Customer Service Team Leader

WILLIAM STENIX

Midland, TX ***** 432-***-**** **********@*****.***

SUMMARY

People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions. SKILLS

● Customer Service

● Fiscal Management

● Team Building

● Good Judgment

● Professional and Courteous

● Documentation and Reporting

● Customer Relationship

Management

● Computer Skills

● Problem Resolution

● Teamwork and Collaboration

● Needs Assessment

● Technical Proficiency

● Decision-Making

● Preventive Maintenance

● Interpersonal Relations

● Team Leadership

EXPERIENCE

05/2019 - Current Team Leader

HTeaO Midland, TX

● Fostered positive employee relationships through communication, training and development coaching.

08/2012 - 03/2019 Quality Assurance Clerk/Quality Control Inspector Unicor FPI Yazoo City, MS

● Performed detailed inspections of products to ensure quality standards were met.

● Monitored production processes and identified potential issues with quality control.

● Reported any discrepancies in production or product quality to management.

● Created and maintained accurate records of inspection results according to company procedures.

● Analyzed data from various sources to identify trends and suggest corrective actions when necessary.

EDUCATION AND TRAINING

12/2009 Major Appliance Repair Certified : Electrical Appliance Lamar State College - Port Arthur Port Arthur, TX

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