Customer Service Account Receivable

Lordly Michel

770-***-**** – Land O’Lakes, FL

adzpam@r.postjobfree.com

Summary: I am a solution-focused, success-driven, and team-oriented account receivable professional with excellent written, verbal, and listening skills. I excel in problem-solving and am experienced in managing small and large account receivable portfolios. With a Bachelor of Science in Business and Accounting and experience with rapidly advancing technology, tracking financial records, processing payroll transactions, billing functions, and more- I believe myself to be a true asset, and look forward to bringing my skill set to your company.

EDUCATION

Bachelor of Science in Business and Accounting

University of Phoenix, Sep 2015

WORK EXPERIENCE

Smiths Interconnect Nov 2019 – Present

Sr. Accounts Receivable Specialist

Collaborate with accounting staff and management team members in managing accounts receivable

Record, reconcile, audit, and forecast accounting data

Ensure accuracy and efficiency of operations, processing/monitoring incoming payments

Secure revenue by verifying/posting receipts with a focus on the management of all major/overdue accounts

Posts customer receipts by recording cash, checks, and credit card transactions

Verify the validity of account discrepancies by obtaining/investigating information

Summarize receivables by maintaining invoice accounts, coordinating monthly transfers, and verifying totals

Facilitate swift payment of invoices due by sending bills reminders and contacting outstanding accounts holders

Carry out billing, collection, and reporting activities according to specific deadlines

Review/send out monthly statements and investigate/resolve customer queries

Prepare weekly or as needed A/R Aging Report and updates of major accounts and overdue accounts

Prepares monthly cash receipts forecast and provides management with appropriate tracking and analysis

Establish credit limits for new and existing customers, with periodic review

Prepare bills, invoices, and bank deposits and Maintain an up-to-date billing system

Generate/send out daily sales invoices and cash receipts reports

Perform month-end closing and reporting of Sales and A/R deposits.

Approve and process credit memos/RMAs and document all A/R, C&C processes

Zeppelin System USA Dec 2018 – Jul 2019

Account Receivable & Billing Specialist

Made deposits, collaborated with project managers on new initiatives, and prepared daily cash deposit invoices

Analyzed project details and communicate with project managers to determine the invoicing requirements

Prepared progress and installation invoices from Site Service Reports and expense reports

Performed collections by examining customer payment terms and analyzing past due accounts

Accomplished accounting and organization mission by completing related results as required

Posted customer payments by recording checks and ACH transactions

Protected company value by keeping information confidential

Verified the validity of account discrepancies by obtaining/investigating information from sales, customer service departments, and clients

Preferred Materials May 2018 – Dec 2018

Collection Credit Analyst

Analyzed processes for onboarding new customers, testing and updating existing customer database

Created owner spreadsheet report, established new client accounts, and processed lien waivers as applicable

Processed credit card payment and set up customer ACH payments

Updated new and existing account information

Monitored and managed collection team emails/hotline calls

Kelly Services Feb 2017 – May 2018

Account Receivable-Billing Specialist

Researched/corrected orders charged or transmitted with incorrect data

Maintained knowledge of all special billing requirements

Printed invoices, mail, emails, and faxes to customers

Entered invoices into customer invoicing websites

Verified and posted daily details of business transactions

Authenticated the accuracy of invoice information

Investigated vendor statements, phone calls, and discrepancies

DS Services Sep 2015 – Dec 2016

Billing Support Service Specialist

Reviewed, monitored, researched, and identified the root cause of issues

Prepared various formats of billing using Excel and other resources

Ensured accurate and timely billing to customers

Collaborated with external and internal customers

Resolved issues about billing for special billed accounts offering superior customer service

Researched and identified root causes of recurring billing issues, adjustments, and other issues related to billing from simple to complex

Robert Half May 2014 – Sep 2015

Account Receivable Specialist

Reviewed, monitored, researched, and identify the root cause of billing issues

Responsible for posting and recording customer cash, checks, and credit card payment transactions

Contacted businesses regarding past due invoices

Managed the collection process on multiple delinquent accounts and handled customer complaints

Proactively monitored, audited, tracked, and maintained assigned billing accounts

Gap In Employment-Family Leave/Job Search Nov 2013 – May 2014

Value Services Mar 2007 – Nov 2013

Account Receivable Clerk

Reviewed, monitored, researched, and identify the root cause of billing issues

Responsible for posting and recording customer cash, checks, and credit card payment transactions

Collected for a financial service company in a call center environment

Created and consolidated collection plans for a wide array of defaulted loans

SKILLS

Excel: Pivot Tables, V-Lookups, and Spreadsheets

Microsoft Office Suite

Latitude

Accurint

B-Frame

Q-Fund

Oracle

SAP

Collections: Consumer and Business

Customer Service: Internal/External

Ten Keys Project Management

Team Lead

A/R Transactions

Billing and Collections Calls

Detail Orientated

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