Martha Doyle

Spring, TX *****

281-***-****

adzpdd@r.postjobfree.com

Summary

Customer Service Specialist handled customer support issues, inbound calls, and login issues. Outgoing and friendly with strong drive to succeed. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Experience managing a large amounts of inbound calls and sustaining satisfactory relationships with customers.

Skills

People Skills

Customer Service

Computer Skills

Good Work Ethic

Experience

June 2009 - November 2009

NCO Financial Systems - Spring, TX

Customer Service Representative

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Mentored new employees on procedures and policies to maximize team performance.

Training & Education

November 2009 - February 2012

Doubleday Books - Garden City, NY

Cobol Programmer

May 1973

Tufts University Medford, MA

Bachelor of Arts Political Science

May 1977

St Johns University New York, NY

MBA Statistics