Human Resources Customer Service

*** ******* ****** #** • NEW YORK, NY *****

PHONE 646-***-**** • E-MAIL adzp8s@r.postjobfree.com

NINOSKA URIBE

EMPLOYMENT

June 2007- Present Hospital for Special Surgery New York, NY

Patient Access Specialist II

Responsibilities include direct patient contact, telephone communications, responding to the needs and request of patients and physicians. Patient Registration in private and clinic areas check in and schedule future appointments. Place physician orders for exams in several departments. Pre-register patients ensuring all demographic information correct and up to date to ensure the highest quality service. Cover varies areas within the hospital’s facilities, always adapting to my surroundings in order to maintain a well organized and functional department.

November 2002- June 2007 Royal Health Care New York, NY

Telemarketing Enrollment and Eligibility Specialist

Schedule home visits and send letters in order, to retain missing required documentation for pending Family Health Plus and Child Health Plus applications. Conduct outreach quality assurance calls to Medicaid Managed Care and Family Health Plus members regarding their annual recertification process. Accurately and efficiently document details of all inbound and outbound calls into database. Research status’s FHP and CHP applications submitted to Human Resources Administration. Screen and verify eligibility of potential applicants. Review and complete applications before final submission to the Human Resources Administration in a timely manner. Conduct enrollment verification calls with Medicare Advantage newly enrolled members.

December 2000- August 2002 Ryan Network New York, NY

Marketing Outreach Representative

Educated consumers at various locations on Medicaid Managed Care, Family Health Plus and Child Health Plus. Established relationships with health care facility personnel for promoting purposes. Efficiently enrolled new members into health plan and recertified existing members. Assessed and screened team applications before final submission to Enrollment Department.

SKILLS

Epic Systems, Customer Service, Data Entry,Interpersonal Communication, Typing, Teamwork, Electronic Medical Record (EMR), fluent in English and Spanish

QUALIFICATIONS

Highly experienced Patient Access Specialist with excellent communication skills, who has had success and enjoyed working with people in diversified environments. A team player with solid leadership skills who works effectively in stress/high pressure situations and is able to analyze and resolve challenges with flexibility.

Contact this candidate