WENDY ELIZABETH VALDEZ MARRERO

Port St Lucie, Fl 34953

216-***-****

adzp8w@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

·Courses in Human Resources, Enterprise Planning, Management, Organizational Communication and Accounting.

·Bilingual (Spanish and English)

·Over 20 years of experience in communications, customer service, sales, administration and management

·Energetic and resourceful, self-directed and innovative. Highly effective communication skills include demonstrated ability to satisfy client needs through relationship building.

·Expert working knowledge of Microsoft Office products (Excel, Word, Power Point)

·Experienced broadcaster, television announcer and master of ceremony

·Organized, committed, skilled, resourceful and energetic professional with a reputation for excellence

EDUCATION

QuickBooks Certificate (2022)

Udemy

Master of Science in Management (2015-2016)

Keiser University, Florida

Professional certificate in Codification and Billing of medical plans (2013-2014)

Sagrado Corazon University of Puerto Rico

Bachelor of Arts in Communications and Public Relations (1999-2006)

Autonomous University of Dominican Republic

Certificate in Communications and Public Relations (2004)

National School of Broadcasting in Dominican Republic

Microsoft Certificate (1997)

Gecomse Computer Institute, Dominican Republic

QUALIFICATIONS

The Center for families and children (El Barrio) 2018

Cleveland, OH

• National Retail Federation Certification in Customer Service & Sales

• HIPAA Privacy & Security Certification

• Customer Service Training Completion Certification

• National Council De La Raza Bank Teller Certification

• Service Skill Call Center Representative Certification

• First Federal Lakewood Adult Basic Financial Literacy Certificate

• Destination Cleveland Guest and Ambassador Services

• CVS Cash Handling Certified

PROFESSIONAL EXPERIENCE

Credit Repair Specialist, March 2022- To Present

Wenvalma Multiservices (Sunrise, FL)

·Analyze tri-merge credit reports and then prepare credit repair assessments.

·Review credit repair assessment in person and by phone with clients.

·Upload client information into the credit portal.

·Strategize dispute process and communicate with Credit Repair Specialist about the strategies and letters that need to be written and mailed for each client.

·Understanding government agencies involved in consumer rights

·Staying aware of the State’s credit repair laws and bond requirements for credit repair organizations and debt collectors.

Credit Repair Specialist, Dic 2020-Feb 2022

UCES/UWE (West Palm Beach, FL)

·Analyze tri-merge credit reports and then prepare credit repair assessments.

·Review credit repair assessment in person and by phone with clients.

·Upload client information into the credit portal.

·Strategize dispute process and communicate with Credit Repair Specialist about the strategies and letters that need to be written and mailed for each client.

·Understanding government agencies involved in consumer rights

·Staying aware of the State’s credit repair laws and bond requirements for credit repair organizations and debt collectors.

FL Associate I, May 2020-Feb2021

Amazon.com Services LLC (West Palm Beach, FL)

·Pick/receive packages

·Stow packages

Case Manager, 2018-2020

Maximus (Cleveland, Ohio)

·Conduct group, and individual presentations.

·Meets with participants to identify barriers to employment and develop strategies to manage these issues; maintains complete, accurate and timely case notes and related records in manual and or electronic systems, outreach to referrals who fail to show for appointments, create update and ensure completion of plans according to contract deadlines, and attends scheduled supervision meetings to discuss participants progress.

·Manage monthly follow up contacts with participants.

·Translation to ensure all the services are provided to Spanish speaking participants. Act as a resource and guide.

·Work closely with work site’s supervisors and county staff.

·Meet all county deadlines and standards

Self Employed, 2010- 2017

Daycare (Cleveland, Ohio/Guaynabo, Puerto Rico)

·Provided quality care to newborn to school age children

·CPR Trained

·Created menus for the week feedings

·Accompanied clients to medical appointments

·Inventory

·Redirected behaviors

·Administered medication, monitored and documented symptoms

Administrative Manager, 2009 – 2010

Doña Suja Pharmacy (Santo Domingo, Dominican Republic)

·Established work schedules, assignments and training for 10 staff members, according to workload, space and equipment availability

·Collaborated with pharmacist and 8 pharmaceutical suppliers to order medical supplies and prescriptions, maintaining stock and proper storage protocol

·Accounts payable to pharmaceutical and medical suppliers within determined time frames

·Managed payroll, provided customer service and promoted product sales

·Organized store promotions, marketed business through television announcements, newspaper advertisements and other media

·Provided prepaid cell phone services to customers

Customer Service Representative, 2006 – 2008

Dominican Popular Bank (Santo Domingo, Dominican Republic)

·Provided customer service to an average of 50 clients daily about loan products, online services, interest rates and other banking services

·Processed transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits

·Kept computerized records of customer interactions and transactions, including inquiries, complaints and comments

·Resolved customer issues such as exchanges, refunds, bill adjustments and quality of service

·Completed contract forms, address changes and other data processing

·Client referrals to online banking, client tutorials, loan and credit applications, ATM assistance

Sales Associate, 2004 – 2006

De la Rosa Jewelry Store (Santo Domingo, Dominican Republic)

·In store and catalog sales of silver, gold, precious metals, stones and other high end fashion merchandise

·Assisted customers by responding to inquiries, providing excellent service and quality of goods

·Arranged displays and polished merchandize to showcase quality and promote maximum sales

·Monitored sales activities, placed special orders and reconciled cash receipts

Funeral Department Administrator (SEFO), 2003 – 2004

Simi Health Insurance (Santo Domingo, Dominican Republic)

·Consulted with families of the deceased to organize funeral services, burials and cremations

·Sale of funeral services, products and merchandise to clients; received and processed contracts and payments

·Directed and supervised embalmers, funeral attendants and death certificate clerks

·Paid appropriate vendors and filed all pertinent records Assisted in the caring for families and training personnel on the handling of difficult situations

Contact this candidate