Customer Service General Manager

TATIANA DODARD

Fort Lauderdale, FL · 239-***-****

adzp1g@r.postjobfree.com

As a general manager, I provide excellent customer service, serve people, and lead colleagues and employees towards excellence.

EXPERIENCE

DATES FROM – JULY 2018-MARCH 2021

TEAM MEMBER kbp foods

Prepare and serve food.

Handle monetary items.

Manage the cash register.

Engage in customer satisfaction.

Provide a clean and safe environment.

Report discrepancies or issues to management team.

GENERAL MANAGER kbp foods March 2021-Present

Lead and manage through coaching, support, and engaging the team.

Provide exceptional customer service.

Utilize company tools to track customer satisfaction.

Build a strong culture by embracing group principles of recognition, team engagement, and open communication.

The ability to create short term and long-term goals to grow the restaurant people capability.

Handle employee relations within the restaurant.

Track team absence and disciplinary and grievance proceedings.

Create a customer focused environment.

EDUCATION

JUNE 2020

HIGH SCHOOL DIPLOMA, NORTH PARK HIGH SCHOOL

SKILLS

Bilingual- English and Haitian Creole

Restaurant Management

Labor Cost Analysis

Inventory Control

Food Safety

Guest Services

Customer service

Payroll

Microsoft Word

Cooking

Food preparation

Serving

CERTIFICATIONS

ServSafe Certification- Food Protection Manager Certification

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