Customer Service Call Center
Resume:
Rona Micheau
Southfield, MI *****
**********@*****.***
I’m interested in a position for customer service representative in a high volume call center to utilize my high level sales and customer communication because I enjoy helping and working with the public, as I have over 10 years experience in customer service care. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client Experience Specialist
Thriveworks - Remote
November 2021 to Present
I handle high volume of calls upwards of 50-100 incoming calls daily in call center. I convert 40% of perspective leads by scheduling initial appointment with our qualified licensed counselors, and book or cancel appointments for existing clients. I receive bonuses for this position which requires a high-level of organization and follow through due to multiple scripts, reports & screens we use. Also I’m responsible for actively managing a pipeline of hundreds of prospective clients seeking mental health services on a daily basis as well as helping with support issues such as helping client set up their online portals and resetting of passwords.
Customer Service Advisor
Guardian Alarm - Southfield, MI
February 2020 to November 2021
Monitoring and Dispatching on all incoming Alarms for both Commercial and Residential Dispatching To both Police and Fire Departments
Certified Debt Specialist
GRT Financial, Inc - Southfield, MI
January 2013 to February 2020
Responsibilities included outbound cold calls for lead generation to offer leads to subscribe to our programs for discounted products, and inbound calls for helping Consumers get out of their unsecured credit card debt, medical bills and personal loans with enrolling them in our debt mediation program to negotiate with Their Creditors on their behalf with Attorney based program Debt Settlement Program. We had a high volume of calls and I was a high producer for incoming and outgoing and recently bonuses and awards for a number of years.
My accomplishments got me an award for excellence by being a role model to other employees My skills were consistent as I demonstrated dedication and hard work. Customer Service Representative
Cancer Support Service - Dearborn, MI
July 2008 to January 2013
Making out bound calls getting donations to help people who are suffering from cancer with their meds and supplies a lot of rebuttal ing
Home Health Aide
American House Senior Living - Southfield, MI
March 2005 to October 2007
Assist Seniors with everyday living such as passing meds transport to and from meals. Vital signs also light housekeeping
Customer Service Rep
Helm Inc.Inc - Highland Park, MI
June 2003 to February 2005
Handled in coming calls from customers placing orders for owners and service manuals making sure the order numbers match the correct vehicle a lot of data entry and heavy call volume Supervisor
Answering Service Inc. - Soughfield, Mi
September 1997 to April 2000
Call center supervisor afternoon shift handled high call volume from companies and rd's ofc's after hours dispatching calls to the right person also a lot of customer and client complaints and trained new employees when hired
Education
Business Management
Wayne County Community College - Detroit, MI
January 2011 to January 2013
High school diploma in General Studies
Ferndale High School - Ferndale, MI
September 1986 to June 1989
N/A
N/A
Skills
• Sales (5 years)
• Customer Service
• CSR
• Customer Care
• Call Center
• Customer Support
• Medication Administration
• Home Care
• Vital Signs
• Caregiving
Awards
Top Producer
February 2016
Awards giving for highest producer for several months also consistently stayed in the top five producer Through out my 8 years of employment.
Certifications and Licenses
Certified Debt Arbitrator
February 2016 to February 2018
Iapda standards are high and requires expertise so what I'm able to do is provide clients with knowledgeable and quality sevice to our clients. Our clients feel safer and more secure in certified hands.
Additional Information
References Upon Request
Contact this candidate