Stephen Boyce

Lubbock, TX *****

adzp8n@r.postjobfree.com

+1-806-***-****

Authorized to work in the US for any employer

Work Experience

Landscaper

Jay Boyce Lawn Service - Lubbock, TX

**** ** *resent

High experience base in landscape and groundskeeping work Excellent familiarity with a variety of tree and plant types Strong expertise in operating small and large hand and motorized garden and landscaping tools Superior ability to work in a variety of extreme outdoor temperatures Exceptional ability to lift objects weighing up to 200 pounds Good prioritizing and organizing skills

Sound communication and interpersonal skills

Plants new flowers, trees, grass, hedges, and bushes. Maintains gardens and lawns, including mowing, trimming, pruning, raking, and weeding. Waters plants and lawns and adds fertilizer as needed. Installs outdoor lighting and sprinkler systems.

Owner/Operator

Stephen Boyce Landscaping - Lubbock, TX

January 1998 to Present

Owner/Operator

Full service lawn, landscape design and maintenance. Material Handler

FedEx Express - Lubbock, TX

April 2022 to June 2022

Provides safe and efficient operation of equipment used for the movement of packages/documents/ heavyweight, dangerous goods and ULDs. Assists in the buildup/breakdown of pallets containing heavyweight freight.

Operates forklifts, pallet jacks, and other machinery to move items, or signals machine operators to move materials onto and off aircraft, trucks, ships, and loading docks. Keeps inventory, loading areas, and machinery clean. Open containers, sort, and catalog materials. Learns and adheres to workplace safety regulations.

Sales Representative

Ken Garff Dodge, Jeep, Chrysler - Salt Lake City, UT February 2010 to July 2013

• Exemplary communication skills to include written, verbal and presentation skills

• Excellent oral, written, and interpersonal communication skills necessary

• Thirty years related inside/outside sales experience or training; or the equivalent combination of education and experience

• Prior telesales or outbound sales experience

• Analytical and sales skills

• Achieving goals, while delivering a gratifying customer experience Created and maintained excellent relationships with customers. Maintained a daily working knowledge of used car inventory. Worked effectively with Sales Managers to ensure individual and department sales goals are met. Worked with customers through each and every step of the sales process. Customer Service Representative

West Teleservices - Lubbock, TX

October 1999 to August 2000

Outbound Call Center direct sales

Effectively exceeded sales goals by presenting company products and services to current and potential clients. Developed and maintained sales material and current product knowledge. Up selling to customers and increasing margins and brand loyalty.

• Set up client appointments

• Performed customer service surveys

• Answered general questions

• Assisted customers with a warm and professional attitude

• Provided policy and service information

• Handled online orders and credit transactions

Meet and exceed daily activity expectations (calls, demos, emails, total contacts) Generate revenue via various campaigns to obtain monthly sales quota Provide feedback and techniques to Direct Sales Supervisor to help improve performance Manage Salesforce and productivity tools efficiently (i.e. Updating each opportunity record, setting follow ups and updating stages, obtaining references, efficiently managing pipelines etc.) Prospect, build,and manage referral pipeline via various strategies Resolve escalated sales related customer service issues Using established procedures performs assigned tasks. Work is somewhat routine and instructions are usually detailed. Some evaluation, originality or ingenuity is required Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, up sell, and retention (70%)

Initiate and obtain sales through lead lists while meeting productivity metrics Customer Service Representative

JH Design Group - Los Angeles County, California

April 1992 to October 1994

CSR outbound sales and service for products produced and licensed by all four major league properties NFL, NBA, MLB, NHL, Warner Brothers, and Disney.

Responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers.

Customer service, good communication, marketing expertise and leadership ability are among the skills required for this position.

You also have to be a good listener. Effective communication is vital, as you will be coordinating with supervisors, co-workers, customers, delivery agents and others. In addition to face-to-face conversations, you will use the telephone, email and other methods of communication.

You have to be able to work independently and know how to use the necessary information technology. The position requires an extroverted, confident personality who likes people and enjoys working with them.

You need to be a natural at developing professional relationships. Other qualities mentioned in job descriptions include being observant and persuasive. Your job as a sales representative in the textile industry is to get retail or wholesale buyers to purchase your company's garments and accessories.

This involves contacting and meeting with potential buyers, providing hospitality for them and organizing events such as fashion shows.

A significant amount of travel, including international trips, is required. The job entails identifying and targeting prospective customers and answering their questions about products, prices, credit terms and other matters.

You'll recommend products to customers based on their needs and interests, demonstrate and explain products, and provide samples and catalogs.

You may negotiate contracts, credit terms and warranties, and provide support to customers after the sale.

You'll be called on to negotiate contracts, quote prices, arrange deliveries, monitor the textile market and keep up with the latest products.

Other duties include checking supplies, placing orders, creating product displays and working with retailers to improve product placement.

Administrative tasks include preparing sales budgets, keeping records and filing expense account forms. You'll be called on to research and identify potential customers and compare the company's products with those of other firms and draft written proposals for customers. Expect to coordinate sales with marketing, management, accounting, logistics, technical services and other company departments; plan sales strategies; write reports to management; and attend trade shows and conventions.

• Managed customer accounts

• Greeted customers

• Conducted customer service surveys

• Handled reservations

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

• Inventoried spreadsheets

• Responsible for troubleshooting applications

Education

Some College in Clinical Psychology

Salt Lake Community College - Salt Lake City, UT

May 2010 to July 2013

Some college in Chemistry

Texas Tech University - Lubbock, TX

January 1990 to May 1992

Skills

• Direct sales (10+ years)

• Telemarketing (10+ years)

• Outbound Sales (10+ years)

• Cold Calling (10+ years)

• Lawn Care (10+ years)

• Landscape Maintenance (10+ years)

• Inside Sales (10+ years)

• Commercial driving

• Mowing (10+ years)

• Sales Management

• B2B Sales

• Outside Sales

• Horticulture

• Business Development

• Customer service (10+ years)

• Driving

• Tree Trimming

• Research

• Salesforce

• Recruiting

• Account Management

• Sales Support

• Management

• Pricing

• Customer Relationship Management

• Courier delivery (10+ years)

• Laboratory experience

• Presentation Skills

• Strategic Planning

• Quality Assurance

• Profit & Loss

• Negotiation

• Writing skills

• Forklift

• Warehouse experience

• Box truck

• Mechanical knowledge

• Groundskeeping

• Irrigation

• Construction

• Hardscape

• Gardening

• Landscaping

• Hand tools

• Power tools

• Snow plowing

Certifications and Licenses

Texas Agricultural Commercial Pesticides Applicators License 1998 to 2002

Commercial applicator: operates a business or is employed by a business that applies restricted-use or state-limited-use pesticides to the property of another person for hire or compensation. Texas Driver's License Class C

July 1985 to July 2025

Class C. Authorizes an individual to drive: Single vehicle or combination of vehicles that are not included in Class A or B. Single vehicle with a GVWR of less than 26,001 pounds towing a farm trailer with a GVWR that does not exceed 20,000 pounds. Designed to transport 23 or less passengers including the driver.Sep 25, 2020

Texas Non-commercial Applicators License Lawn and. Ornamental Pest Control 2001 to 2006

Pesticide Commercial/Noncommercial Applicator License The Texas Department of Agriculture (TDA) licenses pesticide applicators who use restricted-use and state-limited-use pesticides and regulated herbicides. Noncommercial applicator: is required to be licensed, but does not qualify as a commercial applicator. Each motor vehicle used by any applicator business that makes applications in the subcategory landscape maintenance of the lawn and ornamental pest control license use category, category 3(A) will prominently affix an applicator business vehicle identification decal issued and provided by the department on each motor vehicle used by an employee of the applicator business. Decals can be picked up at any TDA regional office

Recertification Requirements

Licensed commercial, noncommercial and NCPS applicators are required to recertify every year by obtaining five continuing education credits; with one credit each from two of the following categories: laws and regulations, integrated pest management or drift minimization. Record Keeping

Commercial, noncommercial and NCPS applicators shall maintain records of all pesticide applications for a period of two years.

Information Required:

1. Date and time of application

2. Person for whom application was made

3. Location of land

4. Product name

5. EPA registration number

6. Rate of product per unit

7. Total volume applied per unit

8. Pest treated

9. Site treated

10. Total acres or volume of acre treated (e.g. acre, square feet, number of head) 11. Wind direction and velocity and air temperature 12. FAA "N" number of aerial equipment; ID number of other application equipment 13. Applicator name and license number and/or person making the application Assessments

Automotive maintenance — Proficient

February 2022

Knowledge of vehicles, vehicle maintenance, and repairs Full results: Proficient

Delivery driver — Proficient

February 2022

Interpreting instructions or signs and solving problems Full results: Proficient

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Mechanical knowledge — Proficient

February 2022

Understanding and applying mechanical concepts and processes Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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