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Administrative Assistant Customer Service

Location:
Scranton, PA
Salary:
Open
Posted:
September 15, 2023

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Resume:

Jonnell Gantt

*** *. **** ****** ********, PA ***04

cell 646-***-**** or 570-***-****

adzp0x@r.postjobfree.com

PERSONAL PROFILE

• Efficient, dependable, and able to adapt to new assignments/situations quickly.

• Experience in high-pressure environments requiring multi-tasking and independent initiative.

• Hardworking team player who is also able to work independently. WORK HISTORY

02/2020 - : Suds and Bubbles Laundromat, Wilkes Barre, Pa

• Owner of 15 coined operated washing machines and dryers

• In charge of hiring, and marketing and making sure it’s a clean environment for all customers.

• Making sure coins and soap and vending machines is always replenished. 09/2012 - 06/2021: Final Cut Barbershop and Final Cut Beauty Salon, Scranton, Pa

• Owner of both a fully staffed barbershop and next door

• to a fully staffed beauty salon inside of the Steamtown Mall.

• Was in charge of hiring employees, making sure the mission statement was addressed in the culture of how the business was ran.

• Keeping up with inspections from the state board and handling all paperwork for licenses to be done for barbers and stylists.

• Making sure radio promotions and marketing was done as well as social media marketing.

• Practicing due dilligence with the community, having Cut for Cancer awareness at the shops with the American Cancer Society.

• Making the business a positive environment workplace. 10/2007 - 11/2011: Figuregetter entertainment nightclub, East Stroudsburg, Pa

• Co-owner of nightclub was in charge of promotions, marketing, and booking acts.

• Making sure patrons were happy with the entertainment, making sure food and beverages were sufficient for patrons, personifying excellence in customer service.

2/2009 - 2/2010: PROGRESSIVE HOME HEALTH SERVICES, New York, NY Coordinator

• Accept/reject new cases from the Visiting Nurse Service of NY case acceptance program, search aide availability in PHHS system.

• Distribute cases to available aides.

• Monitor, print and log daily VNS messanurs

• Work closely with nurses, contract administration and patients to facilitate a suitable HHA manurs

• Coordinate aide scheduling, verify attendance via Santrax and print weekly reports.

• Coordinate yearly regulatory compliances to ensure that aides satisfy

• DOH requirements

11/2005 - 6/2007: A QUALITY TEMP, Whippany, NJ

Assignment at Automated Data Processing (ADP inc.), Parsippany, NJ Administrative Assistant

• Coordinate tax financial papers received from clients.

• Investigate all outstanding and open Income tax issues from prior quarters to eliminate any penalties and interest that may occur.

• Forward to tax department to resolve, coordinate and assign all payroll and client service faxes/emails to CSRs.

EDUCATION AND TRAINING

• Northhampton Community College Associates Degree in Business Management, Tannersville, PA

• Lake Wallenpaupack High School Diploma, Hawley, PA

• Floor Covering Installation Training certificate, Fort Dix, N.J.

• Apex Automotive Technical School, ASE certified, New York, N.Y



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