Customer Service Regional Marketing

JENNIFER JONES CHURCH

**** ********* **** *****, ** 75093 214-***-**** adzpdo@r.postjobfree.com

PROFILE SUMMARY

Revenue-driven and goal-oriented management expert with extensive experience in learning & development, training, organizational development and performance evaluation. I have a proven track record of achieving organizational goals in collaboration with senior leadership. I have expansive experience in developing culture, training, employee performance management and motivating teams to drive results. Highly skilled in conducting training, developing curriculum, updating course material, evaluating trainee performance, analyzing competition, employing people strategies and maintaining training records. Cross-collaborate with multiple business units to achieve record-breaking growth opportunities. Strong work ethic & commitment to achieving excellence. CORE COMPETENCIES

• Exceptional associate development skills and considerable customer service and leadership skills.

• Facilitate interactive training sessions that meet the learning needs of a diverse audience.

• Ability to manage leasing activities such as lease term negotiations and finalization.

• Able to provide approaches to learning that influence, motivate & inspire employees to learn.

• Strong written and verbal communication skills for documentation and correspondence.

• Outstanding interpersonal skills with strong team spirit and great respect for diversity.

• Exceptional organizational skills with the ability to prioritize and manage multiple tasks.

• Proficient with computer systems and MS Office suite (Word, Excel, PowerPoint). SKILLS HIGHLIGHTS

Associate Engagement & Motivation Culture Development Leasing Operation’s Management Program Planning & Development E-Learning Techniques Standard and Long-Range Planning Traditional and Web Based Training Team Building/Supervision Key Performance Indicators (KPIs) Relationship/Partnership Building Budget Administration Course Development/Leadership Curriculum Design/Development Process Improvement Competency/Technical Skills Gaps PROFESSIONAL WORK EXPERIENCE

Senior Director of Associate Development – Quarterra (Formally LMC, a Lennar Company) Dec 2014 – Apr 2023 Quarterra/LMC has 62 multifamily communities with approximately 20,000 units. I was responsible for the Central and East Coast 37 multifamily communities with about 12,000 units.

• Responsible for orienting and training new corporate and on-site associates about customer service, marketing and culture.

• Oversaw Shopping Reports, managed the Smart Sheet program and led predevelopment training planning.

• Developed a new hire training program for maintenance/service personnel.

• Designed and delivered training and development programs that meet the needs of the company's associates at all levels.

• Managed virtual training for new hires during Covid.

• Partnered with key stakeholders to identify and prioritize training and development needs and ensure programs were tailored to meet these needs.

• Developed metrics to evaluate the effectiveness of training & development programs and recommend improvements.

• Collaborated with HR and other departments to ensure that training and development programs aligned with the company's overall talent management strategy.

• Developed and implemented online learning platforms and other technology-based training initiatives.

• DiSC certified.

Regional Marketing and Leasing Manager – Waterton Residential, Dallas, TX Apr 2011 – Dec 2014

• Managed marketing budgets for 30 properties.

• Oversaw marketing and re-branding for 17 new acquisitions.

• Worked with senior leadership to design and implement successful leasing programs.

• Turned around 900-unit community increasing occupancy to 95%.

• Monitored and maintained detailed traffic activity and closing performance.

• Participated in establishing, increasing, and highly structuring the regional marketing budget allocation.

• Responsible for leasing, marketing, and maintaining positive resident relations of multifamily residential apartments.

• Trained sales on all corporate and regional marketing initiatives and tools that enhanced their ability to achieve annual sales objectives.

• Executed successful marketing campaigns & promotions by applying critical learnings from market research and customer intercepts.

Regional Training Director – Alliance Communities, Dallas, TX Feb 2007 – Oct 2009

• Provided lease training of on-site associates at 24 communities.

• Taught web-based lease-training classes.

• Planned and facilitated all new hire, compliance, customer service, management, and leasing courses.

• Provided direction and training to senior leadership on business matters that impact our culture, people, and customers.

• Sponsored and drove change across the organization by aligning with critical leadership in support of change initiatives.

• Liaised between Regional Managers and associates, tracking associates' training needs, including one-on-one coaching for performance challenges.

• Partnered with executive management and business leaders to create learning solutions for the organization.

• Planned and organized Annual Sales Award Banquet. Director of Training – Firstworthing, Dallas, TX Jan 2005 – Sep 2006

• Trained and developed property leasing associates at 22 communities.

• Taught introduction sales and advanced sales training classes.

• Supervised and coordinated Mystery Shops on over 7,000 units.

• Monitored detailed traffic activity and leasing closing performance.

• Implemented a Senior Leasing Consultant Program to drive performance.

• Expanded online and instructor-led course offerings by 30%, incorporating eLearning material.

• Developed new curriculum modules and skills assessments, significantly expanding employee training options. Director of Leasing Development – Post Properties, Dallas, Atlanta Oct 1992 – Jan 2005

• Managed lease training for 43 multifamily communities.

• Developed and managed the annual training budget, monitored property associate performance, and initiated associate enhancement programs.

• Evaluated competitors and prepared Market Surveys.

• Monitored detailed prospect traffic reports and leasing performance.

• Supervised Community Mystery Shops for the Eastern and Western divisions.

• Fully leased three new developments before completion. EDUCATION

• Southwest Texas State University

Contact this candidate