Customer Service General Manager
Resume:
Sandy Hook, KY *****
Phone: 606-***-****
E-mail *************@*******.***
Hollie (Howard) Martin
Education
[8/2003-5/2006 University of Kentucky Lexington, KY
Bachelor’s of Arts in Political Science (Bachelor’s Degree)
University of Kentucky Dean’s List Fall 2005
University of Kentucky Dean’s List Spring 2005
University of Kentucky Dean’s List Fall 2004
University of Kentucky Dean’s List Fall 2003
[8/2002-5/2003] Ashland Community College Ashland, KY
Major: Political Science
Ashland Community College Dean’s List Spring 2003
Who’s Who in American College Students, Spring 2003
Ashland Community College Dean’s List, Fall 2002
Who’s Who in American College Students, Fall 2002
[ 8/1998-5/2002] Elliott County High School Sandy Hook, KY
High School Diploma
Valedictorian
University of Kentucky Robinson Scholarship, 1998-2006
Professional experience
Qualfon Billings, MO
Take inbound calls for the client that you are assigned to or applied to. Handle upset customer’s and end the with them happy. Enter data into companies data bases, lookup sales invoices, input invoices and orders in. Answer customer’s question. Provide technical assistance to customers who need help using websites and app. Also provided basic web support, edit orders and refunds, provide basic policy info, answer basic policy questions. Provide exceptional customer service while problem solving. Serving at a Level 2 currently due to my ability to de-escalate callers and relate to them as well. Work with Medicaid & Medicare billing and assistance.
Conduent Lexington, KY
Remote Technical Advisor: Take inbound calls for the client that you are assigned to or applied to. Handle upset customer’s and end the with them happy. Enter data into companies data bases, lookup sales invoices, input invoices and orders in. Answer customer’s question. Provide technical assistance to customers who need help using device and apps. Also covered repairs, edit game orders and refunds. Provide exceptional customer service while problem solving.
Liveops Sandy Hook KY
Remote Customer Service
Take inbound calls for the client that you are assigned to or applied to. Handle upset customer’s and end the with them happy. Enter data into companies data base, lookup sales invoices, input invoices and orders in. Answer customer’s questions..
Vengenz. (Band) Sandy Hook, KY
Manager
Managed band’s fundraising and finances; schedule shows and mediate pay between band and venue, ran merchandise table at venues and managed money to buy more merchandise and keep band on the road: mediate between members to maintain members. I did whatever was needed to keep finances coming in and budget those finance to get to and from shows.
Sunrise Children’s Services. Morehead, KY
Foster Care Specialist & In-house IT worker
Assisted Foster Parents in whatever they needed help doing in order to maintain placement of foster child; responding to FP, school staff and state social workers calls, messages and email; scheduling supervised visits with children, parent and supervisor, and state social worker; setup & transport youth to and from court, doctors appointments and visitations was bio family; fax and email monthly reports to state reporting doctors appointments, telephone contacts, contact w biological family, contact w doctors, school staff and Foster Parents; conduct home visits and telephone calls with foster parents and child to insure child’s safety and well-being; enter contacts into private data base along w medicines and medical reports. Often my job was remote for a set amount or days each week. I also worked as the I’m house it worker. I setup computers, printers and would troubleshoot any issues that occur. I would work with other IT professionals to maintain the system. I did billing for Medicaid and private insurance.
Cabinet for Families and Children Grayson, KY
Intern
Assisted staff of the Carter County Cabinet for Health & Family Services with: filing and delivering court documents and all paperwork that is required to render services from CHFS; answering and directing phone calls; delivering messages and emails; scheduling supervised visits with children, parent and supervisor; accompanying workers who are transporting children or juveniles; running errands and messages between workers when they are in court, or in training
Elliott County Circuit Clerk’s Office Sandy Hook, KY
Intern
Assist Elliott County Circuit Court Clerk, and his staff with: filing, editing, typing court documents: Circuit Judge Ruling, District Judge Ruling, Plea Agreements, traffic citations, recording court fines and fees that are issued and paid, assisting with court docket, issuing driver’s license and permits; answering and directing telephone calls and emails
Pilot Travel Center./Myron Lewis Georgetown, KY
Bookkeeping and Assistant to General Manager
Assisted the General Manager of Pilot Travel Center with: scheduling appointments with perspective employees; gathering paperwork for employees such as: insurance forms, vacation forms, retirement forms; informing Mr. Lewis of any suggestions or problems made by vendors and customers on days that he was out of town or had other obligations; informed him of messages and call back numbers, as well as checking cash in cashier register’s with sales put in computer and expected amount
Probation & Parole Office Grayson, KY
Intern
Assist Probation and Parole Officer, Jamey Howard by: filing and delivering court documents regarding, probation and parolee fines, fees and payments; scheduling meetings between officer and parolee; organizing and filing complaints and citations given to a parolee; filing the Officer’s “Recommendations” to the Court on parolee
Senator Walter Blevins. Frankfort, KY
Legislative Intern
Assisted Senator Blevins and the Kentucky General Assembly staff by: answered and returned phone calls, emails and letters to constituents; organized all phone messages received during Legislative Session; created letters to constituents informing them of the efforts and progress Senator Blevins was trying to accomplish to well serve his district, and inform the Senator of what issues that constituents were expressing in the phone calls, messages, emails, and letters; keeping Senator Blevins informed of his appointments and calls, helping the staff with any faxing, copying, typing, writing, or errands; attended and recorded Legislative Session when Senator Blevins was absent.
Cabinet for Health & Family Services. Grayson, KY
Intern
Assisted staff of the Carter County Cabinet for Health & Family Services with: filing and delivering court documents and all paperwork that is required to render services from CHFS; answering and directing phone calls; delivering messages and emails; scheduling supervised visits with children, parent and supervisor; accompanying workers who are transporting children or juveniles; running errands and messages between workers when they are in court, or in training.
Community activities
tutor and educate students working towards their GED; assists adults in using computer programs; participate in awareness programs for various health conditions; visit and run errands for the elderly and disabled, assisting with organizing and executing community projects and fundraising
References
Patricia Kiser 606-***-**** Olive Hill, KY
Jamey Howard 606-***-**** Sandy Hook, KY
Patricia Howard 606-***-**** Sandy Hook, KY
Charles W. Lapp 704-***-**** Charlotte, NC
Anita Simmons. 606-***-****. Grayson, KY
Myron Lewis 859-***-**** Sandy Hook, Ky
Skills:
Time Management, Empathy, Clear Communication Skills, Self-Control, Patience, Taking Responsibility, Persuasive Speaking, Project Management, Case Management, Typing, Adaptability, Technical Requirement, Attentiveness, Conflict Resolution, Dependability, Quick Thinking, Responsiveness, Active Listening, Friendliness, computer software troubleshooting
Accreditations
University of Kentucky, Bachelor’s of Arts in Political Science with Summa Cum Laude Honors from the College of Arts and Sciences (May, 2006)
Kentucky State Certified Notary Public (05/2021-present)
Hollie Howard Martin
94 Polk Dr
Sandy Hook. KY 41171
I would like to explained why my resume doen’t have as much employment as others may have.
I worked for Sunrise Children’s Services as a Foster Care Specialist (Social worker). My employment ended with and the management of a local/regional touring band due to my illness. I had a child in 2016 and have had to overcome many challenges as a disabled single parent. I am now physically and mentally ready to be back in the workforce offering my wide ranging experiences to whatever tasks are placed before me.
I have CFIDS/ Fibromyalgia and I have had several flares that have left me nearly bedridden for year or more at a time. Currently, I feel I can manage a full time position as I did with Sunrise with little to no accommodations especially with remote work. I have had several internships during my college years that have given me a wide range or experience in many different and difficult situations in the public and private sectors. I have also led and/or participated in several community based events including helping to organize Celebrate the Child Day (child abuse awareness month) and holding motorcycle rides for flood victims. I am always up for a new experience and have no problem with hard work. As a Foster Care Specialist my job consisted in mostly case management and customer service,] including in-home evaluations, coordinating care between the clients and doctors, facilitating communication between family’s (biological and foster parents) with therapist and state social workers, doctors appointments, transporting youth to appointments, communicate with school districts, billing Medicaid, writing assessments to assess best placement for the Client. The job allowed me to work with diverse customer base. Generally, If they needed anything they had my number and could call 24/7s. The position revolved around keeping the foster parents happy and youth safe to preserve the placement. I had to think on my feet and outside of the box for Hollie behavior modification techniques.
I interned at Frankfort, KY for a state Senator during regular legislative session and in the Elliott County Circuit Clerks Office while attending UK. I can handle phone calls, emails and erratic people at the same time. I also have experience with filing and finding legal documents and the court system and locating and citing particular statutes. I have worked in public and private sectors and for a variety of government agencies. In many roles case management was my main task and dealing with the public customer service was an important role. I also am knowledgeable on hardware and software programs and can troubleshoot the issue. Many times I was the in-house computer technician. I can maneuver many different databases and platforms along with being certified in Microsoft Office. I learn and adapt quickly and am motivated to go back into the workplace and become a productive member of society and provider for my daughter. I hope that I get the opportunity to work with or for you.
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