Rachael Swainston ***•***•****

adzow8@r.postjobfree.com

Objective

To utilize my professional and life skills experience with the intention of securing a professional career with ample opportunity to tackle challenges and advance, while continuously building on my own library of knowledge and skills.

Goal oriented • Dependable • Fast Learner

•Possess excellent communication skills, both written and verbal.

•Recognized for interpersonal and team player qualities.

•Excellent customer service skills

•Dean's List on three occasions thus far

Experience

Valley Tile & Floor

Office-Retail Assistant

August 2017-December 2020

•Responsible for all aspects of running the store, which sells and installs flooring to include carpet, luxury vinyl, wood and tile.

• I dido bids for customers, schedule measures and installs,

•order products,

4organize the office, and act as an assistant to the owner.

• Answering the phones and providing excellent customer service is a must at this job.

• I am responsible for problem solving any issues that the customer, vendor, installer may have.

•II also do payroll as well as banking and reconciliations as needed.

Hailey Airport Inn

Front desk

June, 2017 – August 2017

Taking guest reservations, payments, refunding payments.

•Providing excellent customer service both on the phone and in person and written communications.

• Handling cash, balancing credit cards, doing the night audit

•. Entering Expedia, booking.com, and all other third-party reservations and taking deposits are a few of my daily responsibilities.

•I was also responsible for: cleaning as assigned, laundry, providing breakfast for the guests.

All Seasons Landscaping

Assistant A/P, Administrative Assistant

April 2015-Feb 2017 Bellevue, Id

•Office Duties including: answering phones, providing exceptional customer service, order and inventory supplies,

•Managed and maintained vendor information

•Data entry / account coding in QuickBooks

•Payroll

•Corresponded with clients, vendor, company personnel at length via email

•Created work orders, and scheduled services

Mountain Lifestyles Property Services

Office Manager August 2013- October 2014

Hailey ID

•Managed daily bookwork, ledger,including AP/AR Performed all end of month reconciliation

•Corresponded at length with clients via email

•Maintained all employee information, and files

•Prepared Payroll, did Payroll Taxes, State Sales Taxes and all Quarterly Taxes

Managed VRBO properties including •reservations and payment details online

Best Western Tyrolean Lodge Night Front Desk Manager

September 2012- August 2013

Ketchum ID

•Scheduled Reservations, services and vacation plans

•Managed room rates and online availability

•Provided excellent customer service/support to our customers

•AR/AP

Administered lists, created spreadsheets, and maintained them

Four J’s Portable Toilets Administrative Assistant

August 2011-May 2012

Pocatello, ID

•Coordinated/Dispatched all of our deliveries/pickups and weekly servicing of units

•Created and maintained financial records including AR/AP

•Managed 4-5 service technicians, to include schedules as well as emergency call-outs

Provided Customer Service/Support to our customers regarding a multitude of issues to include billing and payments, as well as product support

On the Verge Administrative Assistant

February 2009 – January 2010.

Jackson,WY

•Managed and updated operations and personnel manuals

•Administered lists, created spreadsheets and bids for service

•Maintain Responsible for data entry, AP/AR and invoicing client base

•Inventoried and ordered office supplies/equipment

•Prepared billing to coded entities and facilitated payroll function

Resort Management Group Accounting/Administratio

July 2006 – December 2007.

Jackson, WY

•Managed daily bookwork and ledgers for multiple national resorts, including AP/AR

•Utilized research data to create spreadsheets for monthly financial comparisons of properties

•Responsible for communicating business tasks with multiple personnel

•Facilitated exchange of financial information between various resort properties

QwesCommunications Customer Service February 2002 – January 200Pocatello, Id

•Utilized multiple computer programs while managing high customer call volume

•Assisted customers set up service, explained charges/billing, facilitated payments and issued credits

•Conducted problem-solving and various customer skills daily

Education

Highland High School – Graduated 1999

Idaho State University - 1999

General Studies, Accounting, Computers 1 & 2, English

Certified Nursing Assistant – Graduated 1999

CLIMB Wyoming – Comprehensive Job Skills Training – Graduated May 2011

CSI-Quick books Advanced November / December 2013

Local References Available Upon Request

Idaho State University

College of technology, Associate Degree in Applied Science, Health Information Technology

Aug 2018-Current

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