Customer Service Credit Card
Resume:
Amy M. Simon
**** ************ **. **********@*****.***
Kaukauna, WI 54130
SUMMARY OF QUALIFICATIONS
Tenured business professional with a solid background in business management, customer service, credit analysis/collections/AR, finance, and marketing. I have a passion for leading teams that are driven by common denominators; “respect, confidence building, and development,” which generates employee satisfaction maximizing talent and drive. Results? Highly rewarded consumers with friendly customer service excellence. My qualifications facilitates proven superior results to ROI and shareholder value.
EXPERIENCE
Neenah Foundry 1/2022-9/2022
Credit Analyst – Collections
Analyzing credit lines and collections to optimize revenue with corporations and construction
Managing and processing Job Information Sheets (JIS) with the NACM issuing bonds and liens
Communicate with sales on approvals, concerns, and options
Processed Credit Cards, Pay by Phone, and EFT transactions
U.S. Oil, A Division of U.S.Venture 1/2020 – 6/2020 (Covid)
Credit Analyst – Commodities
Analyze financial statements and tax returns for wholesale, delivered, and rack customers in turn translating financial data and commercial reports into high level credit review write-ups. The financial statements include the balance sheet, P&L, and cash flow statement
Several spreadsheet ratio calculations were utilized under GAAP to determine creditworthiness and provided financial statement modeling. Some were, but not limited to, liquidity measures (current, quick, cash ratio). Financial leverage measurements (debt/EBITA, debt/capital, etc.) Profitability ratios (leverage, asset turnover, ROE, etc.) Asset Management (gross margins, AR carrying period, AP deferral period. Cash flow statement (cash flow from debt services, debt service coverage, cash flow from operations less CAPEX – free cash flow
Daily reviewed new and existing credit limits, utilizing credit reporting agencies, securing personal guarantees, UCC security agreements, and Letters of Credit when deemed necessary
Deriving net income through sales distributions, gains and losses, distributions etc.
Obtaining bank schedules and commercial ratings along with PACER
Time in business, leverage, liquidity, and commercial scores, were compiled to form a business’ financial model
Communicated and negotiated with sales force when credit limits were questionable
Fairchild Equipment, Inc. Green Bay 11/2014 – 12/2019
Corporate Credit, Collections, and Accounts Receivable Manager
Lead seven Material Handling Equipment profit centers throughout the Midwest in credit, collections, and AR management of commercial, industrial, agricultural, and manufacturers of all sizes
Managed day-to-day operations of the Credit Department. Lead staff activities including hiring, training, goal setting, auditing, mentoring performance, provided annual reviews with constructive performance feedback.
Managed processes and oversaw credit analytics, collections, and AR with a focus on being efficient, effective, and current, while building a zealous cash flow culture, and continuous process improvements emphasizing integrity and dignity
Supported and interacted with partnering leaders and their staff to build relationships, demonstrate support, and connected on special projects.
Optimized customer relations by resolving awareness issues creating a high monetary impact with operations and customers
Possessed strong analytics, methodologies, and negotiation skills with due diligence while maintaining a sense of urgency in the credit approval arena
Trained, developed, and coached personnel in credit analytics, cash applications, and problem solving while building stronger communication consistencies
Term deviations considered with larger companies while maintaining profit margins, which secured working partnerships
Monitored acquisition in accordance with executive agreements
Instituted, developed, and established a newly seasoned credit department beginning with the business application, partnering with collection agencies, along with Experian and Dun & Bradstreet
Manage and conquered an aging report with an average DSO of 129 to a current average of 32 reducing delinquency ratios from 5% - 14%; 30 + to 120 + days respectively to averaging 2%. Increased process efficiencies has proven positive cash flows and ROI
Problem solved corporate credit card efficiencies taking acting as the e-commerce website controller. The new process secured credit card compliances between the company and the e-commerce database
Developed qualitative and quantitative cost analysis analytics with credit card expenses. Presented appropriate strategies that minimize credit card costs
Strategically collaborated and communicated weekly with the CFO to control cash flow, enhance credit policies, and best practices methodologies in diverse departments, which includes new and used sales, service, rentals, and parts. Increased communications have been the drive to grow the business
Defined and instrumented the Credit Policy that created an infinite impact on overall profitability
Two direct reports with credit and collection analysts - Direct report to CFO
NACM active member
EDUCATION
B.A. - Business Management – Cum Laude Concordia University – 2009 Graduate – 3.76 GPA
Masters Certification in Strategic Marketing Concordia University – 2018 Certified
SKILLS
(Microsoft Office - Word, Outlook, PowerPoint, and Excel) Salesforce, SharePoint, Power BI, One-Drive, Data Base knowledge – SAP/ERP Epicor SILK, AS400, Compass, e-commerce data bases, PeopleSoft, and Workday.
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