Customer Service Montego Bay

Jhonnelle Dyer

Kissimmee, FL *****

954-***-**** ***********@*****.***

Summary

Customer Service Expert with a passion for building a good relationship with clients.

I have the Exceptional Ability to communicate effectively with each customer, ensure their concerns are resolve on first contact.

> I am comfortable with working in a fast pace environment.

> Working on my own with limited supervision, while meeting daily goal.

Skills

Customer Satisfaction

Type 55 WPM

Product Knowledge

Account Documentation

Problem Solving

Account Management

Experience

_ 01/2018 - 05/2023

Self Employed Services Fort Lauderdale, FL

Hairstylist

Pre-booked future appointments to increase repeat business.

Updated and maintained customer information records and beauty service provided.

Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings and a high return rate.

Responded to customer inquiries by phone, email and in person.

11/2014 - 10/2017

ACS A Xerox Company Montego Bay, Jamaica

Amazon Quality Analyst

Maintained quality assurance procedure documentation.

Identified quality trends to investigate system flaws, process inefficiencies and training needs.

Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.

Monitored completed work and provided feedback to improve team member performance.

02/2009 - 10/2014

Alliance One Jamaica Montego Bay, Jamaica

Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

07/2007 - 07/2013

Diagnostic ECG Medical Montego Ba, Jamaica

LPN

Administered medications and therapies in accordance with physicians orders.

Worked as part of healthcare team to assess patient needs, plan and modify care and implement interventions.

Took temperatures or blood pressures, dressed wounds and provided other basic patient care or treatments.

Documented patient medical histories, current symptoms and vitals.

Communicated with patients with compassion while keeping medical information private.

Education and Training

_ 04/2008

Montego Bay Information Technology Montego Bay, Jamaica

Some College (No Degree): Data Operation

06/2007

Hopsicare Nursing Academy Montego Bay, Jamaica

Nursing: Licenses Practical Nursing

05/2005

St. James High School Montego Ba, Jamaica

High School Diploma

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