PROFILE:

Action-oriented team leader with more than 5 years’ experience in the service, and customer service industry.

Highly motivated, persuasive communicator, skilled in interacting successfully with multi-level, diverse customers.

Level-headed decision maker able to react quickly and effectively in high-pressure situations and environments.

EXPERIENCE INCLUDES:

Effective influential negotiator

Customer Service Focus

Strong Work Ethic

Training and Education

Works independently and within a team

Problem Solving Techniques

Supervisor/Management experience

ACHIEVEMENTS:

Interpersonal customer relationships in anticipation of customers’ needs.

Maintain, prepare and organize work area to ensure time management effectiveness

Initiate customer awareness of information

Response leader for problem solving customer and staff concerns.

Negotiated with Suppliers to provide quality training to promote knowledge about their products.

Task oriented, and independently to meet pressured work deadlines.

Committed to ensure that results are met with customer satisfaction.

Prepared staff schedules, including anticipated changes

Leader in developing staff meeting agendas with a team approach

Creative bookings of clients to accommodate their lifestyle needs

Maintained inventory of stock at a par level

Ensured that proper sanitary standards are maintained

EMPLOYMENT HISTORY:

Level2 Salon&Spa

March 2019-August 2020

Reception/Salon Manager:

Answering Phone Calls and booking Appointments according

Knowledge in individual stylists timing on services to know how to book appointments

Maintaining a clean work environment at all times

Being organized so that salon runs smoothly

Making employee schedules for stylists and assistants

Welcoming clients and offering beverages taking their coats so they feel welcomed and relaxed, first impressions are everything!

Dealing and resolving any customer complaints to the best of my ability before going to the owner

Balancing cash at the end of the night

Key holder, responsible for Opening and closing store

Vital Mobility

October 2018 – April 2019

Sales/Keyholder/Customer Service:

Keyholder, responsible for opening and closing storefront

Making sure my product knowledge was up to date to provide assistance to our customers for medical equipment (Hospital beds, mattresses etc..)

Answering phones to place orders for customers wether it was for purchase or to rent equipment such as wheelchairs, beds, scooters etc…

Taking payments over the phone or through email

Calling customers daily to update rentals and process payment to renew contracts

Ensuring great customer service at all times it’s an industry where customers are going through a tough time and need compassion and patients

Always communicating with other store locations and maintaining good relationships with employees because daily it is needed to contact them for pricing before invoicing and making sure equipment is available for rentals so that it’s reserved before customers before payment is processed

Richview Manor March 2016 -2017y, Maple, ONT

Concierge:

Direct cash handling

Responsible for deposits and banking

In charge of overall security of the building

Responsible for locking up the entire building at the end of the night

Dealing with any unhappy residents and responsible to come up with an adequate solution

Building trust with residents so that they come to you when they need something or call if they’re not well and need help

daily staff meetings

Helping residents with any issues they may have (fixing T.V, phones, etc..)

Bringing them tray service when they are not well

Overall receptionist duties

Booking appointments for the spa for residents

Handling of any concerns within the building and direction to the appropriate department

Front line for any fire or missing resident issues and dealt with according to fire and safety/missing persons training

Dealing with residents with mental illness’ according to training standards

Brampton Curling Club & Oct 2014-2016, Brampton, ONT

Memorial Arena

Concessions & Bar Assistant: Basically Manage the Bar at the Curling Club as well as the concession stand at Memorial Arena.

Direct cash handling

Bartend when needed

Received and stocked all orders when received

Participate in Customer service resolutions for unhappy clients or employees

Created weekly and monthly schedules for all employees

Led Staff meetings regularly

Responsible for all inventories at both locations. (Ordering from LCBO, Beer Store, and Foodland etc.)

Ensure Inventory is precise while creating a package with all appropriate paper work for city hall

Establishing interpersonal relationships with the members, in order to anticipate their needs, within the budget.

Flower City Senior Centre August 2014- August 2015, BRAMPTON, ONT

Front Desk:

Perform receptionist duties (e.g. provide directions and basic information).

Collaborate with clients to book; programs, room rentals and program registrations. Reviews availability at all locations and actively participate in suggesting options to assist the client.

Distribute marketing and sales information (flyers, notice of cancellations, etc.).

Respond to customer complaints and concerns. May be required to have follow-up contact with customers to determine satisfaction levels.

Receive and process registration forms, memberships and room rentals in CLASS.

Provides cashier services for recreation programs (i.e. swimming, skating, etc.).

Balance daily receipts and account for all cash boxes. Ensure corporate financial processes are adhered to in all transactions.

Regularly reviews business practices and processes to keep current with changes.

Assist with the opening or closing of the facility at the start or end of business hours.

Participate in providing extra care to the elderly as they need extra attention and patience

EDUCATION:

Sept 2014 – 2016 Sheridan College

Program: Police Foundations

Notre Dame SS – Grade 12 Diploma

CERTIFICATES:

Worked PAN AM2015 – Security Asset Protection

CPR certificate

Security License

Smart Serve Certified

ORCA certified

References available upon request.

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