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Customer Service Business Development

Location:
Palm Coast, FL
Posted:
September 15, 2023

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Resume:

Kimberly S Narvaez

719-***-****

adzp74@r.postjobfree.com

Objective

Obtain an active role in the field of sales & marketing while implementing strategic planning to capture and retain business. Capitalize on incorporating conceptual and needs based selling skills. Leverage my current relationships and develop new partnerships to invest in the services that I promote while upholding integrity and professionalism.

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Marketing & Sales, Business Development, Customer Service, Public Service, Educating and Presenting

Experience

Director of Business Development-Katana Safety

5/2023- Current

●Obtain new business with SAS Technology Based Safety Platorm

●Attend Conferences & Trade Shows

●Perform virtual technology demonstrations

●Work through sales cycle with customers, including demo, pricing proposal & negotiations

●Target Customers: Home Care, Home Health, Hospice & Hospitals

Healthcare Specialist A Place for Mom

8/2017- 5/2023

●Partner Relations

●Meet and Exceed quota of family moves to communities& home care.

●Communicate with partners to progress sales

●High volume daily outreach.

●Fast pace move in conversions.

●Top Performers Trip- 2020, 2021, 2022

Director of Sales and Marketing- MBK Senior Living – Palisades at Broadmoor Park

3/2016- 7/2017

●Increased census from 79% to 95% in a highly competitive market

●Leveraged my current relationships and developed new partnerships to increase professional referrals

●Developed a quarterly strategic marketing plan to enhance visibility, growth and overall awareness of the community.

●Maintained a high level of occupancy and average daily census in a very fluid environment.

Sales and Marketing Director- Bonaventure Senior Living

8/2015-3/2016

●Increased census to %100 in a three month time frame

●Served in an upper management position within the community supervising staff.

●Created and executed marketing and outreach plans to increase census.

●Serve as a Resident Service Manager to assure satisfaction with current residents

●Educate the community our services and continuum of care.

Activities Director- Bonaventure Senior Community

2/2015-7/2015

●Strategize with Executive Director and Marketing Personnel to optimize census

●Plan and organize activities for residents within IL, AL & MC segments based on needs

●Collaborate with staff while creating a Team Environment

●Build and maintain strong relationships within the medical community

●Develop and nurture relationships with potential residents and family members

●Attend networking functions, community events and public relations engagements

Account Sales Manager/Owner – N2 Medical Solutions

2012- Current

●Inception of independent Distributorship of Medical Products including transdermal compounding, orthopedic soft goods, pain management electrotherapy

●Established rapport with specialty physicians and mid-level providers and medical staff to promote products and acquire sales

●Formal business presentations and in-services

●Penetrated and captured market share

●Recruited 5 sales partners in several States

●Generated over $500K in Net Sales over 2 years

Fundraising/Sales Manager – 360 Fundraising

3/2012- 12/2013

●Generated New Business throughout the El Paso County School districts

●Increased year over year sales by 150%

●Increased territory sales from $250K to $500K

●Fulfilled and exceeded schools goals and sales expectations

●Negotiated and implemented NEW contracts with school official and group leaders

●Performed small and large group formal presentations

●Organized and carried out multifaceted fundraising events

Patient Customer Service Representative- Orthopedic Rehab Associates

7/2011-3/2012

●Scheduled and managed appointments for over 200 existing and new patients

●Communicated with physicians and clinics regarding patient referrals

●Handled patient customer service issues in the clinics effectively

●Submitted paperwork for billing insurance companies

Gym and Learn Coordinator- Extreme Indoor Sports

8/2010- 8/2011

●Developed a fitness based preschool program for over 100 children

●Ordered all supplies for the classroom and program

●Marketed a startup program within the surrounding communities

●Managed staff scheduling and interacted with the classes

Substitute Teacher – Oldham county schools

8/2009-5/2010

●Filled the role of the classroom teacher in his or her absence

●Maintained proper documentation for the district

●Upheld structured core curriculum

●Created an inviting and stimulating environment for students

Parent and Family Educator- Southern Illinois University

8/2000-5/2008

●Worked with a team to develop a grant based multi-faceted early childhood and family education program.

●Marketed and negotiated terms with 12 school districts to implement the program in the districts

●Developed and presented community and family workshops

●Education Extender in Pre-Kindergarten classes

●Worked with families in their homes administering child development screenings as well as development lessons for the entire family

●Set specific and incremental goals with families to reach the next level in literacy and independence

●Consistently exceeded enrollment goals to increase state funding

Education

Southwest Baptist University B.A. 1994

Elementary Education/ Early Childhood

Major Events Chairperson

Welcome Week Co Director

Outstanding Sophomore of the Year

SOUTHERN ILLINOIS UNIVERSITY M.A. CURRICULUM &INSTRUCTION / INCOMPLETE

Volunteer

Red Cross Blood Drive Coordinator

Kiwanis Community Service Award 2005

Parent Teacher Associations Volunteer -Current

Gentiva Hospice Volunteer- Current

Alzheimer’s Association Walk to End Alzheimer’s Planning Committee- Current

2015 Caregivers Pampering Day Planning Committee Member

American Heart Association Go Red For Women Steering Committee- Current



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