Marcus Williams

Customer Support and Web Developer

Florence, AL 35630

adzp7q@r.postjobfree.com

+1-928-***-****

I have six years of experience in Customer Service and Operations Support combined. My career and educational endeavors have given me the ability to manage time, growth in my analytical and interpersonal skills. This is due to the broad range of experience I have in multiple fields spanning Full Stack Development training, Trades and as an Administrative Specialist. My work experience includes front facing occupations as well as working in a remote environment. Both environments require utilization of various technologies, such as Zoom, Slack and other software platforms. I have also improved my data entry skills and have a willingness to learn new technological systems. As a Full Stack Developer ( Web design) I have also been able to enhance my troubleshooting skills. Additionally I am proficient in MS Office computer applications, including Word, PowerPoint and Excel. I have over seven years of experience in using a laptop or desktop computer and multiple applications effectively with a dual monitor setup. This use includes experience using internet-based browsers such as Chrome, Firefox, Explorer and Safari.

Authorized to work in the US for any employer

Work Experience

Web Designer/Programmer Intern

Genesis Development West Inc. - Scottsdale, AZ

October 2021 to Present

Responsibilities include:

• Web Development

• Client Requirements

Customer Service Representative/Operations Support Genesis Development West - Scottsdale, AZ

June 2015 to Present

Responsible for Customer Service, Order Fulfillment and all necessary support functions.

• Inbound and outbound calls to organize appointments, based on the customers specifications.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve a given customers problems.

• Data entry to keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Library Assistant ( Customer Service )

NORTHLAND PIONEER COLLEGE - Holbrook, AZ

2018 to 2019

Responsible for Customer Service, Order Fulfillment and all necessary support functions. COVID caused the campus to close but while working in this position my responsibilities included:

• Provide customer service by assisting with library events, testing sessions and scheduled reading.

• Provide service to customers to make card registrations, cataloging borrowed items, paying of fees, reserving materials, discharging materials, research assistance, reader advisory.

• Organize and shelving of materials maintaining an orderly appearance of the library to provide service to the public.

• Inspecting the condition of books before and after check-out to ascertain any damage on behalf of the customer. Documenting and organizing the repair of damaged books.

• Assisting customers with internet access and ensuring their technical needs are met.

• Operate Windows PC.

• Cataloging audio-visual material and other mediums.

• Settling any disruptions or disturbances in the library. Education

Certification in Fullstack Web Developer

Kingsland University - Atlanta, GA

Certification NCCER Levels 1,2,3,4 in Welding

Northland Pioneer College - Holbrook, AZ

High School Diploma

Arizona Virtual Academy/ Insight Virtual Academy - Glendale, AZ Skills

• Organizational skills

• Web Design (1 year)

• CSS (1 year)

• HTML5 (1 year)

• Responsive Web Design (1 year)

• Bootstrap

• Android

• GitHub (1 year)

• JavaScript (1 year)

• Node.js

• JSON

• APIs

• Slack

• Zoom Platform (1 year)

• MongoDB

• React

Links

https://www.linkedin.com/in/marcus-williams-531258243/ Certifications and Licenses

OSHA 10

Present

Welding Certification NCCER Levels 1,2,3,4,

Present

Assessments

Customer service — Proficient

June 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

July 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

August 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Attention to detail — Proficient

August 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Basic computer skills — Highly Proficient

December 2022

Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient

Basic computer skills — Highly Proficient

December 2022

Performing basic computer operations and troubleshooting common problems Full results: Highly Proficient

Administrative assistant/receptionist — Proficient January 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

January 2023

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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