Customer Service Sales Manager
Resume:
HILLARY SILVERS: Cincinnati/Kentucky/Dayton market **************@*****.***
Education
The Art Institute/UC – Cincinnati, OH June 2015 Bachelor of Science in Marketing & Business Management: Magna Cum Laude – 3.8 GPA
The Fashion Institute of Design & Merchandising (FIDM) – Los Angeles, CA June 2013
Associate of Arts in Apparel Industry Management: Magna Cum Laude – 3.9 GPA
Experience
Nordstrom – Cincinnati, OH (September 2022-current)
Sales Manager – Kidswear, Women’s, Handbags
Onboard, teach, and train employees to achieve goals and deliver outstanding customer service through digital selling, new client development, and product launches
Lead by example in a commission-based environment on sales goals; MTD & YTD goals, business acumen, brand performance, and sales gross profit
Achieve YTD sales results by growing the kidswear sport division by 13.2% for Nike, 83.4% for Sketchers and 9.5% for See Kai Run
Assist clients on product knowledge needs through new product development, presentations, demonstrations, business development, and marketing initiatives
Build business plans for each employee; ensuring they are tracking on individual performance, store, region, and company
Deliver sales performance goals, department and brand KPI’s, financial targets, retail/marketing objections and initiatives
FIDM – Los Angeles, CA (November 2021 – September 2022)
Admissions Advisor – Creative Marketing & Business
Recruited, educated, and assessed students through the application process, FIDM’s 25 distinct degree programs and educational planning
Ensured students received academic advising, personal counseling, and career mentorship through advisory relationships
Performed tasks through digital CRM tools and cloud technology (Salesforce) to analyze and leverage the recruitment process
Managed B2B sales activities with vendors for FIDM’s open house, tours, fashion shows, film festivals and alumni events
Nordstrom – Durham, NC (January 2021 - November 2021)
Sales Manager – Women’s & Beauty
Served as a leader on customer needs/expectations, built trusted relationships through world-class customer service, suggestive selling, digital styling and field training
Achieved department manager of the quarter and maintained selling $400K in YTD sales for the store
Built and maintained strong vendor relationships to maximize business results and execute in-store events and launch success
Launched a new beauty brand within Nordstrom and grew the business to a $100k territory
Salesforce – Chicago, IL (April 2020 - September 2020)
Sales Development Representative – Retail Strategy
Generated new business through the Salesforce pipeline and cold called 65 leads per day and worked 90 leads per day (pre/post evaluation calls)
Built a territory of clients through business development, marketing initiatives, and networking
Partnered closely with Account Executives to help move along qualified pipeline through the sales cycle and close sales deals
Engaged with leads, answered service questions, owned the Salesforce business and set meetings for Account Executives
Claire’s HQ – Hoffman Estates, IL (December 2019 - April 2020)
PR, Events & Producer – Claire’s + Icing Retail
Worked to generate media coverage, pitching different stories and campaigns to key media and social teams
Developed the PR & Events calendar, managed the PR budget, and secured campaign locations for seasonal haircare shoots
Managed the operations of Claire’s and Icing influencer marketing campaigns and secured influencer talent for retail stores
Global Associate Buyer, Retail Stores - (April 2019 - December 2019)
Global vendor communication on haircare products, samples, designs and tracked shipments/deliveries
Identified and analyzed sales trends globally; planned purchase and delivery schedules for consistent merchandise flow
Account management experience; forecasting, providing product expertise, addressing challenges, and working with international vendors
Collaborated with brand teams on marketing initiatives, signage, promotions and global presentation, PR/social campaigns to ensure optimization on brand strategy
Creative Financial Staffing (CFS) – Chicago, IL (November 2018 - April 2019)
Executive Recruiter – Business & Finance
Sourced and screened qualified candidates for the full life cycle of the recruiting process
Coordinated and managed candidates throughout the interview process and negotiated offers
Established talk tracks and checklists for all clients during the recruitment process
Nordstrom Department Sales Manager – Cincinnati, OH/Chicago, IL (May 2014 – November 2018)
Experienced manager with demonstrated history of working in the retail industry and many levels of the Nordstrom pyramid. Skilled in customer service, execution of business acumen, commissioned sales environment, digital styling, presentations skills, peer mentorship, inventory management, merchandising, and exceeding metrics of $500K in YTD sales (Pacesetter status at Nordstrom).
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