Customer Service Business Support

Jennifer Helton

228-***-**** • ********.******@********.*** • Gulfport, MS 39503

Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Summary

Skills • De-Escalation Techniques

• Teamwork and Collaboration

• Report Preparation

• Microsoft Office

• Customer Service Excellence

• Employee Coaching

• 60 Wpm Typing Speed60

03/2023 - Current

Business Support Representative, Comcepts/Workwise, Bay St. Louis, MS 06/2021 - Current

Call Center Representative, Comcepts/Workwise, Bay St. Louis, MS 10/2018 - 12/2022

Residential House Manager, Woman' Community Support Center, Bay St. Louis, MS

Experience

Provided customer service to internal and external clients by answering questions, resolving issues and processing requests.

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• Developed and implemented policies and procedures for business support operations. Assisted in the preparation of presentations, reports, memos, letters, spreadsheets and other documents related to business support operations.

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• Performed data entry tasks such as entering invoices into system database. Maintained accurate records of all customer interactions using appropriate software applications.

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Assisted in developing training materials for new employees on proper use of software applications used in the organization's business support operations.

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Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

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Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

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• Monitored call queues in order to prioritize incoming calls by urgency or importance level.

• Developed effective working relationships with team members across multiple departments. Attended regular training sessions on updates and changes within the industry or organization.

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• Managed scheduling of staff and contractors, ensuring timely completion of tasks.

• Maintained records of supplies, equipment, and services purchased.

• Inspected property regularly to ensure compliance with safety standards.

• Coordinated move-in and move-out activities for tenants.

• Assisted in developing policies and procedures related to residential life at the property. 05/1998

High School Diploma

Hancock High School, Kiln, MS

Education And

Training

Additional Proficient in the following systems:

Information • Quick Books

• Excell

• Ersp

• Carprio Revenue Performance Advisor

• Optum VACCN

• Cerner

• Ncall

Activities And

Honors

• Chaplin at Hancock County Jail (Woman)

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