Lawrence Pope

Missouri City, TX *****

adzp42@r.postjobfree.com

+1-346-***-****

Assistant manager and Client Support Specialist committed to excellent customer service with 8 years of experience in the restaurant and mortgage industry. Self-motivated and organized team player and skilled communicator. Stellar staff recruiter and mentor. Hired, trained, and led a team of 15 team members and shift leaders associates who produced impressive sales numbers and strengthened brand loyalty. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Assistant Manager

Jersey Mike's - Missouri City, TX

February 2014 to January 2022

• Managed at the top revenue earning stores in two Franchises in Michigan and Texas.

• Tracking inventory and ordering all needed supplies in accordance with the store budget with inventory tracking, organizing work schedules based on labor cost and store needs for stores with 60k-80k monthly sales.

• Minimized loss and misuse of equipment through proper supervision and training.

• Responsible for opening/closing stores and setting up for daily operation, including proving and baking the day’s bread.

• Scheduled and directed staff in daily assignments to ensure maximum productivity.

• Ensure catering orders were treated with high priority and executed with quality and accuracy.

• Attending quarterly meetings to ensure we are operating at best quality and on pace or ahead of industry standards

Verification Specialist

Uwm united wholesale mortgage - Pontiac, MI

March 2019 to July 2020

• Bridged communication between mortgage brokers, loan officers and underwriters

• Review of property, flood and employment documentation

• Handled escalated files with a daily queue of 2000-10,000 loans with minimum daily quota of 25 resolutions per day

• Utilizing internal and external databases to document continued borrower employment such as Equifax, 411 and state services

• Compliance with Fannie Mae and Freddie Mac investor guidelines Education

High school diploma

Osborne High School - Detroit, MI

August 2006 to June 2010

Skills

• ServSafe Certified (Exp. 2023)

• Excellent oral and written communication skills

• In-store logistics

• Team player with exceptional leadership abilities

• Skilled problem solver

• Excellent customer service

• Labor Cost Analysis

• Catering

• Profit & Loss

• Assistant Manager Experience

• Management

• Culinary Experience

• Recruiting

• Kitchen Management Experience

• Restaurant Experience

• Food Safety

• POS

• Supervising Experience

• Restaurant Management

• Menu Planning

• Kitchen Experience

• Strategic Planning

• Databases

• Budgeting

• Payroll

• Microsoft Word

• Pricing

• Inventory Control

• Merchandising

• Food Preparation

• Quality Assurance

• Operations Management

• Purchasing

• Banquet Experience

• Microsoft Office

• Retail Sales

Certifications and Licenses

ServSafe

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