DERICK ADUNA OSEI

Derickosei** gmail.com 614-***-**** Columbus, OH 43085

Goal-driven students with organizational, analytical and concrete leadership, risk management and critical thinking skills, aS well as excellent customer Service and fraud/compliance experience. Motivational team player and organizer problem-solver, team building and customer service skills. Experience Stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize my potential engagement and performance.

•Excellent Customer Service

•Leadership

•Technician

•Programmable Logic Controller

•Relationship Building and Management

•Complex problem-SOlving

•Adaptability

•Data Analyze

Experience

GardaWorld Security Columbus, OH

Security Guard

G172G23 - Current

Good News Auto Parts And Salvage Columbus, OH

• team Building

•Relationship Building

•training & Development

•Self-Motivated

•Full Professional

•French

•Twi

• Followed established security and Safety procedures and posted orders tO iflClude enforcement of Company rules, policies and regulations

•Addressed problems quickly and reported clear information while working under minimal supervision

• Wrote reports outlining thefts, unauthorized access viOlations or other unusual occurrences to help support later criminal or civil actions

• Protected entrances by scanning individuals and bags via manual checks or x-ray machinery

•Guarded restricted areas to prevent unauthorized entry.

•Analyzed customer account transactions to detect suspicious activity and made decisions on appropriate actions

•Worked cooperatively with the business line to establish procedures for identifying suspicious customer transactions, Specific to money laundering, including the proper methodology for writing SARS'S and reporting to FinCen

• Performed and maintained compliance review of assigned funds, including monitoring of fond accounting data

• Managed projects with large labor, equipment and material budgets

Satellite Solutions I Toledo, OH

Fruud Analyst

0172019 - 05/2020

Education and Training

• Utilized KYC identity information to verify filed claims and close out duplicate claims

• Assisted verification team in onolyzing insurance claims with open cases with reports that are inconclusive with police reports

•Reported suspicious claims that customers have conflicts with the appraisal of the agent and their own appraisal they received, and tracing amounts given to customers

•Reviewed audits to confirm the filing Ann compliance regulations according to state requirements

•Monitored real-time queues and analyzed high-risk transactions front specified points of sale within business portfolio

•Communicated with customers and company personnel, utilizing active listening and interpersonal skills.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

•Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

•trained new hires on products and services, best practices and protocols to reduce process gaps.

Mifflin High School I Columbus

High School Diploma

0672017

University of Toled I Toledo

Associate of Science in Computer Science / Geographic Information Science

Languages

•English

•French

•Twi

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