Customer Service Administrative Assistant
Resume:
Moesha Massiah
College Park, GA *****
adzowm@r.postjobfree.com
PROFESSIONAL SUMMARY
Seven years of experience in customer service functions and managing cash balancing duties. Customer focused individual with substantial knowledge of cash handling, credit card processing, and warranty sales management. Inherent ethics with a strong will to move forward in a progressive work environment. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. One year of experience in an administrative office settling to further enhance my professional aptitude in administrative functions. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
SKILLS
●MS Office (Word, PowerPoint, Excel)
●Strong Interpersonal/Organizational Skills
●Close attention to detail
●Leadership Skills
●6 years of customer service skills
●Waitress experience
●Verbal communication
●Automated mail processing
●Handling and Sorting Mail
●Sales expertise
●Hospitality
●Good listening skills
●Customer assistance
●Administrative skills
●Self motivated
●Bartending experience
WORK HISTORY
Food Runner
VVS Restaurant & Bar 10/2022- present
● Memorize and enter over 30+ patrons' food orders into POS for transmittal to kitchen staff on a daily basis
●Provides optimal assistance to kitchen and serving staff to maintain the best standards of food preparation, presentation, and timing for the benefit of the patrons
●Equips the front line with the utensils, dishware, and smallware required to serve all meal items efficiently.
●Maintained station’s stock throughout the shift.
●Monitors cooking times for each order, ensuring that the food is properly done and looks well on the platter.
●Garnishes entrees in accordance with restaurant policies and practices.
●Assists the server as needed to optimize the guest’s dining experience.
●Accomplishes all job duties while adhering to all safety guidelines and practices throughout the shift.
●Reports any unsafe condition, unsafe act, accidents and/or injuries to the chef or other manager on duty.
●Correctly completes closing duties at the end of each shift.
●Assists Chef and other kitchen personnel in accomplishing closing duties and kitchen cleanliness.
●Completes all side work in the front and/or back of the house as assigned and scheduled by the members of the management team.
Shipping Clerk
GXO ( XPO Logistics ) 06/2022-present
●Warehouse clerk/verifier
●Managed immense inventory of over 10,000+ products in the warehouse management system and processed over 100+ orders daily
●Scheduled over 20+ shipments daily and logistics to ensure that
there is enough storage space for arriving commodities.
●Investigated and fixed transaction errors to ensure orders are processed
●Handled domestic shipping documents in the outbound department.
●Ensured timely and correct completion of packing, routing, and system tasks.
●Helped provide sophisticated supply chain solutions for customers.
●Paid attention to small details to allow operations continue to run smoothly
Conduent; Customer Service
Atlanta, GA 01/2022 to 06/2022
●Operate various computer-based systems to enter large data quickly and communicate and resolve issue with an empathetic and patient mindset
●Responsible for identifying and analyzing customer and agent needs to ensure high satisfaction, growth and retention of business
●Took inbound sales calls and transferred those calls to the appropriate
sales personnel
●Handle over 50 customer service calls and inquiries from global customers
ASSISTANT MANAGER
RUE21 EAST POINT,GA 09/2021 to 03/2022
● Highly self-motivated and use successful kpi’s as their driver
● Required to work more than 40 hours per week depending on the time of
year and the needs of the store
●Set up and manage or electronic filing system, updating paperwork, or maintaining documents, such as attendance records, correspondence, or any other supervisor
● Required to work some nights, most weekends, and during peak holiday periods
●Supervise other clerical staff and provide training and orientation for new staff.
MAIL SORTER 11/2020 to 05/2021
DHL ECommerce Forest Park, GA
● Highly self-motivated and use successful kpi’s as their driver
● Required to work more than 40 hours per week depending on the time of
year and the needs of the store
● Required to work some nights, most weekends, and during peak holiday
Periods
● Reviewed over 100+ incoming mail for proper date, postage and barcode scans, verifying zip code before classification.
● Loaded over 100+letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
● Evaluated mail trays to determine proper placement.
● Scanned incoming pieces, logging and uploading information into
mail-tracking system to support resolution of future inquiries.
Administrative Assistant 05/2019 to 9/2019
Law Offices Frederiksted, SVI
●Scheduling appointments
●Assisting staff members where needed
●Drafting correspondences or messages
●Meeting preparations
●Handled over 25+ calls and client contact
●Buying equipment and supplies
●Greeting visitors
●Storing and finding information
Crossed Trained Agent 05/2019 to 10/2019
Cape Air Airlines Frederiksted, USVI
●Check in passengers and baggage using Amadeus Altea Departure Control System.
●Assist over 50 passengers with new reservations and flight rebooking.
●Relay boarding announcements to passengers.
●Help passengers with special needs.
●Share information with pilots/ramp/operations using radio communication.
●Organize ticket and cash reports.
●Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Retail Associate 11/2016 to 03/2019
Rainbow Clothing Store Charlotte Amalie, USVI
●Developed and cultivated strong buying relationships with customers.
●Delivered excellent customer service that ensured ongoing sales and high levels of customer satisfaction.
●Worked with customers to determine their needs and then recommend the right product to solve the customer's question.
●Assisted in ensuring that the product presentation area is clean and organized.
●Organized store merchandise racks and displays to promote and maintain visually appealing environments.
●Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Sales Associate 08/2017 to 12/2017
Footlocker Miami, FL
●Worked efficiently as part of a team and individually.
●Maintained motivation to meet daily sales goals.
●Assisted customers with shopping needs.
●Supervised backroom area & store products.
●Delivered a high level of assistance by locating products and checking store systems for merchandise at other sites.
●Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Customer Service Representative 07/2017 to 12/2017
Alorica Miami,FL
• Talks to customers over the phone, email and online chat or social media to resolve their questions or concerns over billing, service and basic tech support calls while presenting current promotions.
• Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs.
• Upsell current customers on new or enhanced services.
• Maintains and updates customers information as necessary.
• Calmly attempts to resolve and de-escalate any issues.
Waitress/Bartender 02/2017 to 05/2017
Hooters Charlotte Amalie, VI
●Maintained professionalism by being attentive and approachable to customers.
●Processed reservations for future parties and scheduled events.
●Ensured accuracy of carryout orders placed via phone.
●Completed payment transactions for carryout and dine-in orders placed.
●Followed up on customer concerns and complaints regarding quality of service.
●Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
●Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Cashier/Retail Associate 08/2016 to 05/2017
K-Mart Charlotte Amalie, VI
●Collected payments by accepting cash, check, or charge payments from customers.
●Verified credit acceptance by reviewing and recording driver's license number; operated credit card authorization system.
●Balanced cash drawer by counting cash at beginning and end of work shift.
●Maintained a safe and clean working environment by complying with procedures, rules, and regulations.
●Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
●Display merchandise by arranging in an appealing and orderly way to boost sales.
EDUCATION
High School Diploma 06/2016
St. Croix Educational Complex High School, USVI
.
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