Customer Service Data Entry
Resume:
Marcus Williams
Customer Support and Web Developer
Florence, AL 35630
**************.*********@*****.***
I have six years of experience in Customer Service and Operations Support combined. My career and educational endeavors have given me the ability to manage time, growth in my analytical and interpersonal skills. This is due to the broad range of experience I have in multiple fields spanning Full Stack Development training, Trades and as an Administrative Specialist. My work experience includes front facing occupations as well as working in a remote environment. Both environments require utilization of various technologies, such as Zoom, Slack and other software platforms. I have also improved my data entry skills and have a willingness to learn new technological systems. As a Full Stack Developer ( Web design) I have also been able to enhance my troubleshooting skills. Additionally I am proficient in MS Office computer applications, including Word, PowerPoint and Excel. I have over seven years of experience in using a laptop or desktop computer and multiple applications effectively with a dual monitor setup. This use includes experience using internet-based browsers such as Chrome, Firefox, Explorer and Safari.
Authorized to work in the US for any employer
Work Experience
Web Designer/Programmer Intern
Genesis Development West Inc. - Scottsdale, AZ
October 2021 to Present
Responsibilities include:
• Web Development
• Client Requirements
Customer Service Representative/Operations Support Genesis Development West - Scottsdale, AZ
June 2015 to Present
Responsible for Customer Service, Order Fulfillment and all necessary support functions.
• Inbound and outbound calls to organize appointments, based on the customers specifications.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve a given customers problems.
• Data entry to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Library Assistant ( Customer Service )
NORTHLAND PIONEER COLLEGE - Holbrook, AZ
2018 to 2019
Responsible for Customer Service, Order Fulfillment and all necessary support functions. COVID caused the campus to close but while working in this position my responsibilities included:
• Provide customer service by assisting with library events, testing sessions and scheduled reading.
• Provide service to customers to make card registrations, cataloging borrowed items, paying of fees, reserving materials, discharging materials, research assistance, reader advisory.
• Organize and shelving of materials maintaining an orderly appearance of the library to provide service to the public.
• Inspecting the condition of books before and after check-out to ascertain any damage on behalf of the customer. Documenting and organizing the repair of damaged books.
• Assisting customers with internet access and ensuring their technical needs are met.
• Operate Windows PC.
• Cataloging audio-visual material and other mediums.
• Settling any disruptions or disturbances in the library. Education
Certification in Fullstack Web Developer
Kingsland University - Atlanta, GA
Certification NCCER Levels 1,2,3,4 in Welding
Northland Pioneer College - Holbrook, AZ
High School Diploma
Arizona Virtual Academy/ Insight Virtual Academy - Glendale, AZ Skills
• Organizational skills
• Web Design (1 year)
• CSS (1 year)
• HTML5 (1 year)
• Responsive Web Design (1 year)
• Bootstrap
• Android
• GitHub (1 year)
• JavaScript (1 year)
• Node.js
• JSON
• APIs
• Slack
• Zoom Platform (1 year)
• MongoDB
• React
Links
https://www.linkedin.com/in/marcus-williams-531258243/ Certifications and Licenses
OSHA 10
Present
Welding Certification NCCER Levels 1,2,3,4,
Present
Assessments
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Basic computer skills — Highly Proficient
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Basic computer skills — Highly Proficient
December 2022
Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient
Administrative assistant/receptionist — Proficient January 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
June 2022
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
January 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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