate in a management training program learning how to lead team members at a service center and how to effectively collaborate and communicate with external and internal customers that impact operations.

Manager/Chauffer - Lyriq CORP, Boston, MA – July 2011 – November 2020

Corroborated the scheduling and transportation of patrons to and from various locations, provided door to door concierge services, and maintained optimal customer service satisfaction and safety. Oversaw monthly maintenance of cars and finances related issues. Responsible for scheduling drivers and leasing vehicles. Manage finances through third party vendor transactions, reimbursements and work incidentals.

EDUCATION

Johnson & Wales University, Providence, RI

BUSINESS OF SCIENCE - 2000 - Business Management

ASSOCIATE OF SCIENCE - 1998 - Business Administration with Concentration in Psychology

SKILLS: Coaching and training others * Maintaining effective communication * Motivate and promote team building * Knowledgeable of Microsoft Programs

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