Yalonda Adams

**** ***** ***** ****

Shelby, NC *8150

704-***-****

adzoyu@r.postjobfree.com

L'Y Virtual Staffing

Easton, PA

Customer Service Representative

August 2021-Present

Handled the coordination of pre-scheduled trips to medical facilities. Assisted and coordinated mass transportation when needed. Heavy interaction with transportation providers and health care facilities to resolve any client issues that may arise. Completed all documentation and rasks associated with mileage mapping, mileage reimbursements. Updated client files as needed. Maximus Federal Service (Virtual)

Reston, VA

Customer Service Representative

October 2020- April 2021

Supporting all incoming calls for the Internal Revenue Service . Regarding inquiries of tax filing statuses, As well as Economic impact payments (Stimulus), eligibility, requirements, guidelines, etc. Acknowledge supporting documents required had been received into the system and appropriate department. Directed callers to other departments for assistance when needed. Maintained all required levels of call taking procedures with accuracy and privacy to prevent violations, sanctions to the government. Directed, Assisted callers with account set up and website navigation. Teleperformance/Intelenet (Virtual)

North Lauderdale, Florida

Virtual Travel Coordinator

March 2019- Feb 2020

Coordinated, Arranged travelers leisure vacations, Assisted Travel Agents with most cost effective bookings both domestic/Internationally through multiple channel platforms. Promoted, Maintained the highest level of customer service values while using independent discretion as well as accurate detailed precise judgment all while the demonstration of company core values, guidelines are never compromised when diplomatically resolving travel related issues. Routinely educated travelers of proper documentation requirements to obtain,maintain passports,visas, etc. Also any other deemed necessary information for travelers while abroad. Constantly utilized Softsales/ up-selling skills when identifying travelers needs and requests to improve customer satisfaction, Also while developing continuous relationships with various suppliers. Amerisource Bergen

Ft. Mill, SC

Benefit Verification Specialist/Fax Reviewer

October 2018- March 2019

Performed, documented appropriate and accurate patient cost share, major medical as well as pharmacy benefits and provider options and benefit coverage for determination of qualifying for monetary patient assistant. Triaged cases with missing information to the appropriate program associates/team. Reviewed, Documented and forwarded to providers, when applicable of prior authorization process and claims appeals information instructions for various carriers. Citi Trends

Shelby, NC

Asst. Manager II PT/Sales Associate

April 2017-Sept 2018 Sept 2016-2019

Assist Store Manager with daily routine operations, such as scheduling, Assigning zone coverage for all assigned shifts. As well as the supervision of employees. Maintain and update employees with correct company training's that are pertinent to their job description. Ensuring all staff are in adherence and following all company policies and procedures. Facilitate inventory transactions, maintain compliance standards for shrink control. Direct, Supervise, employees in sales inventory taking accurately, reconciling cash receipts, or performing services for customers. Maintain strong mathematical calculations, as well as excellent communication and organizational skills. Assist with interviewing potential candidates for various store vacancies when needed. C3i/Allergan(Aerotek) Pittston, PA

Help Desk Technician Level I

October 2015- May 2016

Resolved incoming call request for technical assistance of standard commercial & proprietary applications. Utilized all available company base knowledge tools during calls. Maintained technical proficiency in all applications that are used by company supported clients. Obtained customer assurance/satisfaction from beginning of call til end. Utilized remote access of client’s hardware to further troubleshoot issues.

Express-Scripts/Accredo Specialty Pharmacy (Virtual) Whitestown, IN

Patient Care Advocate (Virtual) July 2013 - Aug 2015 Demonstrate effective soft skills, active listening, As well as exhibiting empathy, and concern for patients call reason/ diagnosis. Scheduled medication shipments. Processed payments. Engaged with other operational departments to research and resolve claims/shipment errors, etc. Followed all federal laws and guidelines when scheduling shipments that required specific regulations to be followed. Responded to inbound callers re: Prescription pharmacy benefits, Plan designs, Eligibility. Gathered information to reflect call reason to maintain accurate documentation to reduce and prevent legal concerns. Connextions, Charlotte, NC

Customer Service/Health Advisor

September 2012 - July 2013

Advised consumers of all health benefits, plans and options to cover prescription drug costs for medicare eligible members. Confirmed/Updated consumer’s profiles as needed. Performed Subject Matter Expert role when scheduled. Utilized all company aides/knowledge based materials.

Ross Stores, Gastonia, NC-

Sales/Customer Service

February 2010-February 2012

Responsible for accurate register sales, returns, and credits. Balanced register transactions at end of shift, Accurate display of store merchandise. Provided accurate and detailed Inventory and markdowns of store merchandise. Assisted with employee training on as needed basis.

EDUCATION

A. Philip Randolph Campus H.S, New York City, NY- June 1988

(New York State Higher Education)

Career Resource Cleveland Community College

January 1997 - June 1998 August 2006- May 2007

Medical Assistant Certificate Nursing

New York City, NY Shelby, NC

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