Customer Service Human Resources
Resume:
Lisa Coronado
Experienced
Sheboygan, WI *****
************.****@*****.***
Looking to utilize my skills and knowledge in a field of work with room for growth. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Resident Assistant
THCG/ Apria - Sheboygan County, WI
January 2022 to October 2022
Pass Meds, chart, daily hygiene care, catheter care, cook,clean, make menus, assist with goals, communicate with caseworker & family, schedule medical appts & take clients to them. Do Daily Activities, leisure, art work,etc.
Owner/Operator
D-ROCKS Outerlimb LLC - Whitelaw, WI
April 2007 to October 2021
Scheduling, Recruit & Train new employees
A/R A/P, Inventory
Customer Service, Schedule Events
Bookkeeping, Cleaning, Overlook Business
Manage Apartments
Personal Banker
Guaranty Bank - Sheboygan, WI
July 2013 to September 2015
Open/Close Accounts
Bank/Teller Audits
Count/Verify ATM, Night Drops, The Vault Daily
Open/Secure bank at closing
Recruit & Train New Employees
In Aisle new products
Order Money for the vault
Help customers with any account questions
• Arrange monies received in cash boxes and coin dispensers according to denomination.
• Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
• Carry out special services for customers, such as ordering bank cards and checks.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Compute financial fees, interest, and service charges.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Count, verify, and post armored car deposits.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Identify transaction mistakes when debits and credits do not balance.
• Issue checks to bond owners in settlement of transactions.
• Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
• Monitor bank vaults to ensure cash balances are correct.
• Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
• Order a supply of cash to meet daily needs.
• Perform clerical tasks such as typing, filing, and microfilm photography.
• Prepare and verify cashier's checks.
• Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Quote unit exchange rates, following daily international rate sheets or computer displays.
• Receive and count daily inventories of cash, drafts, and travelers' checks.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Resolve problems or discrepancies concerning customers' accounts.
• Sort and file deposit slips and checks.
property manager
Premier Managment - Brookfield, WI
November 2012 to March 2014
• Act as liaisons between on-site managers or tenants and owners.
• Clean common areas, change light bulbs, and make minor property repairs.
• Confer regularly with community association members to ensure their needs are being met.
• Determine and certify the eligibility of prospective tenants, following government regulations.
• Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
• Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
• Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
• Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
• Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
• Purchase building and maintenance supplies, equipment, or furniture.
• Review rents to ensure that they are in line with rental markets.
• Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
• Recruit & train new employees
Education
Certificate in Human Resources & Human Resource Law Lakeshore Technical College
September 2012 to January 2015
Certificate in Business Management
Lakeshore Technical College
January 2011 to June 2014
General educational development in Optometric Assistant/ Optician Madison Area Technical College
September 2004 to May 2006
High school diploma in General Studies
Sheboygan South High School - Sheboygan, WI
September 1994 to June 1998
Skills
• accounting (10+ years)
• billing (10+ years)
• collections (10+ years)
• CREDIT (Less than 1 year)
• healthcare (5 years)
• Bank Teller (2 years)
• Customer Service (10+ years)
• Debits & Credits
• Banking
• Employee Evaluation (10+ years)
• Multi-line Phone Systems (10+ years)
• Bookkeeping
• Medical Billing
• Property Management
• Office Management
• General Ledger Accounting
• Management
• LIHTC
• Yardi
• Computer literacy
• Account Reconciliation
• Accounts Receivable
• Journal Entries
• Bank Reconciliation
• Human Resources
• Remodeling
• Microsoft Outlook
• Warehouse experience
• Communication skills
• Microsoft Excel
• Computer skills
• Data entry
• Microsoft Word
• Section 8
• Tax experience
• Maintenance
• English
• Payroll
• Interviewing
• Accounts Payable
• Catheter Care
• Pallet jack (4 years)
• Forklift (4 years)
• Pallet jack (4 years)
• Forklift (4 years)
Certifications and Licenses
Driver's License
September 2017 to September 2026
Regular Drivers License
Safe Serve
September 1999 to Present
Certificate to obtain bartending license and knowledge to serve safely. Optometric Assistant/ Optician
September 2004 to Present
Pretest patients, fix eyewear, take measurments, order eyewear, go thru proper eyecare health, contacts, etc., Billing, insurance, appointment setting. FosterCare
May 2018 to Present
I am licensed to foster children in my home.
Property Managment courses
January 2000 to November 2014
I took multiple courses online as well as in person seminars out of state which included Rent Roll, how to manage and market property, learned how to fill out, verify, and file paperwork for income based housing. Learned how to do basic maintenance.
Medication Administration
June 2022
Listed on State Registry to pass Meds legally & safely. Childcare Certification
June 2023 to Present
Certified as Assistant Teacher for childcare.
Assisted Living Certifications
January 2022 to Present
Fire Safety, Prevention & Reporting Resident Abuse,Neglect, Standard Precautions,Medication Administration, CPR/Choking, many other certs
Assessments
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
I have experience in medical billing, as well as medicaid/medicare. I am proficient in microsoft word, excel, email, multi phone line, as well as basic office equipment. I have done collections, A/R, A/P, scheduling, rent delinquency collection & reconciliation, Inspect units, accounting, etc. My field of work has been in customer service, financial institute, and healthcare billing but has done manufacturing as well. I always have worked well with a Diverse group.
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