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Customer Service Representative

Location:
Lynwood, CA
Salary:
$30
Posted:
September 14, 2023

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Resume:

Oscar Toro

Lynwood, California ***** Cell 562-***-**** otoro0510@gmail

Skills

Bilingual (Spanish & English)

Microsoft Office 365

Logistics Software (Oracle, CRM)

Strong Analytical and Problem-Solving Skills

Excellent verbal and written communication skills

Inventory Control and Management

Freight Forwarding and Coordination

Warehouse Operation

Project/Production Management

Blueprint/Diagram Reading

Sheet Metal and Basic Welding

Hydraulic and Pneumatic Systems Knowledge

Hardware/Panel Painting

Electrical Troubleshooting

Heavy Machinery Operation/Fork Lift/Pallet Jack

Powerplant Systems

Turbine Engines and Operations

Propeller and Exhaust Systems

Professional Experience

Flower Crush Studio, LLC – Los Angeles, CA June 2022 – present

Event Floral Production Décor Technician Coordinator

Led a team of floral technicians in designing, arranging, and installing floral displays for large-scale events, including weddings, corporate functions, and social gatherings.

Implemented and maintained safety protocols for floral installation procedures, ensuring a safe working environment for the team and event attendees.

Trained and mentored junior team members, improving their skills and fostering a positive work environment.

Supported the team in the installation and teardown of floral decorations at various venues.

Prepared floral materials, including cutting, trimming, and conditioning flowers to ensure freshness and longevity.

Certified Aviation Services, LLC – Los Angeles, CA September 2019 – June 2022

Aeronautical Mechanic Assistant

Assist Aircraft Mechanics in serving, repairing and overhauling of aircraft and aircraft components.

Helped document all maintenance activities and inspections, ensuring compliance with company procedures and regulations.

Participated in aircraft ground handling activities, including towing, and securing aircraft on tarmac.

Organized and maintained tools, equipment, and work areas to ensure a safe and efficient working environment.

Remove inspection plates, cowling, engine covers, floorboards, and related items to provide access for inspection and repair, and replaces items when work is completed.

Performed duties such as furnishing materials, tools and supplies to mechanics, lifting and holding materials in place during operation.

Clean work areas, machines, aircraft, interior and exterior parts and assemblies.

Global Design – Various Locations in CA November 2012 – September 2019

Customer Service Representative

Exemplified exceptional customer service through swift and efficient handling of emails, phone inquiries, and appointment coordination.

Navigated customers to stores such as Ross/DDs, Wal-Mart, and Toys R’ Us, while streamlining order processing.

Acted as a knowledgeable resource for customers, providing production information, resolving issues, and offering personalized recommendations to meet their needs.

Skillfully monitored and organized inventory reports, guaranteeing precision in stock levels.

Assisted with merchandising efforts, ensuring products were displayed attractively and in compliance with company guidelines.

All Ways Pacific LLC – Rialto, CA February 2011 – November 2012

Production Customer Service

Utilized various software and systems to maintain accurate customer records, track inventory levels, and generate performance reports.

Collaborate with warehouse staff to ensure smooth operations and optimal productivity.

Resolve transportation and logistics issues, providing effective solutions to customer inquiries.

Create and update packing lists, maintaining accurate shipment information in the database.

Organize both physical and electronic files, ensuring proper numbering and tagging.

Manage transportation and billing information efficiently.

Advance Quality Logistics – Rialto, CA October 2009 – October 2011

Clerk

Coordinated and facilitated all shipping documentation, including transportation instructions, bill of lading, certificates of origin, commercial invoices, packing lists, and other essential paperwork originating from Distributor Centers.

Efficiently prepared shipments and closely monitored their progress to ensure timely delivery to the designated destination.

Delivered outstanding customer service by proactively communicating order updates to clients and effectively managing return orders.

Exhibited remarkable adaptability and versatility, swiftly mastering new tasks and acquiring new skills with ease.

Managed shipping paperwork and logistics for Distributor Centers, ensuring timely shipment arrivals, delivered exceptional customer service with adaptability.

Education

Spartan College of Aeronautics and Technology September 2018

Airframe and Powerplant Maintenance

FAA Airframe and Powerplant Maintenance Certificate 2024

Airframe and Powerplant Maintenance



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