SAMANTHA ACUNA
520-***-**** ***************@*****.*** Moreno Valley, CA 92553
Seeking the opportunity to fill the assistant guest services manager position with large but growing organization. I consider myself a highly motivated and detail-oriented professional with expertise in data analysis, project management, and process improvement. Adept at troubleshooting and resolving complex issues. Skilled in developing and implementing innovative strategies to reduce costs and increase efficiency.
career objective
experience
SHIFT LEAD MANAGER
sketchers, Moreno Valley, CA
Jan 2023 - Present
Held team members accountable during
shift by effectively coaching to improve
performance.
•
Used company tools and resources to
train employees.
•
Assisted customers with inquiries,
orders and complaints in a timely
manner.
•
Coached team members, delivering
candid feedback on expectations and
performance.
•
Tracked employee progress and
implemented corrective actions to
minimize mistakes and promote growth.
•
STAFFING RECRUITER
South Bay Safety, Ontario, California
Jan 2022 - Aug 2022
Maintained detailed recruiting
processes, candidate pipeline
documentation, and hiring procedures.
•
Participated in phone and in-person
interviews to determine final candidates
for consideration.
•
Expected graduation May 2027
CONSTRUCTION MANAGEMENT
CANDIDATE
California State University-Sacramento,
Sacramento, CA
May 2018
HIGH SCHOOL DIPLOMA
Cienega High School,
Vail, Arizona
education
Addressed employee relations issues,
such as harassment allegations, work
complaints, or other employee
concerns.
•
Maintained current knowledge of Equal
Employment Opportunity (EEO) and
affirmative action guidelines and laws,
such as Americans with Disabilities Act
(ADA).
•
INVENTORY SUPERVISOR
Santa Fe LLC, Moreno Valley, CA
Aug 2020 - Dec 2021
Resolved personnel problems,
complaints, and formal grievances when
possible and referred them to higher-
level supervisors for resolution.
•
Recommended and initiated personnel
actions, such as promotions, transfers,
and disciplinary measures.
•
Estimated material, time and staffing
requirements for projects, based on
work orders, job specifications, and
experience.
•
Provided assistance in balancing books,
tracking, monitoring and projecting
unit's budget needs and in developing
unit policies and procedures.
•
Checked specifications of materials
loaded and unloaded against
information contained in work orders.
•
SALES COORDINATOR
Pinnacle Nissan, Scottsdale, Arizona
Aug 2018 - May 2020
Researched market and competitor
trends, implementing best practices to
improve customer satisfaction.
•
Handled client deposits and
transactions and updated billing
information in company databases.
•
Attended scheduled training sessions,
department meetings, and company
events to build expertise and promote
company image.
•
Adapted to and remained flexible in
changing, fast-paced work environment.
•
Reviewed inventory and sales records to
prepare reports for management and
budget departments.
•
skills
• Customer Inquiries • Customer Experience Management
• Guest Relations • Accounts Payable and Accounts Receivable
• Financial Data Analyzation • Payroll Operations
• Guest Accounts • Incident tracking
• Budgeting • Processing Credit Card Payments
ENGLISH
Bilingual
SPANISH
Native
languages