Rick Bowers

817-***-****

PROFESSIONAL SUMMARY

Over 20+ years of experience as Loss Drafts Specialist/ Pre-Purchase Reviewer/ Compliance Reporting Specialist with sound knowledge of regulatory guidelines and compliance in banking industry.

Extensive experience in Mortgage, Credit Card, Loss Mitigation, Loan Processing, and Risk Analysis.

Proficient in the use and development of various computer programs and applications including Microsoft Excel, Outlook, Word, AS400, SharePoint, Citrix, Oracle, Avaya, LOS, Citi Find, LMP, Encompass, Loan Base, Doc Find, Doc Velocity, Data Verify, BlackKnight, and DTE.

Review in detail post closed loans to ensure all documentations have been received and are accurate according to underwriting and investors guidelines and maintain up to date knowledge of guidelines and requirements of multiple mortgage loan programs.

Ensure clear and complete communication via conditions with lenders. Maintain client files, following all required data security measures and practices, processing of agency request for client information to include daily weekly & monthly report submission for court/hearings are paramount.

Supports the Compliance Reporting Manager with the review of daily data transmission to individual state monitoring agents’ agencies and assists the Compliance Reporting Manager by providing input and representation on key compliance initiatives such as reporting, gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance.

Identify actual and potential system defects in the monitoring systems. Collaborated with key stakeholders to complete more complex credit transactions with direct business impact. Oversaw credit application processes to include credit verification and determine credit limits.

Analyzed credit reports to make sound decisions in credit approvals. Completed OFAC and CIP and complies with all bank regulations per procedures. Cross-Sold Bank products and services such as loans, safe deposit boxes, CD’s, and IRA’s.

Maintained the security and confidentiality of pertinent information and records and performed daily processes to ensure issues are being addressed in a timely and compliant manner. Created written responses and follow-up as needed.

Managed pipeline of 100 plus accounts. Won Top Auditor award by reviewing the most files with the least number of errors in a quarter. Coached and trained colleagues on reviewing and auditing files.

TECHNICAL EXPERIENCE

Software/Databases: Microsoft Excel, MS Outlook, MS Word, SharePoint, Citrix, Oracle,

Hardware: AS400, Avaya

Others: Compliance Reporting Specialist, Reviewer, Credit Officer, Commercial Credit, Card Underwriter, Loss Drafts Specialist

PROFESSIONAL EXPERIENCE

ASSURANT, Springfield, OH Oct 2022 – May 2023

Loss Drafts Specialist (Contractor)

Review claim documents and contractor documents for accuracy, order and review inspection results to ensure repairs are made, determine disbursement eligibility based on processing guidelines, and partnering with the financial institutions to assist their borrowers through the property loss repair process.

40% of time on the phone making outbound calls to homeowners and insurance companies.

Making determination on the application of insurance proceeds.

Thoroughly researching customer’s accounts to determine the correct direction funds should be applied.

Responsible for communicating with various individuals involved in the claims process such as homeowners, adjusters, etc.…, to handle property damage claim requirements.

Efficiently and accurately enter information into company proprietary systems.

AMERI HOME MORTGAGE, WESTERN ALLIANCE BANK, Irving, TX Sep 2020 – Sep 2022

Pre-Purchase Reviewer III

Review in detail post closed loans to ensure all documentations have been received and are accurate according to underwriting and investors guidelines.

Maintain up to date knowledge of guidelines and requirements of multiple mortgage loan programs.

Ensure clear and complete communication via conditions with lenders.

Meet a minimum stress hold of loans reviewed per day with high accuracy.

Ensure file contains all required documentation and meets acceptable Underwriting (DU, LQA and Fraud) (TRID and RESPA) standards and complies with established guidelines.

DRAEGER INC., Coppell, TX Mar 2017 – Jun 2020

Compliance Reporting Specialist

Answer 30 plus calls per day in a phone queue from Probation Officers, Attorneys, Service Technicians, and clients with questions regarding state regulatory guidelines, compliance issues.

Interpretation of data regarding the interlock device that is mandated by the state, county, and local courts to be placed in a person’s vehicle for DWI/DUI cases.

Maintain client files, following all required data security measures and practices, processing of agency request for client information to include daily weekly & monthly report submission for court/hearings are paramount.

Supports the Compliance Reporting Manager with the review of daily data transmission to individual state monitoring agents’ agencies.

Assists the Compliance Reporting Manager by providing input and representation on key compliance initiatives such as reporting, gathering appropriate documentation for court testimony, state/license hearings, and other meetings that require such assistance.

Identify actual and potential system defects in the monitoring systems.

Maintain a cooperative relationship with customers including end users, monitoring agencies, Draeger Authorized Service Provider’s (DASP’s).

The position requires extensive research with other departments in regard to violations and device issues.

Manage and resolve customer complaints.

Provide customers with product and service information.

Update existing customer information.

Identify and escalate priority issues.

Route calls to appropriate resource.

Follow up customer calls where necessary.

Document all call information according to standard operating procedures.

CITI, Irving, TX Jul 2016 – Mar 2017

Credit Officer 2, Commercial Credit Card Underwriter

Performed in-depth financial and risk statement analysis to manage new and existing relationships.

Collaborated with key stakeholders to complete more complex credit transactions with direct business impact.

Oversaw credit application processes to include credit verification and determine credit limits.

Analyzed credit reports to make sound decisions in credit approvals.

SOUTHSIDE BANK, Fort Worth, TX Oct 2015 – Jul 2016

Sr. Mortgage Loan Processor

Prepared and analyzes various level of tax return for W-2 and self-employed borrowers.

Researched businesses registration with the Secretary of State.

Completed OFAC and CIP and complies with all bank regulations per procedures.

Cross-Sold Bank products and services such as loans, safe deposit boxes, CD’s, and IRA’s.

Maintained the security and confidentiality of pertinent information and records.

Issued customer correspondents to include commitment letters, 30-day letters, and re-disclosure, if applicable to meet all regulatory compliance acts.

Reported all fees collected in advance and disperses information to the assigned employee for accounting reconciliation.

Continuously hit turnaround time goals for documentation and maintained great relationship with underwriting and customers.

THINK FINANCE, Fort Worth, TX Dec 2013 – Dec 2015

Compliance Specialist, Legal Department

Monitored, screened, and analyzed complaints regarding regulatory and contractual violations.

Evaluated complaint response documentation for completeness and accuracy.

Performed daily processes to ensure issues are being addressed in a timely and compliant manner.

Performed duties such as log complaints, maintain the complaint database, review, and assist in identifying and tracking complaint-related trends as back up for the company’s clients.

Performed preliminary analysis to classify and escalate complaints as needed.

Created written responses and follow-up as needed.

Provided administrative support to Compliance Operations staff as needed.

CITI BANK, Irving, TX Feb 2007 – Oct 2013

Sr. Mortgage Loan Processor, Retail Division

Managed pipeline of 100 plus accounts.

Won Top Auditor award by reviewing the most files with the least number of errors in a quarter.

Coached and trained colleagues on reviewing and auditing files.

Cut in half turn time for processing by learning the Underwriting guidelines.

Exceeded the monthly goal requirement of 85% by setting personal goals higher than the norm and producing well over 100% overall monthly results score card each month.

Surpassed customer expectations by providing highest level of customer service.

Received acknowledgement letter from the Acting Supreme Court Justice of New York stating how satisfied he and his wife were with my work.

EDUCATION

Bachelor of Arts Degree

University of Texas, Arlington, TX

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