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Customer Service Administrative Assistant

Location:
Boston, MA
Salary:
20000
Posted:
September 15, 2023

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Resume:

PROFESSIONAL PROFILE

●Highly skilled clerical professional with extensive knowledge, skills, and abilities in oral and written communications, computers, Adaptability, problem solving, customer service, and confidentiality; Punctual, Reliable, Accountable, Passionate, Positive, Self- Motivated, Committed, Detail Oriented and works well under pressure – Demonstrated knowledge in the following:

●Communications: abilities to interact with a diverse population of people on many levels.

●Computers: exceptional experience in using Microsoft Office-WORD, EXCEL, Windows, and PowerPoint.

●Customer Service: outstanding strengths in answering inquiries, complaints meeting the expectation of the department and consumer.

●Problem Solving: highly skilled in listening to situations and developing strategies to resolve matters in a timely manner.

EDUCATION

Associates of Applied Science, Business Management BCCC 2007

Associates of Arts, Business Marketing BCCC 2011

PROFESSIONAL DEVELOPMENT

Baltimore City Community College

Business Management Introduction to Business Marketing Management

Accounting Business Administration Human Resource

PROFESSIONAL EXPERIENCE

Administrative Secretary I - Baltimore County Public Schools 5/2021 - Current

●Processing overnight travel forms, purchase orders, p-card transactions, and records associated with office operations.

●Review documents for completeness and accuracy.

●Processes receipts, invoices, and related documents. Prepares and maintains records of purchases and other office financial activities. Reconciles receipts and procurement card purchases. Maintains petty cash account.

●Records and monitors contractual payroll expenditures.

●Maintains office calendars. Schedules appointments and meetings. Organized materials required for meetings. Prepared agendas and takes minutes of meetings. Prepared meeting notes for distribution.

●Create, organize, and maintain electronic and paper document filing systems.

●Composes correspondence, memos, and other documents.

●Created, and maintained multiple spreadsheets and logs. Enters, retrieves, and sorts information on spreadsheets and logs.

●Coordinate conferences, travels, and expenses.

Administrative Coordinator- Johns Hopkins University. 3/2017- 2/2021

● Providing Admin support and performing clerical duties for the Assistant Deans of the Medical Student Affairs.

● Customer Service, answering outbound and inbound calls

● Proofreading Dean’s letters, scheduling meetings, and reserving conference rooms

● Managing multiple Dean Calendars, processing mail, and creating correspondence.

● Maintaining multiple spreadsheets (Financial) and databases

● Maintaining files for all office equipment and placing services calls and overseeing office supplies

● Using the procurement card for purchases in accordance with the university policies.

● Bookkeeping and maintaining financial records such as payments with the Paywire system and other housing documents.

● Event planning, ordering supplies, and food, and preparing for information fairs

● Maintaining floor plans for housing and creating reservations and lease agreements.

● Acting as the initial point of contact for all visitors.

● Accounts receivable/Accounts Payable

● Processing invoices

Administrative Assistant – Randstad 6/ 2016-2/ 2017

● Supported the credentialing department at Johns Hopkins Hospital by processing and analyzing credentialing applications and Visa documents.

● Providing Admin support and performing clerical duties for the Assistant Deans of the Medical Student Affairs.

● Customer Service, answering outbound and inbound calls

● Proofreading Dean’s letters, scheduling meetings, and reserving conference rooms

● Managing multiple Dean Calendars, processing mail, creating correspondence.

● Maintaining multiple spreadsheets (Financial) and databases



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