Account Manager Customer Service

SKILLS

MINA ELIAS (Zahra)

Account Manager

Mobile: 33 55 0106

*********@*****.***

https://www.linkedin.com/in/

mina-elias-8bb22564/

**** ******* **,

Vancouver, BC.

EDUCATION

Supply Chain Management

University of Waterloo, 2021

Ph.D. Geological & Geotechnical

Engineering

UPM University - Malaysia

2014 to 2020

M.Sc. Stratigraphy& Paleontology

SRBIAU University - Tehran 2009-

2011

BSc. Geology

IAU University - Tehran

2006-2009

Executive Presentations

Account Management

Client Needs Assessment

Consultative Solution Sales

Sales and Pricing Strategy

Contract Negotiation

Business Management

PROFESSIONAL PROFILE

A multi skilled account manager with excellent all round functional and technical expertise. Qualified in promoting and managing global accounts including analyzing, monitoring, and evaluating new opportunities. History of High-performing result and multi-task oriented in various fields including IT/Mining and Oil & Gas with over Ten experience in Sales Execution. Ability to drive efforts and team work to meet sales quotas and account goals and as well as creating periodical sales, revenue, and financial reports. Fully proficient with Sales Force and Project Planning, QA/QC, and document control system.

PROFESSIONAL EXPERIENCE

Account Executive

Seequent/Bentley Systems, Canada, 2021

Managing Global accounts

Exceeded revenue on Mining accounts up to $10 Million Growing the business through introducing Strategic Account to products, models, and new opportunities

Managing regional/country account managers

Mentoring new team members and inside sales team

Professional Account Planning

Business Account Manager

PAESSLER-Germany/Malaysia, 2020

Managing Global accounts

Maintaining and developing relationship with clients Achieving sales quota and assigned key objectives/metrics Territory Sales pipeline management

Introduced new and beneficial products into the market, often closing sight-unseen sales of newly released products. Education Account Manager - Remote

SAP- Australia/New Zealand, 2018-2020

Leading account management aspects of SAP Education programs & software.

Responsible developing, maintaining, and growing strategic account opportunities within the assigned territory. Closing Strategies-Commercial Sensitive Projects

TECHNICAL

SOFTWARE SKILLS

Sales Force

90%

MS Project

90%

Power BI

90%

CRM

70%

PLAXIS/WinLoG/GIS/Roc Data

80%

Auto Cad

80%

DemandFarm

80%

Adobe Photoshop

90%

A C H I E V E ME N T S

Achieved / Overachieved

monthly - yearly sales targets

Achieved certificates and spiffs

for hard work and outstanding

achievements

I N T E R E S T S

Reading

Cooking

Watching Movies

Swimming

Volunteer Works

Painting

EXPERIENCE (CONTINUED)

Sales Business Developer - Remote

CISCO - Australia/Malaysia, 2016- 2018

Strong relationship building with end user clients Finalizing the purchase order and setting of sales margins Lead Generation and qualification

Negotiated one of the year s largest deals Closed $6.8 M. Volunteer Teacher

UNHCR Refugees School (Part Time)- Kuala Lumpur, 2015-2017 Supervised more than 80 students: ages 6-18

Teaching Science, Mathematics and English

Participating in activities with students regarding lesson plans Sales Manager

NOVA Instrument Sdn. Bhd, Malaysia, 2014-2016

SAP -Direct and Indirect procurement

SAP -Purchase requisition

Sales Team Supervision (Onshore/Offshore Plants)

Territory Management

Relationship Building

Presentations & Proposals

Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium service levels with existing accounts. Technical Support Specialist

SINGTEL Singapore, 2012 2014

Diagnose and resolve technical network, hardware, and software issues Technical assistance for incoming queries

Remote troubleshooting tech problems with smartphones Reporting recurring problems in network

Technical Sales

Project Planner- Project Coordinator

Ziggurat Company, Iran, 2010-2012

Planning/creating Work Breakdown Structure (WBS)

Analyzing/maintaining reported project activities

Coordinated vendor customization

Assisting transformation programs

Testing/implementing tactical business solutions

Setting up, implementing, and providing support for user environments Consulting Geologist - Geologic Mapping, AutoCAD Mapping Project Coordinator/Junior Geologist

Hirgan Energy, Iran, 2006-2010

Document controller-DCC.

Coordinated following Projects:

Early production of NH. oil field-4th PT. Gas Extraction Station- GIS Mapping Coordination, Corporation in Engineering department, Assistance to MDR Checks, AutoCAD Geological Drawing, Arc GIS Design- 3D Modeling Design

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