Damaris Ortiz

**** *****, ***** *** ****, 347-***-****

SUMMARY: Caring professional with proven experience in looking to transfer related skills into a Certified Nursing Assistant position. Knowledge of human development theory gained through C.N.A. coursework, combined with hands-on people skills. Aptitude for conversation and making others feel at ease. Adept at handling difficult or traumatic situations with complete courtesy and professionalism. Able to work well independently and as a resident health care team member.

EDUCATION

BRONX EDUCATIONAL OPPORTUNITY CENTER ~ New York, NY

Medical Assistant Certificate

CPR Certified, American Heart Association New York, NY

Hostos Community College

Early Childhood Education 2017 December -2019 June

WORK EXPERIENCE

Jerome Family Health Care June 14 2023 -July 27 2023

Medical assistant

Greeting patients

Checking in & Out patient’s

Vitals

Blood work

Assisting Doctor

Answering phone

Setting up appointments

clarifying procedures with patients

Make sure they understand procedures and appointments set up

LA FAMILA HOME CARE, New York, 3/23 – Present

Home Health Aide

Assisted with treatments as ordered by the physician, approved, and supervised by the nurse.

Assisted in preparing nutritious meals and feeding clients as needed.

Provided personal care; Bathing, grooming, dressing and undressing. Performed frequent transfers and lifting of elderly

Communicated with patients to ascertain feelings or need for assistance and provide social and emotional support.

Documented or reported observations of patient behavior, complaints, or physical symptoms to nursing staff.

Dalup New York, NY July-2019– March 2020

Restaurant Supervisor

Ensured restaurant is fully prepared, cleaned, and organized for daily operation.

Created restaurant procedures for manuals and training.

Maintained administrative functions - inventory, employee attendance and counseling.

Was successful in attaining budget expectations; sales exceeded projects Deals.

Brought new items into the outlets in order to increase sales.

Resolved guest concerns and complaints in order to maintain a positive atmosphere

Forever 21, Bronx, NY June 2015 – January 2017

Lead

Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security.

Increased stores profitability by re-merchandising inventory with attractive displays.

Developed and maintained customer base by creating a welcomed atmosphere.

Improved operations through effectively supervising daily staff assignments.

Implemented a training of staff through product knowledge seminars, and NRHA Customer Service Program.

SKILLS & STRENGTHS

Answer phones and welcome customers in a warm and friendly manner

Adaptable person who can effectively manage time and work in a high pace environment

Excellent grasp of resident vital sign observation; abilities in handling unpleasant and stressful situations

Ability to aid patients with basic care and follow health guidelines to ensure patient safety

Team player

Easily adapted

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