Human Resources Support Specialist
Resume:
**** * **** ****** ***** 915-***-****
Yuma, AZ *5365 E-mail adzp96@r.postjobfree.com
Kristine Quintana
Objective: A challenging position, where my experience, education and accomplishments will contribute to the success of your organization.
Education January 2002-December 2004
University of Texas at El Paso-El Paso, Texas
Bachelor of Interdisciplinary Studies with a minor in Elementary Education.
Degree received December 2004
August 1992-December 2004
El Paso Community College- El Paso, Texas
Liberal Arts
Associates received May 2005
August 1987-May 1991
Eastwood High School-El Paso, Texas
General Studies
Diploma received May 1991
Professional May 2009- Present
Experience United States Border Patrol, Yuma, Arizona
Mission Support Specialist
Yuma Station/ Sector
Maintain keen oversight of all COSS payroll and timekeeper functions for very busy and dynamic Sector. Extremely versed in all facets of COSS/Payroll ensuring accurate submissions and proper coding for OT, LWOP, BPRAPA and other unique COSS codes.
Adept and thorough knowledge of the HRBE system, and the Performance Management Cycle.
Comprehensive knowledge of the concepts, principles, regulations, and policies related to human resources management in DHS sufficient to plan, organize, evaluate and improve HRM services and processes. High level of analytical ability to research, interpret and evaluate information, precedent cases, and statutes and regulations in order to identify issues, recommend actions and reengineer processes. Substantial experience in establishing priorities, identifying facts, organizing pertinent precedents, applying them to current situations, and providing completed staff work in the form of advice, guidance, integrated work plans, documents ready for signature, etc. Demonstrated ability to communicate both orally and in writing in order to direct, explain, guide, and negotiate complicated legal requirements, contentious work situations, complicated concepts, and planned process changes to a wide variety of people with varying technical expertise, background, organizational knowledge, and strongly held points of view, and in such manner to withstand external scrutiny.
Coordinate and perform a wide variety of administrative and management services essential to the operations of the office (including, but not limited to, management and information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment) and serve as an advisor to management on assigned administrative matters. In addition, conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level.I represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.
Collateral Duty Safety Officer (CDSO) certified at the Yuma Station, assist managers, supervisors, and the Safety and Occupational Health
Manager/Regional Risk Manager in implementing the Safety and Occupational Health Program.
Assists supervisors in assuring that all accidents/incidents are investigated and reported in a timely manner.
Is familiar with and maintains a working knowledge of OSHA, DOI, and NPS safety and health standards, regulations, and policies. Maintains a list of technical contacts.
TRAEN Registrar (tracker of CBP personnel and other staff supporting the CBP mission into the TRAEN System)
Comprehensive knowledge of the concepts, principles, regulations, and policies related to human resources management in OHS sufficient to plan, organize, evaluate and improve HRM services and processes.
High level of analytical ability to research, interpret and evaluate information, precedent cases, and statutes and regulations in order to identify issues, recommend actions and reengineer processes.
Substantial experience in establishing priorities, identifying facts,
Organizing pertinent precedents, applying them to current situations, and providing completed staff work in the form of advice, guidance, integrated work plans, documents ready for signature, etc.
Demonstrated ability to communicate both orally and in writing In order to direct, explain, guide, and negotiate complicated legal requirements, contentious work situations, complicated concepts, and planned process changes to a wide variety of people with varying technical expertise, background, organizational knowledge, and strongly held points of view and in such manner to withstand external scrutiny.
Conducts detailed planning to gather and interpret information and data for complex problems, issues, and unusual circumstances.
Determines the most effective and efficient approach to meet customer requirements.
Identifies ways to improve or enhance current services and to ensure that such services meet management’s business objectives.
Assesses situations that are complicated by ambiguous, disputed, conflicting and/or incomplete data, requiring significant reconstruction to isolate issues and/or problems.
Defines Issues or problems in terms that are compatible with appropriate laws, policies, or regulations.
Weighs pertinent facts in formulating a legal and/or factually supportable position.
Performs other duties as assigned
February 2008-February 2009
MANCON, Inc, Yuma, Arizona
Mission Support Specialist
United Stated Border Patrol- Yuma Sector Headquarters
Serves as a staff assistant to a manager in an organization within the Department of Homeland Security, and serves as the principle administrative point for his or her staff. Receives developmental assignments as well as on the job and formal classroom training designed to equip the incumbent with the level of knowledge appropriate for administrative research and analytical duties at a higher grade level (s). In addition, incumbent participates in managing and operating the office.
Provides administrative support to the manager’s office activities, e.g., compiling and preparing information and documentation, and making logistical arrangements for meetings and conferences. Searches for and assembles information from files and documents by the manager and office staff. Receives developmental assignments regarding the conduct of special surveys, program evaluations and management surveys relative to the administration of the office’s procedures and operations.
Participates in special conferences and meetings. Maintains lists of issues/problems concerning functions that are the responsibility of the manager. Follows-up to monitor and report on progress in resolving issues or problems being addressed by subordinate offices. Maintains the calendar for the manager. Schedules appointments and makes all necessary arrangements for travel.
Coordinate and perform a wide variety of administrative and management services essential to the operations of the office (including, but not limited to, management and information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records and files, printing and graphics, mail, travel, and office equipment) and serve as an advisor to management on assigned administrative matters.
Represent the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.
September 2005- June 2007
Yuma School District #1- Yuma, Arizona
Elementary Teacher
Second Grade
Developed and implemented student-centered lessons in all subject areas for a diverse group of second grade students.
Implemented positive classroom management strategies.
Adapted lessons to meet individual needs by reviewing students’ backgrounds and learning needs through Individual Educational Plans (IEP’s) and pre-assessments.
Incorporated cross-curricular components into lessons and units.
Established an active learning environment through positive feedback.
January 2004-September 2005
Ysleta Independent School District-El Paso, Texas
Elementary Substitute Teacher
Assume all responsibilities of regular classroom teacher.
Executing lesson plans for all curriculum areas.
Perform basic administrative duties such as recording attendance.
Provide individual assistance to students, as needed.
Establish and maintain positive relationships with students and teachers fostering an environment of open communication.
Work with children on writing and basic skills.
November 1998-May 2003
Government Employees Credit Union-El Paso, Texas
Teller
Processed various transactions at the teller window including posting withdrawals, loan payments, deposits, etc.
Assisted with writing up and posting depository transactions.
Assisted Teller Supervisors with the balancing of vault and Teller Cash Dispenser.
Completed Cashiers checks, Travelers Checks, and Money Orders.
Posted transactions received through the mail when the workload permitted.
Ran partial bank deposits.
Balanced teller drawer at the end of the day.
Made judgment decisions regarding teller lookouts, warning information, altered items, and stale-dated checks.
Ensured that member’s accounts were credited properly.
Ensured that all cash transactions were performed accurately.
Cross-sold credit union services.
Obtained satisfactory audits.
November 1996-November 1998
Montwood National Bank-El Paso, Texas
Teller
Processed various transactions at the teller window including posting withdrawals, loan payments, deposits, etc.
Assisted with writing up and posting depository transactions.
Assisted Teller Supervisors with the balancing of vault and Teller Cash Dispenser.
Completed Cashiers checks, Travelers Checks, and Money Orders.
Posted transactions received through the mail when the workload permitted.
Balanced teller drawer at the end of the day.
Made judgment decisions regarding teller lookouts, warning information, altered items, and stale-dated checks.
Ensured that customer’s accounts were credited properly.
Ensured that all cash transactions were performed accurately.
May 1995-November 1996
State Farm Insurance-El Paso
Receptionist
Received premium payments.
Handled and reported claims.
Answered phones and questions regarding services and quotes.
Inspected newly insured vehicles and inspected damaged vehicles for claims.
Made check and cash deposits.
References
Assistant Chief Patrol Agent in Charge
Roy Browning
4035 S. Avenue A
Yuma, Arizona 85365
Assistant Chief Patrol Agent in Charge
Luis Cuevas
4035 S. Avenue A
Yuma, Arizona 85365
Patrol Agent in Charge
Kevin Villegas
10888 Avenue 31 E
Wellton, Arizona 85356
Director of Mission Readiness Operations
Vladimir Hernandez
4400 S Espy 281
Edinburg, Texas 78542
Achievements Dean’s List and National Dean’s List from the University of Texas at El Paso
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