John Patrick Kiernan

****A Doorstone Dr

Latham NY 12110

413-***-**** (C)

adzozm@r.postjobfree.com

BUSINESS PROFILE

An accomplished professional in the areas of Operations/Systems Management, Data Center Director, and Data Center Project Manager, providing technology services to the financial industry and academic entities. I have extensive experience and had responsibilities in customer service, operations, performance and project management. This included, but not limited to, procedural and training documentation, communication, information systems/services, and scheduling/delivering performance for customer accounts at numerous Level 3 centers. Understands the customer’s needs and develops solutions for customer requirements through negotiated Service Level Agreements. Responsibilities include, reviewing and developing technology analysis for clients, design solutions, market new technology products, implement programs, and decrease exposure for company and end users. Known for developing strong implementation teams focused on providing technical assistance, improving customer relationships and increasing company profitability.

CORE COMPETENCIES

MFT applications, Regulatory Compliance (SOX, PCI, HIPPA). Risk Assessment, Contingency Planning, Budget Analysis, ITIL concepts (SLA, risk assessment, root cause analysis, change control, incident management). Data Center Management, Data Center Migrations/Consolidations, Disaster Recovery, Business Continuity, DCIM, Avocent UMG,

C-CURE Security System, JCI Metasys, ServiceNow, Atlassian, Box

PROFESSIONAL EXPERIENCE

March 2022 – December 2022 Infosys Ltd Malta NY

IT Project Manager

Manager of US DCOps for the Global Foundries account

Managed four teams supporting the UNIX/AIX, Windows, Storage and Tape Out infrastructure.

My teams consisted of fourteen support engineers maintain a 24x7x365 manufacturing environment.

Maintained all ServiceNow queues that the teams are responsible for

Coordinated software and hardware upgrades for the five US data centers.

Participated in daily Operations Status standup meeting representing the US datacenters

Extracted KPI and statistical information from ServiceNow to provide SLA information to the client.

Attended weekly Change Control meetings for any changes to the environments.

Chaired team status calls three times a week. One of these included the Global Operations Director from Global Foundries

Included in daily leadership call for all Infosys members working on the Global Foundries account where I provided a status of any new issues and ongoing projects.

Coordinated our participation in a factory warm down where system and building maintenance were done.

Managed 30+ adhoc projects my teams worked on outside the scope of day-to-day operations. These included gathering infrastructure assets, OS licensing information, antivirus implementation and software implementing base server builds.

November 2021 – March 2022 Gainwell Technologies Remote in MA

IT Project Manager

Manage project to migrate Legacy software application to AWS.

Coordinate status calls 3 times a week

Provide PMO with any issues or risks

August 2015 – June 2020 UMass Amherst Amherst, MA

Data Center Project Manager

Managed the construction of a $10 million state of the art, enterprise class data center on campus. The new center was delivered on time, on scope, and under budget. This project was part of the University’s 5 year Strategic Plan.

The entire Production environment was moved from the existing datacenter into the new one in 9 months (October 2016 thru June 2017) without ANY unscheduled downtime or Production impact.

Established and nurtured internal and external relationships with vendors and end users to achieve overall team success.

Meet weekly with all the trades to address any issues they were experiencing.

Managed all PCO (project change orders) pertaining to the data center with vendors.

Provided budgetary information to negotiate and purchase all of the new equipment (cabinets, servers, storage, etc.) necessary to migrate into the new 6500 sq. ft. space.

Managed the $12 million build-out of the center. Coordinated deliveries and installation of all infrastructure equipment for the center with various vendors as well as internal departments at UMass.

Lead a team of various department members in installing and/or migrating all of their applications and services to the new location. Held twice a week meetings with the teams to assist in resolving any issues that came up that were affecting the moves.

Worked with internal users and vendors to troubleshoot problems that arose due to new types of equipment being used or lack of internal expertise to migrate services and equipment

Kept senior management consistently informed of any issues via a daily updates as needed, and eventually with a weekly status report.

Served on a committee to suggest an on-call program to support all the services offered as well as any infrastructure issues

Installed and maintained a DCIM system to manage assets, physical location, network connectivity and other pertinent data for the new location. In addition the application also monitored all of the environmental equipment (HVAC, UPS, switchgear, etc.)

Maintains a team of professionals who maintain and monitor all the physical infrastructure of one data center on Campus and a satellite one located 15 miles away

Responsible for all security of both locations 24x7.

Assisted in the design of a Disaster Recovery plan for the IT Department. Prior to this the department did not have a plan in any form.

Participated in daily Change Control and Incident Response meetings and events.

June 2000 – April 2011 FIS Global Charlotte, NC

Infrastructure Program/Project Manager January 2005 - April 2011

Assumed all duties of the Data Center Director in his absence. Provided leadership and enforced all corporate and center standards during these times.

Chaired weekly Change Control process for all business units within the data center and affecting the data center.

Negotiated and maintained all SLA’s with business units concerning systems performance, deadlines and expectations.

Team lead for all risk analysis and root cause analysis and remedy for any incidents in the center or that affected the center.

Designed and implemented an off the shelf MFT software solution rather than the previous home grown application that was supported by a consultant, saving several million dollars a year.

Managed Client Delivery team, consist of nine professionals responsible for all MFT processing in the Charlotte center, transferring monetary and document files for 45 different business units within FIS, serving 5000+ banks around the world.

Maintained PCI compliance on all files handled by the team on behalf of the over 5000 financial institutions we supported nationally and internationally. The application is now mandated by the Governance team to be the de-facto transfer system for FIS due to its PCI certification and security features.

Directed all department responses in reference to both external FFIEC and OTS audits as well as internal SAS70 audits

Evaluated and enforced business needs of corporation while driving costs to a minimum for clients and company. This included defining server virtualization requirements for center wide projects.

Coordinated audit interviews and response handling and issue remedy for all external financial institution requested audits for the center. Worked with Corporate Security to implement any necessary audit compliance edicts they provided us.

All aspects of performance reviews and any disciplinary issues.

Projected an accurate forecast and budget for my departments that assisted hundreds of different business units within FIS to define the future needs of their business lines, selling solutions to make their business more profitable, and assisting the clients in decision making process.

Advised operations director of performance and need for improvement in quality expenditures and overall growth based on the business units’ needs.

Sys. Support Mgr/Comp Ops Mgr. June 2000 – January 2005

Chaired weekly Change Control process for all business units within the data center and affecting the data center.

Negotiated and maintained all SLA’s with business units concerning systems performance, deadlines and expectations.

Managed a Unisys Systems Software team that was responsible for maintaining 5 mainframe systems for several hundred financial institutions worldwide.

Managed consistent operations of mainframe and peripheral info systems through detailed scheduling of equipment, personnel and priorities. Managed a team of 25 operators and librarians in support of all mainframe systems in our center. The applications we supported were MISER and ITI/PREMIER.

Projected an accurate forecast and budget for my departments that assisted hundreds of different business units within FIS to define the future needs of their business lines, selling solutions to make their business more profitable, and assisting the clients in their decision making process.

Advised operations director of performance and need for improvement in quality expenditures and overall growth based on the business units’ needs.

Created, implemented and annually tested a comprehensive business continuity plan in line with FIS guidelines.

Was Center Lead for a disaster declaration involving the entire Charlotte Center. The event was deemed a success and recovered to the home site within 36 hours.

Implement security programs and engineering while decreasing exposure to the overall organization while managing and coordinator 5 data center relocation/consolidations, on time and under budget.

All aspects of performance reviews and any disciplinary issues.

Sept 1995 – June 2000 Electronic Data Systems Charlotte NC

Sr. Systems Engineer.

Project lead in migrating all file transfers from an outsourced solution to an in-house MFT application we developed. In addition to added security and reliability, the move saved EDS several million dollars per year in outsourced costs

Project Lead while combining and converting Legacy systems into an existing system located across the country.

Planned and executed 16 successful data center relocations and consolidations over a three year period .Worked with all necessary teams on project planning, application testing as well as hardware and budgetary planning. All of the relocations/consolidations were completed on-time and below budget expectations.

Maintained all systems software and hardware maintenance for all upgrades/break fixes and releases. MISER and ITI/PREMIER applications.

Created an implemented a successful disaster recovery plan used each year in testing.

May 1982 – Sept. 1995 Dime Savings Bank of NY Valley Stream, NY

Computer Operations Manager

Managed a team of 45 operators, librarians and print operators supporting multiple mainframe systems for a $22 billion bank running the MISER online application,

Created and implemented a comprehensive disaster recovery plan used for annual testing

Participated in a declared disaster affecting all mainframes and applications within the bank. Event was considered a success and was recovered back to the original center within 48 hours.

Handled all review and disciplinary issues

Forecasted annual budget items to Sr. Management.

EDUCATION

Nassau Community College - Garden City, NY 1984

A.A.S. Data Processing 3.2 GPA

Software/Hardware: MISER, ITI/PREMIER, Unisys A Series, Unisys ClearPath MCP, Windows XP/Windows 7, Unisys Mainframes, MS Office, MS Project, Visio, MoveIT Suite, WSFTP, RhinoSoft

Certifications: CFTP (Certified FTP Professional), Advisory Board at File Transfer Consulting LLC.

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