Customer Service Site Supervisor
Resume:
R O L A N D O Z A P A T A
• Custodial/Management Service Professional •
O B J E C T I V E
*** ****** ****** **** ***, Morristown NJ• 201-***-**** • ****-**@*******.*** E X P E R I E N C E
Raritan Valley Community College (Site Supervisor) Control Building Services, Inc,/CSS Fac Mangnt.
Prepare schedules for custodial staff
Ensure all tasks are accomplished
Liaison between RVCC and contractors
Assit and support RVCC maintenance leads
Set up project work throughout the year
Assist and support yearly snow removal
Oversee supply and equipment inventory
Supervise 25+ employees
2006-2009
South Orange Maplewood Schools (Site Supervisor)
Seton Hall University (Site Manager)
Temco Services
Successful experience in customer service and support with recognized strengths in custodial, problem solving, and trouble shooting. Implementing proactive and systems to avoid problems in the first place. Prepare schedules for all custodial staff
Manage office and customer event calendars
Handle and delegate incoming requests/calls
Ability to train, motivates, and supervises service employees Coordinate all moves, set ups, snow removal, and summer periodic Point of contact for contractors
Implementing and supervising flood care maintenance Supervise 70+ employees
1994-1999
Nabisco (Kitchen Assistant)
Aramark Food Services
Responsible for all deliveries and distribution
Ensure all tasks are accomplished
Responsible for clean up for all service areas
Responsible for preparing breakfast and lunch meals Assit Chef on a daily basis
Responsible for delivery of meal and support for campus buildings S K I L L S
Bilingual (Fluent in Spanish & English)
Computer Software
E D U C A T I O N
High School Graduate-Medellin Colombia
BBS (Bright Building Solutions (Regional Manager)
In charge of checking in with staff to see if maintenance was up to standard Creating floor cleaning schedules
Manage 40+ employees
Examine rooms to be sure they were up to inspection Report to company when everything was up to licensing standard Supply delivery
Ensure all task for delegated and completed correctly 2016-Present
Work in an environment that will utilize my
organization and leadership skills.
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