LILI CARROLL

adzpbk@r.postjobfree.com

805-***-****

OBJECTIVE

I WANT TO WORKED WITH A GROUP OF PEOPLE WHO WANT TO DO A SERVICE OR SELL PRODUCT AND HELP PEOPLE WITH THEIR ACCOUNTS WITH THEIR BUSINESSES AND FEEL GOOD ABOUT IT

SKILLS

I truly enjoy speaking to people,I like to resolve

issues and help them get what they need.

Collection, reconciliation, statement review

Customer support,Process improvement

Problem solving Data/ order entry

Online chat support Data management

Customer service representative

Top performing customer service representative with over 15 years of experience in progressive roles within a variety of industries. Experienced in diffusing difficult customer service situations, managing administrative tasks, and overseen special projects. Superior, communication and interpersonal skills. In addition to Keen ability to lead others and achieve organizational goals.

Aurora Payments November-2021 to present

Merchant services, representative account management

Receive incoming calls from Business owner and or staff, sales agents, and third-party representative Bank representative, regarding accounts payments, batches, chargebacks, contracts, statements, reconciliation, merchant notifications processing rates, risk issues, and payment industry requirements. Assist customers with some technical support regarding portals and passwords resets account requirements.

Anthem healthcare provider care center May 2017 to May 2018

receive high volume of calls from providers which are doctors’ offices or medical facilities. The call-center advises these providers of claim notes status and decisions made by the adjuster. Also, payment history the call center would also document Claims notes per conversation with provider and possible forward claims back. To adjuster we would also advise the provider of information of dates requirements and health insurance benefits research documentation received an email or mail claim forms to providers.

Populus group December 2016 to May 2017

Assignment Woodland Hills Anthem provider services,

Urban lending solutions, November 2014 to June 2015

Call center representative

Received incoming calls, advise, customers of accounts, notes and decisions, process payments, document management.

*Scheduled appointments for customers, relations manager

* Followed precise guidelines to assist customers in achieving their goals.

Intuit, March 2005 to September 2015

*Directly managed a variety of support and service-related functions, which focused on improving the customer experience and addressing issues related to QuickBooks online and other third-party products

* Assisted in internal projects which were primarily focused on improving customer. Experience and efficiency within the organization

*Worked closely with executive. Staff members maintained a positive work environment and completed comprehensive documentation after each call

*Defined effective strategies and at adding value to the organization in addition to achieving set team objectives.

*Process, salesforce payments, performed weekly trend analysis, and designed policies and procedures, focused on the streamlining of current process and improvement efficiency.

*Assist with special project as needed in addition to providing administrative support to executive staff members.

EDUCATION

HIGH SCHOOL DIPLOMA,THOUSAND OAKS HIGH SCHOOL

RED CROSS,SALVATION ARMY, THOUSAND OAKS FOOD SHARE

Contact this candidate