Scrum Master Project Manager

BHAVIN SHAH

Alpharetta, GA *****

848-***-****; **********@*****.***

AGILE COACH / SAFe PROGRAM CONSULTANT (SPC)/ CERTIFIED SCRUM MASTER

Accomplished and a passionate servant leader with more than 10+ years of Agile and 18+ years of progressive experience in delivering intensely complex software solutions supporting various lines of business in Information Technology

Extensive experience with Agile transformations, coaching, training, team building, facilitation, project management, business process analysis, change management, process improvement

Coached executive leadership on Agile best practices and helped resolve problems regarding transparency, predictability, estimation, accountability, and deployments

Experience coaching and mentoring within all levels of a SAFe Organization and ability to certify teams on most SAFe Certifications available

Experience with team building, Waterfall to Agile transformation and coordinating geographically distributed teams (offshore/onshore) and teams that are not co-located

Spearheaded the transformation of several non-performing teams struggling to deliver in Waterfall to high performance Scrum teams

Practical knowledge of Agile, Scrum, XP and Kanban values, principles and practices in leading teams towards empowerment, self-organization and high-performance delivery; focusing on end client value delivery

Blend of business and technical savvy combined with good ability to communicate the big picture to top management while paying close attention to the details of team’s daily work

Ability to resolve conflicts and communicate with a problem-solver attitude combined with a servant-leadership mindset in guiding team towards successful delivery

Proven track record of improving all kinds of tangible and intangible metrics across the board with product deliveries and utmost client satisfaction

Ability to handle multiple projects in parallel and skilled at teamwork prioritization and time management

SKILLS & TOOLS

Experience: Agile/Team Transformation, Scrum Implementation, Individual and Group Coaching, Project Management, DevOps, Business Analysis, Requirements Gathering, Gap Analysis, QA Testing, Fixed Income, Equities, Derivatives, Futures, Currencies

Process Methodologies/Frameworks: Agile, Scrum, SAFe, Kanban, DevOps, TDD, XP, Waterfall, SDLC

Project/Requirements Management Tools: Rally, VersionOne, JIRA, JIRA Align, Confluence, MIRO, Slack, SharePoint, Rational Requisite Pro, Microsoft Teams, Microsoft Project, Azure DevOps

Languages/Environment : SQL, AWS, C, C++, AngularJS, JAVA, XML, Jenkins, GitLab, IoT, SAP modules – FI/CO, MM, SCM, WF, FS-CM; Cloud Services

Data Modeling: Erwin, TOAD, SQL Developer

Databases: ETL/Data warehousing, Oracle, Sybase, SQL, MS Access

Reporting & Testing Tools: MS Word, MS Excel, MS PowerPoint, SAS, Test director, Rational Clear Quest, Mercury Quality Center

EDUCATION & TRAINING

Master’s in Engineering: University of Texas Arlington, Texas

Bachelor of Engineering: Maharaja Sayajirao University, India

SAFe Program Consultant (SPC – Scaled Agile; Cert # 485*****-****)

ICAgile Certified Professional - Agile Coaching Certification (ICP-ACC)

Certified Scrum Professional (CSP - Scrum Alliance; Member # 000310401)

SAFe Advanced Scrum Master (SASM – Scaled Agile; Cert # 252*****-****)

Certified Scrum Master (CSM - Scrum Alliance; Member # 000310401)

Pursued Chartered Financial Analyst (CFA) (Incomplete): Passed Level 2

PROFESSIONAL EXPERIENCE

Client: Delta Airlines, Atlanta GA Oct 21 – May 23

Agile Scrum Master – Lead / Team Coach

Helped stand multiple Waterfall teams to Scrum and Kanban in alignment with Organizational objectives

Introduced and trained teams within Delta’s OCC portfolio on various Agile practices such as Scrum, Kanban

Led six different Scrum and Kanban teams focused on migration to, or developing features on the AWS cloud security within the Monitor Flight domain in Delta’s OCC domain

Utilized Agile techniques to help the business build product backlogs, prioritize them, and drive value for Agile delivery teams

Coached and continuously collaborated with architects, developers, product, DevOps, cloud security and identity management teams on Scrum values and in using right estimation and capacity planning techniques

Actively participated in integrating security practices within the development lifecycle by collaborating with development, security experts, architects and identity management teams and ensuring delivery of secure and compliant product delivery

Mentored Scrum Masters, Product Owners/Managers, and Program Managers to continuously evolve and mature to Agile ways of thinking

Lead training sessions focused on educating individuals within a portfolio including growth mindset, agile values, principles and practices, and Agility tools

Continuously strived to foster a culture of continuous improvement within Agile teams

Client: NASCO – Blue Cross Blue Shield, Atlanta GA Apr 20 – Sep 21

Agile Coach / Transformation Consultant

Helped set up and convert multiple teams following Waterfall methodology to successful Scrum teams with no prior Agile/Scrum training

Educated the team(s) on Agile Principles and all Scrum Ceremonies, conducting numerous teams coaching sessions and establishing Agile-best practices and accountability

Guided/Coached Product Owners in creating backlog, continuously refining it, Feature creation and User Stories breakdown

Increased productivity significantly by driving improvement within Product, PMO and development approaches to Release Planning, Cross team coordination and cutting down documentation by 40-50%

Organized and ran Scrum of Scrum meetings across various cross-functional teams working on AI.me Product initiative

Delivered the product as much as 30% early and cut down defects by 70%, with the team working as a Scrum team for the first time, earning Client accolade as a “model” team for future initiatives

Ensured that Agile-related project reporting, such as burn-downs and status updates are relevant, transparent and value add to track team health and progress

Contributed to several companywide learning sessions and educated executive leadership on the benefits of Agile transformation and covered topics of interest with the group

Client: Delta Airlines, Atlanta GA Apr 19 – March 20

Lead Scrum Master

Worked in Delta’s Digital Transformation initiative that involved Delta.com and Virgin Atlantic’s UI Products and enhancements; that is responsible for 40% of revenues worldwide

Together with the Agile Center of Excellence, worked in rollout and overhaul of IT structure from project-based teams to product-based teams spanning more than 6+ months, aligning teams in a vertical to deliver seamless product delivery

Facilitated PI Planning and Portfolio Planning events across Delta’s portfolio of applications including desktop UI, mobile, partner airlines to help identify dependencies and ROAM risks

Delivered several User training sessions across the Organization in the migration of Portfolios/Features from JIRA to VersionOne and in educating teams with the new tool

Led Scrum Master’s Community of Practice; trained other Scrum Master’s, RTE’s, PM’s and Product Owner’s to act as leaders across their teams

As a Scrum Master of two teams, partnered with the product owners and managers, coached scrum teams on user story sizing, acceptance criteria definition, facilitated the definition of minimal viable product, and led continuous refinement and prioritization of the product backlog

Developed others to act as local mentors and coaches for more junior project teammates

Client: Anthem, Atlanta GA Dec 17– Mar 19

Agile Coach

As a Coach, I helped set up multiple teams in an ART and guided them during a largescale conversion from legacy mainframe systems to a modern architecture implementing SAFe

Assisted in the organization and planned roll out of Scaled Agile Framework (SAFe) alongside other coaches

Delivered training and provided coaching support at all levels of an organization as required

Facilitated discussions with stakeholders across the organization to align on the Vision/Roadmap

Mentored RTEs in effectively managing PI commitment, execution and delivery metrics

Partnered with Product Owners and Scrum Masters to coach scrum teams on good agile practices and the value in continuous refinement and prioritization of the product backlog

Assisted RTEs and Product Managers to manage feature definition to delivering them

Led workshops and other knowledge sharing cross-team activities imparting knowledge and sharing of successful ideas/stories for team improvement

Led sprint planning and task definition, sprint execution, impediment removal and tracking, sprint review and retrospectives

Communicated and managed project expectations for team members and stakeholders

Developed other Scrum Masters to act as coaches for their teams and other new team members

Client: InterContinental Hotels Group (IHG), Atlanta GA May 17– Nov 17

Senior Scrum Master

Scrum Master of two teams practicing Scrum and focused on the Web platform delivery at IHG

Facilitated all Scrum ceremonies for the teams, educated them on Scrum principles and assisted with the various release activities

Led the teams on an Agile Release Train (ART) as part of a Pilot executing Scaled Agile Framework (SAFe) at IHG

As part of PI Planning, helped in identifying dependencies across ART, ROAM risks, normalize estimates and do capacity planning for the teams

Engaged with the Product Owners to break down Features into User Stories appropriately

Worked with other Scrum Masters on the train, Release Train Engineer, Product Manager, System Architect to ensure all risks and issues were reported immediately and addressed

Established team PI Objectives and Stretch Objectives and kept the teams focused on delivering maximum business value

Facilitated team Demos and System Demos for all the teams on the Agile Release Train

Worked on continuous improvement via improvement backlog in Rally, lunch-n-learns, presentations and discussions across teams in the Organization

Tracked and reported all metrics such as team progress, features delivered, cost incurred on projects per team on a periodic basis to all stakeholders

Client: IBM, Alpharetta GA Aug 12 – Apr 17

Scrum Master / Agile Transformation Consultant

Facilitated the transition of the applications (20+ people) from waterfall to Agile, while also acting as the Scrum Master of three mixed on/offshore teams

Focused primarily on training the teams to write good user stories, prioritize the work based on business value and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing and providing strong metrics for all players

Brought in Agile best practices such as time-boxing, continuous integration/deployment, code/design reviews, transparency, accountability, rally tracking, product visioning, technical debt reduction, empowerment and role training resulting in realized velocity improvement of more than 100%

Executed change management during the process of backlog prioritization and addition of tasks to the prioritized Product backlog. By locking down the scope of every Sprint, enabled the team to efficiently optimize and manage their work and effort

As a Scrum Master for three products and three separate cross-site teams (20+ people), identified process changes required to accelerate development and remove major impediments. In eight weeks, reduced time to ship by approximately 30%. To achieve these results, updated group’s processes to conform to Agile Scrum standards

Facilitated Scrum of Scrum calls for seven different billing applications following Agile process

As a Scrum Master on an Agile Release Train team executing SAFe, facilitated cross-team interactions, periodic synchronization meetings and participated in the Release Train sync

Coached teams, leaders, Product Owners and other Scrum Masters in Agile practices and mindsets

Client: IBM, Alpharetta GA Sep 10 – Aug 12

Project Manager / Scrum Master

As a Project Manager within a Waterfall environment, then Scrum Master, I was responsible for handling multiple projects with different project teams in the Ordering and Billing areas; successfully leading teams towards on-time delivery and within budget

Managed several projects end-to-end from kick-off to their successful deployment post release into production environment

Worked out project estimates, resource plans, project escalation, risk and change management issues in coordination with the IT PMO

Served as a Scrum Master and later an Agile Coach to help other project managers and Scrum master’s transition from Waterfall to Agile, as a part of organization wide migration to Agile

Facilitated the establishment of Agile Center of Excellence together with other members of the PMO to help ensure education, sharing, adherence and continuous improvement of Agile process

Facilitated daily scrum meetings, sprint planning sessions, sprint review, sprint retrospectives and demos with Product owners/Stakeholders

Supported the Product Owner with user story grooming and maintaining the product backlog and educated the Scrum team members on Agile/Scrum

Worked with stakeholder/product owner to prioritize the requirements for sprint

Established effective communication with the clients by Presentations on progress, recommendations on solution and daily updates

Provided visibility to team impediments/risks and helped eliminate them

Client: AT&T, Middletown NJ May 07 – Aug 10

Project Manager / Senior Business Analyst

Led the development of an Inventory Retrieval ‘Sales’ platform (InR) that reduced AT&T sales executives’ time by 100%; resulting in a tremendous savings of process cycle time and costs as part of its Service Delivery initiative

Managed several fixed budget projects, that used ‘InR’ web services from inception to closure, meeting all client-approved budgetary constraints and timelines

Worked on Project Planning & Execution, Release schedules, onshore and offshore Resource management and Project Cost & Budgeting for multiple client implementation

Coordinated between clients and IT teams; met other Subject Matter Experts (SMEs), participated in the project kickoff meetings and JAD sessions to define scope and capture business requirements

Assisted in the creation of technical specs and ensured the development teams could translate the business requirements effectively into system implementation

Created business scenarios, test plans and cases for testing purposes in conjunction with System Testing teams and conducted User Accepted Testing (UAT)

Performed Gap Analysis for inventory and pricing data used by external and internal clients

Achieved all project deliverable milestones by getting stakeholder sign-offs on the artifacts and following IBM defined process guidelines and providing end-to-end support during all SDLC phases

Client: Freddie Mac, McLean VA Jul 05 – May 07

Senior Business Analyst

Owned a complete Debt portfolio for Mortgage and Non-Mortgage Instruments. Also, worked on the Accounting Reconciliation and Mortgage Related Bonds (MRB) arm of MRS to analyze their present state and documented them in a Business Rule Spreadsheet (BRS)

Gathered requirements from business, OFHEO report instructions, Meta Data Repository and reported any missing/incorrect information in MDR and supplied the correct and relevant information

Conducted walkthroughs with SMEs of different divisions (Operations, Data Suppliers) and Stakeholders to describe the ‘AS-IS’ and ‘TO-BE’ workflow scenarios, designed new process flows and documented the business process and various business scenarios

Analyzed business processes and created process maps; wrote standard and complex SQL Queries to perform Data Validation, Data Analysis and Data Mapping of Sybase and DB2 data

Conducted walkthroughs with Stakeholders to describe existing and new workflow scenarios, designed new process flows and documented the business process and various business scenarios

Collaborated with the development and system test teams throughout the project life cycle and supported in the preparation of test plans and test cases

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