Andrea McKinstry

adzpc7@r.postjobfree.com +1-440-***-****

LinkedIn www.linkedin.com/in/andrea-mckinstry-81397174 Facilitating all operational aspects of two small business. Lead and development of teams, recruited and dismissed individuals, directed, trained staff to follow company procedures. Dutifully performed marketing and community involvement to ensure success as well as networking/ outreach functions for increased visibility of said businesses. Highly effective and comfortable working with people at all levels within any organization. Possess a leadership mentality. Communication, organized and paying attention to detail. Integrity, good decision making, knowledge of multiple functions and a desire to achieve goals have fueled the entrepreneurial drive and led to successful positions.

• Supervision (10+ years) • Interpersonal Communication • Budgeting • Financial Management • Customer Service • Operations Management • Portion and Cost Control • Coaching and Mentoring • Multitasking • Business Development • Safety Compliance • Negotiation • Creative Merchandising • Accounts Receivable • Strategic Planning • Research • Purchasing • Sales Experience • Microsoft Office

• Management Experience • Leadership • Retail management • Business management • Recruiting • Sales management • Sales • English • Clerical experience • Microsoft Access • Windows/Excel Lead RESEA Advisor UNITED LABOR AGENCY - Cleveland, OH April 2022-Present

• Organized, time management, customer service and maintaining confidential and accurate records. Coach and advise clients on employment and labor market information in Ohio

• Manage confidential information on claimants and process each individual throughout the RESEA program, averaging at a minimum of 15 clients per week upwards of 40.

• Interview clients, assist with resumes and job searching.

• Team lead for Cuyahoga county, maintain internals working relationships between departments within OMJ CC building

• Source jobs for clients via OMJ.com and O*Net as well as OMJ CC website Retail Store Manager/ Online sales coordinator Women Safe LLC - Chesterland, OH 2021 -2022

• Perform online sales for increasing revenue. CPR Certified

• Oversee volunteer staff and keep staff motivated and on task.

• Merchandise items for resale on sales floor

• Proficient in Clover systems

Owner/Principal California Imports Too December 2015 to September 2020

• Increased sales annually from $75K to $160K in 3 years

• Substantially improved marketing and brand awareness with social media and print media.

• Supervision and delegation of staff duties, recruiting/ training of staff, hiring, firing, reviews. Set, enforced and optimized internal policies and procedures.

• Analyzed market trends, track progress and sales and demands of the market to develop efficient business plan

• Maintained Certificates from the Ohio Dept of Cosmetology

• Oversaw accounts payable, accounts receivable, purchasing and bi- weekly payroll

• Merchandised retail floor for aesthetic purposes.

• Managed efficient cash register operations, including scanning items, processing payments and issuing receipts, input merchandise SKU's

• Assisted customers with exceptional customer service

• Developed employee handbook, implemented practices and procedures for operation Managing Partner/Owner Leroy Country Store May 2010 to November 2019

• Increased annual sales from $175K to over $2.5 Million in 3 years

• Recruited and supervised, enforced and optimized internal policies to maintain efficiency and respond to demands of staff as well as customer base. Coached and lead team

• Oversaw business budget planning and administration, accounting functions, purchasing and bi- weekly payroll to handle financial needs, provided up to date administrative records to monitor operational conditions.

• Provided elite customer service by resolving problems and calmly responding to shifting priorities

• Frequently studied convenience store market to keep abreast of new industry trends

• Promoted business via social media to generate leads and maximize brand identity

• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste

• Set aggressive targets for employees to drive company success and strengthen motivation

• Reduced workflow inconsistencies

• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments increased retention rate of employees.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

• Communicated best practices among on-site and external personnel to align efforts and goals Education Master of Business Administration Lake Erie College -2011 BS in Environmental Science Lake Erie College -2006